SUBMIT A COMPLAINT

American Automobile Association / AAA.comcustomer service representative

1

I called to for a tow truck telling the rep my car will not start and it's either the alternator or my starter. After she got all my information the call dropped. She called back questioning if I hung the phone up which was unprofessional instead of saying sorry the line was disconnected etc. She intentionally sent me a wrong truck which couldn't help me causing me to be outside for an extended period of time. This was very unprofessional! She needs to be reprimanded and retrained. My member id # is [protected].

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