American Van Lines review: Missed deadline. No callbacks. No accountability. Absolutely unacceptable.

My contract included a guaranteed delivery date of July 3rd at the latest. Today is July 6th, and I still have no idea where my belongings are or when they'll arrive.

During the seven-day delivery window, I made more than 40 phone calls and managed to reach a live person only three times. Each time I was told they needed to check with their coordination team and would call me back later that day with an update. Not a single callback ever happened.

At this point, the missed delivery date is only part of the problem. The complete lack of communication is far worse. They don't answer their phones, they don't return voicemails, and they provide no proactive updates whatsoever. Because of their failure to deliver as promised, I continue to pay for a hotel and take additional time off work, adding unnecessary expense and stress every day.

This company was very responsive when it came time to collect payment. Once they had my money, customer service effectively disappeared.

If this review allowed zero stars, that would be my rating.

I would strongly advise anyone considering this mover to look elsewhere. A guaranteed delivery date means nothing if the company ignores its customers, misses deadlines, and refuses to communicate when things go wrong.

Missed deadline. No callbacks. No accountability. Absolutely unacceptable.