veja trainers ordered 21/12/18. paid next day delivery and still not received on 6th january 2019
I ordered my trainers on 21/122018. Paid £7.99 as I wanted them the next day for a Xmas present. Order number is [protected].
Tracking no. M7621590021812
To this date I have still not received them. I initially was told my parcel had been sent to the wrong depot. They were sent to Ipswich I stress of Milton Keynes. I was told I would get them in a couple of days. I accepted this as it was Xmas.
I complained numerous times to DHL and was assured each time my parcel would be delivered. I have now heard nothing and can not get through to them by phone any more. I called allsole on 31/12/2018 and the lady was very apologetic and offered me the £7.99 back and told me I would hear something for definite in 48 hours. It is now 7 days later and I have heard nothing!
I have paid a lot of money for something I wanted before Xmas to give as a present. It is now the second week of January and I still do not have my parcel. I am appalled at the service I have received and do not understand why it is taking so long to get a parcel from one depot to another?
I want someone to respond to this email within 24 hours and tell me exactly when my parcel will be arriving. It is unacceptable that I am having to ask this from a reputable company.
I have suffered a huge expense at the incompetence of allsole and their chosen delivery methods as I have had to buy extra gifts to compensate for not having what I originally ordered from yourself.
I look forward to hearing from you imminently and also to receiving my parcel. I expect a courier delivery at the very least to ensure I am not kept waiting any longer than necessary.
Thank you
Kind Regards
Hayley Kleiman
Contact number: [protected]
horrible experience and incorrect size
Purchased two pairs of shoes. On pair was ok, the second one was too small. I contacted AllSole and asked for a replacement. I thought it would be easy to get a replacement pair because it was their mistake, but they refused to help!
They said that I ordered wrong size, but that was a total lie because I ordered two pairs in one size. Their customer service rep wasn't nice to me, and he was quite rude, and I think that's not a good way to do business. I will not buy from them again.
i'm very disappointed with allsole!
I have placed an order with AllSole over three months ago and still haven't received anything! After I paid I received a payment confirmation email and they promised that I'll get my shoes within two weeks.
Waited patiently and nothing arrived, so I contacted AllSole customer care service and they assured me that everything was fine. I decided to wait a bit longer, but it took me nowhere and I asked them to cancel my order, but there was no response!
I'm very disappointed with AllSole!
Is AllSole legit?
AllSole earns 91% level of Trustworthiness
Perfect Trust Endorsement: AllSole achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for AllSole. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
AllSole has claimed the domain name for allsole.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Allsole.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Allsole.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
AllSole as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for AllSole have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up AllSole and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Allsole.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Adult content may be available on allsole.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
However ComplaintsBoard has detected that:
- AllSole protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Overview of AllSole complaint handling
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AllSole contacts
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AllSole phone numbers+44 161 813 1478+44 161 813 1478Click up if you have successfully reached AllSole by calling +44 161 813 1478 phone number 5 5 users reported that they have successfully reached AllSole by calling +44 161 813 1478 phone number Click up if you have UNsuccessfully reached AllSole by calling +44 161 813 1478 phone number 5 5 users reported that they have UNsuccessfully reached AllSole by calling +44 161 813 1478 phone number+44 844 453 3213+44 844 453 3213Click up if you have successfully reached AllSole by calling +44 844 453 3213 phone number 1 1 users reported that they have successfully reached AllSole by calling +44 844 453 3213 phone number Click up if you have UNsuccessfully reached AllSole by calling +44 844 453 3213 phone number 2 2 users reported that they have UNsuccessfully reached AllSole by calling +44 844 453 3213 phone number
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AllSole emailsfeedback@allsole.com100%Confidence score: 100%Supportpartnerships@allsole.com94%Confidence score: 94%
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AllSole headquartersMeridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, England, Cheshire, CW97RA, United Kingdom
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AllSole social media
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