Appliance Repair Specialist
complaints

They keep rescheduling my repair appointment due to unavailablility or emergencies from the technicians. I understand but it is a month and I dont believe that they only have 1-2 technicians working. They at times have called same day to let me know within hours of the appointment time.

This company was contracted by best buy to repair our refrigerator, it has been over one month and still no repair. The first visit they (tech and trainee) checked fridge, was advised a water line had to be ordered, when the tech trainee came to install he had to call for instruction on how to install water line, in the process he broke another water line on the back of the fridge, did not complete service. they scheduled another appt, then came out and stated they didn't put the part on my truck, rescheduled another appt came back on June 12, and stated they ordered the wrong part, service tech trainee stated will rush reorder correct part. haven't heard from Appliance Repair Specialists. I have called twice June 14, and June 15 and left voice mail message, calls were never returned. Calls to best buy have also been a disaster, nobody seams to have an answer for our service needs.

Around 01/04, I contacted ARS about my Kitchen Aid fridge. I told them it was not getting cold enough, not freezing food and not making ice. *** F. from the Rancho Cucamonga office came out and said it was the fan assembly and that he has seen this problems many times before. He replaced the fan assembly at a cost to me of $374.37. Replacing the fan assembly did nothing to fix any of the problems with my fridge. *** F came back out to my house and now said it is the sealed system. The sealed system parts are covered under warranty, but not the labor. I called Kitchen Aid at their request, but they will not pay the labor cost either since it is out of warranty. My issue is that they replaced a part that didn't need to be replaced and did nothing to fix my fridge. They wont stand behind their work and will not cover the cost of the labor to fix the sealed system. I would hope they would work with my on the labor cost. Or refund me the cost of the fan assembly.

This business delivers false information and sends technicians who are not qualified to diagnosis problems with appliances. I was first contracted with them through Lowe's Protection Plan for a refrigerator that would not cool anymore. They sent out a technician who misdiagnosed the issue. Then sent another one out who diagnosed again and then ordered the wrong parts. I had to contact this company again because the cooling system went out less than 6 months after the repair. The technician came to diagnose and said it was a different part that needed to be replaced. I scheduled service which was two weeks away from the call and asked if anything needed to be done to the unit before service. They said there were not notes in the work order; therefore nothing needed to be done. The morning of service someone called and said the unit had to be unplugged. I was at work teaching and could not do. I had a sub for the appointment time. I asked to speak to a supervisor and no call back still.

I found this company which advertises that it services Maytag washers and dryers. I established an appointment by logging into the website for service. As part of setting an appointment, the website required a series of questions I needed to complete regarding my washer and dryer, including the Model and Serial number. Later, I received a telephone call from the company asking me more questions, including how old my washer and dryer was. I was forthcoming and told the operator that I had an older model, 8-9 years old. Finally, I received an email from Appliance Repair Specialists informing me that the technician assigned to my service needed to contact Maytag for technical questions, and my service appointment was moved 4 days. On the morning of my service, my technician told me, within 1 minute that my washer is too old and the parts were discontinued and there was nothing ARS can do to service my washer. I asked the technician if he had the parts in his car. The technician tells me that there are no parts available. The technician then examined my dryer, and, again, within 1-2 minutes the technician tell me the parts are discontinued and he could not do any repair. The technician charged me $172. My complaint is that if I was required to go through a detailed screening process, ARS should have told me ahead of time that they could not fix my washer and dryer and decline my service. Instead, I was forced to pay $172, or "I would be sent to Collections". I was told by Francisco, the technician, that his Manager, ***, would be contacting me. As of the writing of this complaint, I have not been able to reach ***.

We called Whirlpool about our Ice Maker and they dispatched Appliance Repair Specialists. On the first visit on June 11 (Appointment #1) the technician looked at the Ice Maker, and thought there was nothing wrong with the unit, so just "rebooted" the system, and said we should have ice within 4-6 hours. We paid him 115 dollars for the service call. The time passed, and we still didn't have ice. We called and reported this, and they told us that they would order a new ice maker and the technician would come back to install it. The day of that appointment, June 17 (Appointment #2), we received a call saying that the office forgot to order the ice maker, so they would need to reschedule. On the day of that appointment (Appointment #3), we received a call saying that the ice maker wasn't in yet, and that they would need to reschedule. The next appointment on June 25th, (Appointment #4), the technician showed up and proceeded to replace the ice maker. I asked the technician if he was sure that was the issue or if there was any other tests that he should/could perform before coming to that conclusion. He said that it was "simple" and this was the "only" option and that this WOULD fix the problem. He was in and out of our house in less than 15 minutes. In that time, he made us very comfortable. He was clearly in no mood to answer questions. When my wife asked him, "what can we expect?"...in an effort to get some information around when we should see "positive signs" that the fix worked...the technician responded by saying "ice". We paid 198.41 by check on that day (100 for labor and 89.87 for the part and and 8.54 for tax, a total of 198.41). Following Appointment #4, we waited 24 hours, and still had no ice. We called the company, and informed them of both or continued lack of ice and the experience with the Technician. We expressed frustration around the fact that we had paid them over 300 dollars at this point, had 4 appointments, 2 visits, and a rude technician...and were no closer to ice than we were when we started this process. They agreed to send out another technician to address our concerns about the professionalism of the original technician. Appointment #5 was scheduled for June 29th between 1-3, but the technician didn't show up until after 5. We called while we were waiting (they didn't call us) and were told he was running late, and was "on his way" multiple times. When he did show up, he did a much more thorough job than the original technician. He spent a good amount of time troubleshooting, and informed us that the problem was the "main board" and the ice maker probably didn't even need to be replaced at all. He said that he would talk to his Supervisor and they would set up an appointment for him to come out and replace the board, which "should" fix the problem. He said that he "thought" that they wouldn't charge us for the new part or labor...but, someone would call to confirm. We received a call a few days later (on Thursday July 2nd) from the man that we spoke to following Appointment #4. He left a message saying that they would be sending the second technician back on Monday July 6th, and to call if we had questions. We called back, and left a message saying that before sending the technician back...we wanted confirmation that we would not have to pay for parts or labor resulting from the next visit...and to not send the technician until he could confirm this. He did not return that call. On Monday July 6th (Appointment #6), the technician showed up and was prepared to replace the board. I asked if we would be charged for parts or labor. He said, he didn't "think so", but would have to have his supervisor confirm, but he was "off today". We agreed that without him being sure, we should hold off on him doing the repair. On Tuesday July 7th, we received a call from the man that we spoke to following Appointment #4. At this point, we decided we were done. We told him that we wanted a refund for the parts and labor from the replacement of the ice maker. We were willing to forgo a refund on the cost of the service call from the original visit (115 Dollars). He said he could refund the parts, but not the labor. I asked why I should have to pay for labor when the part did not even need to be replaced? He pretended to not hear my question, and said thank you for your business, and hung up the phone.

