Americas Best Value Inn review: bedbugs

My son who serves in the military, booked one of your rooms for he and his fiance to stay at over the this holiday weekend. They checked in on 11/23/19. Yesterday she found a bedbug crawling on them as they slept. When my son got home last night from his shift at 11:30pm he had to pick her up and move their stuff and find a hotel in the middle of the night. Apparently he signed something saying he would be compensated for the days they stayed, if they got bugs. That's unacceptable. We are already out 225.00 and have to call a professional to get their luggage fumigated. You company needs to do the right thing and refund him the nights they stayed there, Saturday and Sunday while they became infested with bugs that you all are aware of. It's all over the internet that this motel has bed bugs. He trusted that you guys would provide and take active measures to eliminate a bed bug issue. Not to mention they asked for non smoking room but the pungent smell of smoke was all throughout the room. I am requesting that he is refunded the entire amount of what was paid for this place. If not I will be contacting the local news station to let them know how your company takes care of their military as well as contacting the base to let them know so they take the appropriate actions to make this establishment off limits to military and their families. I hope that your company sees the seriousness in this issue and do right by my son and his family. He does not yet have the life experience to know how serious this is and when told last night he signed a form about bed bugs and they won't give him his money back he felt he could not do anything about it. I appreciate your company doing whatever they need to take care of this issue. Thank you Sandra Paff

View 0 more photos