Americas Best Value Inn review: cancellation refund request

I cancelled a reservation I had made for this hotel through booking. com and my cancellation was not forwarded to the hotel. The arival date was August 8, 2019. The cancellation was made the around the end of July. I am now being charged as a no show to the tune of $245.55. There was no indication that I needed to cancel with the hotel. The booking service has not been helpful to say the least. There was either a computeror humand error. When I went into my account to cancel it responded that the cancel was done. It does not show in my past bookings account that I even made this reservation. I have had a conversation with the general manager and she said she could not issue a refund because of the 20% commission paid to booking.com. I would like to recieve a refund. Needless to say I will not use that service again.