On 5/23 I purchased a Bosch dishwasher from Lowe's. In the middle of April , it began to malfunction and since it was under warranty through Lowe's it was serviced by Appliance Repair Specialists. On 4/23 we had a service tech from the company, ***, come to our home and found that the control panel of the unit was not working properly. He ordered a new control panel. Twice, the repairman or company ordered the wrong control panel and each time it took 2 weeks for the new control panel to come in. Finally when the correct panel came in the repairman said that there was a problem with our electricity and we needed to have an electrician assess the problem. We had an electrician to our house and he found nothing wrong with our voltage. On 6/11 work was done by *** that resulted in our floors being ripped up and tile counter being chipped. That day *** also failed to reconnect the water hose to the dishwasher. On 6/12 water leaked from the hose and when the garbage disposal was run water gushed onto the wooden floors in the kitchen. Our wooden floors were soaked and became warped and uneven. ARS sent out a contractor, ***, to assess the damage and was aggressive with my then-husband ***. We did not see his report but the then supervisor of ARS, *** asked us to get an estimate on repairing the floors. Tri County Floors estimate total was $5,326.38 and a contractor, Joe Ronge, gave me an estimate for the broken tiles of $285. From that point, ARS was communicating with *** and he was having a difficult time working with them and getting answers from ***. Also, over the summer *** and I filed for divorce and this situation was put on the backburner. In August I filed a claim with Bosch who agreed to replace the dishwasher but would not handle the property damage to the floors because it was not their repair company. On 10/3 a new dishwasher was installed. After that, as the sole homeowner, I started contacting ARS to continue the claim on the floors. I was informed that *** was out indefinitely due to health or family reasons - I was told both. I began communication with supervisor *** in the beginning of January . I spoke to *** around Jan 4 and told him the situation and floor and tile estimate. He assured me that ARS company would "rectify the problem" and he would pass on the information to *** who handles claims. I wait a month and then call back in the beginning of February and ARS had done nothing with my claim. *** assured me again that he would do everything possible to "rectify the problem." After talking to ***, *** said I needed to send him an email of the events and the estimates. I emailed those to him on a Friday and called back the following Tuesday when I hadn't heard back. *** claimed he sent the emails right over to *** and would have to talk to her and get back to me. He also assured me that he thought that ARS should take care of the claim since in the notes from the serviceman it stated that the hose was left unattached and water leaked. *** also complained to me that he felt like he was "being held hostage in this situation" with the back and forth between myself and ***. I became frustrated with *** at this time and asked him how he thought I must feel then. I've asked to talk to *** on several occasions but was not permitted. A couple days later *** called me and told me that their company would need to send out a contractor to assess the damage and I reluctantly agreed and again expressed frustration that this had not been done sooner. I later realized the same contractor - ***- had looked at the damage in the summer of 2020 and had been aggressive with my husband; if I had known that, I would not have allowed him back in my home. The contractor called the next morning and we set the appointment for 1:30 that same day. I got off work early and waited a half an hour for *** and then called him at 2:00. He had completely forgot about the appointment and that made me question his credibility. I immediately called *** to express my frustration with letting a person whom I questioned their credibility into my home. ***'s truck was unmarked and was not wearing any type of identification and I had to let him into my home where my 4-year-old and I were alone. *** came at about 2:15 and spent 2 minutes in the house and took maybe 3 pictures and told me that he did not see much damage from the water. I was in disbelief and asked him to feel the floors where the water caused damage and warping and he refused. He told me that houses on raised foundations warp and bend naturally. I said that didn't make sense because the floors in the kitchen were brand new 3 years ago and at that time we refinished the rest of the wooden floors in the house and there was no warping anywhere else. As he left I asked him to show me in my home where else the natural warping had occurred because everywhere else is flush. *** ignored that and left. A few days later I called *** again and left a voice mail. He returned my call the next day and stated that they would not be proceeding with my claim and the report and pictures they received showed no fault on their part. I became frustrated with *** and began questioning the report and the fact that 2 weeks ago he had told me that they would take care of the damage. I also asked to speak to *** and he said it was not a possibility. I continued to disagree with *** and tell him that this conclusion was unacceptable and he hung up on me. It's been almost a year since this debacle started and it has been draining.