American Writers Group

My disappointing experience with American Writers Group
Fancy website, testimonials and a great deal drew me in, even their contract looks great and covers a variety of aspects that filled me with confidence.
I was happy with the offer, and paid my money.
At first they were very engaging;
I was assigned a Project manager who rang me early on in the piece.
English was not his first language.
Asked for a story outline and I provided one.
I asked to speak with the ghost writer to discuss my story
I was never given access to the writing team at any stage
They did not listen to what I asked for
They provided a first draft that was appalling (a primary school child could have written a better chapter)
They continually changed key information (like the main characters names)
I provided a response to have the whole lot basically redone
Continued to ask to speak with writers (never happened)
AWG rang to try and sell me copy write and UPC (barcodes) for inflated prices (which were already covered in the agreement)
Tried to upsell a batch of drawing
AWG provided another couple of terrible drafts
And then started to get ghosted by my project manager
I thought I was fortunate as I was assigned to a new project manager
New PM was engaging at first
Called/e-mailed fairly regularly in the beginning
Another non English speaking person
But then started to get ghosted by him also.
AWG then asked for second chance to do a better job.
They asked for more clarity about story, which I provided
I continued to ask to speak with the writers (Never happened)
I provided an updated copy of chapter 1 which was almost half written and a full chapter 2.
They tweaked chapter 1 (made it worse), and returned chapter 2 with no changes trying to play it like they wrote it themselves.
Called them out on the terrible work
Got ghosted real bad
Asked for a refund 23 October 2022
Discovered who the Finance Manager apparently was, added to the lengthy e-mail chain
12 Dec 2022, Finance manager confirmed my refund concern had been raised with finance
No reply e-mails from anyone from AWM over Xmas break.
Early Feb 2023, I offered alternate agreement option
Project manager instantly e-mailed suggesting they could support new agreement
PM said would call over next few days. (Never heard from him)
I have since sent 7-8 e-mails asking for a response
Have had generic response – Tried calling, when is a good time to call
I responded but no call ever happened
Asked for refund to be reinstated (technically was never un-instated)
It’s been 5 months and still waiting for my refund.
Finance manager – david.[protected]@americanwritersgroup.com
Project Manager – Bruce.[protected]@americanwritersgroup.com
Project manager – adam.[protected]@americanwritersgroup.com
Sales – aiden.[protected]@americanwritersgroup.com
This organisation has been the worst business I have ever dealt with.
Their service is disgusting
Their product is embarrassing
They seem contempt to not refund my money
They seem to have no real desire to either refund me or complete my book to even a basic standard
Buyer beware