Americas Best Value Inn review: quality of service

Yessy Alvarez
Tue, Feb 5, 5:38 PM
to bestvalueinnsanjose

I am writing to you today to voice my complaint during my recent stay at your hotel. My husband reserved the room on Sunday night and we checked out Monday Morning.
There were no regular size towels, we only had 2 hand towels. I am baffled that a hotel would not provide regular size towels and expect their guests to dry with hand towels.
Housekeeping entered his room at 8:30am, he had the DO NOT DISTURB sign on the door, and they still opened his room. It is not okay to assume a person is not in there, specially when there is a sign on the door.
Housekeeping was yelling in the hallways having a yelling conversation about their cleaning duties among each other (very inconsiderate).
Housekeeping knocked again before the required checkout, this is unacceptable as we have the right to exit before the checkout time and not be pressured and rushed out.
We did not receive anything close to a good stay. I am taking the first step to reach out to you resolve this matter.
My disappointment is very big, We rented this room to enjoy the luxury of sleeping, not to have my husband rudely be interrupted on various occasions. I am very displeased with our purchase of this stay. I am politely asking for a reimbursement, or a credit.

I can be contacted at [protected]. My name is Jess.

Thank you.