Americas Best Value Inn review: ac not working

Checked in this past Thursday AC has not been working in room at all my girlfriend called the front desk several times asking them if they were going to fix the AC she was told yes it has been submitted to maintenance while after three days of been not fixing it I went to the desk myself and was told not any paperwork or work order or you sure she called the right hotel I have phone logs to prove that she did call them several times and now they are saying oh we ignore request from third parties I'm not a third-party nor is she she was calling on my behalf because I was not able to do to work. Extremely upset that this would happen being told one thing and just blowing off anything that was said I'm in town to work at the power plant and I work from 5 AM to 5 PM so I don't see what the problem was asking my girlfriend to call and tell them how the AC is not working while they were there but they chose to ignore anything