American Automobile Association [AAA] review: auto insurance policy

I contacting this office and spoke with Raquel about car insurance. Her quote was $200 more than my online account without changes. I didnt the paperwork bu phone and once the policy was emailed to me, I send her a email stating I changed my mine since the monthly was didnt and not going to start a policy. She charged my card anyway for monthly bill and membership. She told me by email on Dec, 18th, I would have a refund in 10 day from Dec. 18, 2019. I have been lied to by her, her supervisor Karla  Monterrose and the account was not cancelled. I even received a welcome package. I then emailed the supervisor and she told me the welcome package was a mistake. It was not a mistake she is a liar and didnt cancell my account. Then, I received a notice stating my policy will be cancelled  on Jan. 20th for not turning in needed documents. The supervisor then told by email that is a mistake too its cancelled. Now it's Feb. 1, 2020 without a refund. Dont go to this office and do business. And if this has happened to you stop calling them and contact corporate directly because they are liars. I have all conversations by email to show the lies I was told. 
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