American Home Mortgage Servicing Inc — loan
OptionOne & AHMSI, I got behind with OptionOne over a year ago, it took them 6 months to do the follow up on the financial analsys form I faxed to them. I finaly got a loan mod, after I made 6 months worth of payments. Then a pkg shows up at my house, I called them to try and find out why the payments were not lowered and the intrest rate was not lowered as I had been tol it would be. They told me to sign them or lose the house, I was left with no choice but to sign them.
Then I find out a month later that the loan was now with another company, only by the Western Union Instruction that OptionOne had sent would not work. I called and found that the company was not AHMSI, I asked why I was not informed of the change and the new Western Union instructions not supplied, I was told they were mailed to me the month prior. I never received them. I made my payment, on time for the next month I recieved calls telling me I had not made my payment, once I told them to check they said it was there and I would not receive any more calls, this went on for 3 weeks with no break on a daily baisis and multipule times in a day. I had to send them a cease & desist letter to get them to stop.
Then I get notice that my taxes had not been paid, I called and was told they would be paid within the week, this also did not get done, untill they paid the October payment of taxes then they paid them both. They also have the incorrect porperty address, I have asked them over and over to correct the address. They tell me to send in a letter and a letter from the County telling them the property address, I have now done this 5 times and they still have not corrected it! They have now asked my insurance company to change address on the policy, my insurance has also refused to do this as well. They have also sent a letter to the mtg co explaining why they will not change it.
Now I have run into some financial problems, and they are refusing to do another loan mod, since I just did one with their co less than a year ago. I did not do a loan mod with AHMSI it was with OptionOne. So I am going to have to have a company negioate with them as my only option.
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