American Van Lines review: Poor communication from company

I contracted with American Van Lines to move my belongings from Durham NC to Ocala FL in August 2025. I will admit that I did not read the contract closely. I did require storage for a week in Greensboro, NC while we completed the purchase of our house, the storage was very expensive. Communication was not their strong point, since they had your belongings and first payment. They added charges for several items after I signed the contract.
When belongings were delivered, several of the items that were taken apart were not put back together. Customer service pointed out that per the contract this was not required. I found shelving unit parts strewn around my new house/garage with the boxes. I will either have to pay someone to put them together or figure it out myself. I am not sure if I have everything. When they were taken apart I was told that they would put them back together.
I also was missing at least one box and likely two as I unpacked. I did not find things that I know I packed, not expensive items but kitchen items that I used for baking and cooking. A few things were broken, nothing major but annoying. They were one of the better offers but customer service was lacking. The date of delivery I was given a time range to expect the movers. They were over 3 hours late and I received no calls regarding this. I was told that the driver would call with an update and time of delivery. Never happened. I did call customer service and they called the driver for an update. Then they wanted the final payment. They said the driver was in front of our house and they would not deliver until they received payment.

I looked out the window and there was no one in front of my house. Not the most honest people. Turns out they were at a gas station nearby. I tried to keep track of the boxes while being unloaded but there were 5 people unloading the trucks and they were not keeping track of what was delivered. The manifest I was given when loading at first home was illegible, not sure how they knew what was picked up. They were in a hurry because they had a long drive back and they were late arriving. They were not familiar with putting some things together so my husband had to assist. I learned that my furniture was never in Greensboro, they stored it in Fort Lauderdale at their site and never told me. I lived in North Carolina and that is one reason I chose them, my stored furniture would be close if things changed.

My husband had to take the two beds apart because he found extra screws that they did not attach to the beds. They took videos when dismantling some of the things. Obviously they did not have the videos. They did offer me money but I had to sign a document that I would not speak of the issues upon receipt of the money. I am not selling my freedom of speech. When I complained to them they were angry and hateful. This was my problem not theirs. This was truly a nightmare.