ARS National Services, Inc.Violations of Fair Debt Collection Practices Act

This review was posted by
a verified customer
Verified customer

Man named "Eric" has been calling my unlisted/unidentified cell phone and leaving a message insisting that I need to call him immediately concerning a "file" he has in his office. His phone number never identifies any company. He also never identifies the purpose of the call pursuant the requirements of the Fair Debt. Collection Practices Act as required of debt collectors i.e., that the call is an attempt to collect a debt. I recently answered my phone where "Eric" finally identified himself as an agent with ARS National Services, Inc. who claims to be collecting a debt owed to CitiBank. He immediately started yelling at me asking me if I was going to pay the debt or not. When I told him I was in conference with other people 9who could hear him screaming over the phone) and to please allow me to call him back or to call me back the next day, he said he would accept that as my answer to not pay the debt and he would inform CitiBank. When I tried to call him back when I had some privacy, no one answered the phone. The following morning he called again an left a message saying if I was prepared to settle the debt he was authorized to settle at a substantial discount. He coersively advised me to call him back a.s.a.p. or the offer would expire and he would take legal action against me. I do not believe his is in compliance with fair debt collection practices.


  • Bo
    Bobsmith4576 Sep 28, 2015

    Man from ARS called my home and reached my teen daughter. He asked how old she was and asked her what she was wearing. He began to breathe heavily and made a slurping sound. He started to tell her about his body part. She hung up.

    0 Votes
  • Be
    BeyondPissedinTX Oct 20, 2014

    I also received a call from a person named David. They kept calling my work place and refused to stop. They kept calling so much, that when I picked up the next call I yelled at the person to stop calling me. This person was a well respected client that I had to repeatedly tell I was sorry. Needless to say I had to explain the entire situation. How can they get away with doing this over and over again? I can lose my job over this!

    0 Votes
  • Jo
    Joseph Hallett May 21, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Caught Peter soulias(sr. account rep) threatening legal action to a lady i spoke with on the phone at ARS national and noted the account accordingly and Jim beck (Sup) Deleted my notes because the clients monitor the collector notes and Jim beck wanted to protect Pete. In the middle of me talking to the lady saying it was not right pete was threatining her with everything he could pete himself was standing behind me tapping me on the shoulder telling me to transfer the call back to his desk so he could continue the bantering, I refused and explained she did not want to speak with him. So you see it is not just the Collectors breaking the rules it is also the managers. Pete knew who was on the account because if you are out of the account you can type in the account number and see who is Locked on the account by name thus telling pete it was me talking to this women. Just a Example of the Crap you would have to put up with .

    1 Votes
  • Th
    TheLazyComic Sep 28, 2010

    Fed up with the calls? Capitol Hill is responsible for this mess.
    (Our corrupt politicians).
    Check out the link and see what I did to these credit card collections hogs.

    0 Votes
  • Cl
    CLFTC Jun 15, 2010

    This company is ARS National Services. It is a collection agency.

    Private Company, Headquarters Location
    201 W Grand Ave., Escondido, CA [protected], United States
    [protected], [protected], [protected] fax,

    They are in breach of federally mandatated rules and regulations as it pertains to collection practices.
    One of the numbers you can reach them is the notorious Atlanta, Georgia cell phone # of [protected].

    This company has called my entire family looking for a person that has been divorced from my family for about a decade. They claimed they got our numbers from the divorced person. I absolutely know that this is false information. I called to inquire about this company and ask for their mailing address and I was hung up on 10 times, just for asking what their mailing address was. I was finally given an address of 960 South Andreasen Dr., Escondido, CA 92025 in which I cannot verify its validity.

    I strongly urge anyone who has had similar issues to file a complaint with the Federal Trade Commission as I and my family members will be participating.

    To file a complaint or get free information on consumer issues, visit or call toll-free, 1-877-FTC-HELP [protected]); TTY: [protected].
    Good luck and do not allow these illegal collection practices to continue - know your rights.Caller: ARS National Services
    Call Type: Debt Collector

    0 Votes
  • Po
    PopeRandomChild Jan 22, 2010

    These guys are real ###s. I called back, and though the debt is mine, I want it all in writing first. He said that a letter was already in the mail and immediatly offered to settle for half the amount. I said I would love to take him up on that offer but I have no money, can I call back after I get the letter and after I get paid and pay my rent, and he went nuts, started screaming that I was not going to pay this debt volunteeraly and being sarcastic and snide about how I havn't made a payment since last August and have had plenty of time to pay it off, despite the fact that I am a comission worker in the service industry in a dying economy. I think he was just mad that I wanted to wait for the letter. This is a game to these people. So treat it like a game. They are gamblers, and they take a chance on buying unpaid debts for a fraction of the amount. If my paycheck is big enough, I'm sure I can make him settle for 40%.

    0 Votes
  • My
    myavasile Nov 21, 2009

    sorry it was ARS not IRS

    1 Votes
  • My
    myavasile Nov 21, 2009

    I have also been receiving harassing calls from IRS. However, they are trying to find my 85 year old mother-in-law who has debt she is unable to pay. They leave messages on my saying "don't listen to this if your are not Mother-inLaws name. I have asked them to stop calling me. I have asked them to remove my number from their call list. I have told them she does not live with me, but because we have a unique last name and they know we are related, they keep calling. One of them even told me that he would not give me what I want (removing me from the call list) unless I gave him what he wanted. After many calls where I politely asked them to remove me from the call list and they didn't, we ended up in a shouting match because he refused to remove my number and said he would continue to call me until I told him how to reach my mother in law. I do not have an address to send a cease and desist letter. Does anyone else?

    -1 Votes
  • Jb
    J_Bertoni Sep 09, 2009

    The same exact thing happened to me with the same company. Lately I have been dealing with some guy named David. I have been recieving numerous phone calls and messages. The messages never say who the company is or who is calling. It just says please call us back for a urgent matter. A few days ago I spoke with David and he was very rude to me over the phone. I told him that I have absolutely NO money due to being unemployed because of medical reasons. I also told him that I might have a job coming up where I can possibly pay off a portion of the debt. He then told me that him and the company is not going to sit around while I hope for a job and demanded I pay the entire amount that he claimed to have lowered. I told him that I couldnt. He then started asking if I can borrow the money from friends or family. I told him thats not going to happen. At that time I noticed he was getting irritated. He told me if the debt wasnt paid within a few days my information was going to be given to their attorneys and legal action was going to be taken against me. I dont know where these collectors get the idea that we can just pull money out of no where. Or were lying about not having money and refusing to pay a debt for our own amusement. I am writing a cease and desist letter to them. This has gotten out of hand.

    0 Votes
  • Pa
    patricia ann governale Nov 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Removed money from my bank account with my approval.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.