Anthem Claim Management — Claims
Pn May 31, 2008 Authorized Movers picked up my household goods in Nebo, NC to be delivered in IL within 2-3 days. After many many phone calls and many excuses on their part (including that the drivers was deported, they didn't have a key for the truck, to finally they could not find my things.) On September 15, I got a call from a man in NJ. He said he had just purchased a warehouse and found my stuff. I had paid Authorized by American Express. I had filed a dispute with them (Amex) because I had given up on ever getting my stuff. ( Note: When you hire a mover, you must relaize that your things are worth far more than it costs to move them. Mine were worth much more.) So this man in NJ says he will deliver my stuff for $1000. He had no paperwork and had found my name on one of the cartons. He urged me to file a claim against Authorized Movers because my furniture was broken and my mattress and box springs were moldy.
So my things were delivered. The mattress and box springs were moldy and mildewed. All of the carons looked as if they had been sitting out in the rain. Muddy and collapsing. My knee hole desk was broken in two. Several chairs were broken. My bedroom furniture was scratched and has deep goudges. So I filed a claim.
ANTHEM CLAIMS MANAGEMENT denied my claim. First saying that I had signed paperwork saying everything was delivered in good condition. (Impossible) Second, that American Express had settled the dispute by crediting my account.
ANTHEM CLAIMS MANAGEMENT BRAGS ON THEIR WEBSITE THAT THEY DENY 97% OF THEIR CLAIMS! There is virtually no oversight on this business and they get away with everything they can.