All Pro Plumbing, Heating & Air complaints 1
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Abusive and exorbitantly priced service
I called this company to come out because a previous plumber had installed a shut off water valve to fridge water line incorrectly. I was informed All Pro bought them out yet the name on the web site is still O'Brien Plumbing. Turns out the are a major corp who just hires subs to do the work at whatever price they want. The guy who showed up was too large to crawl under the house so he wanted $268 just to change the water filter, which my nieghbor did for free in only 10 min. the plumber was rude, obnoxious and uncooperative. The office claimed no service charge but the guy said he didn't care what they told me he wanted a charge for the service call anyway. I would never do business with them and niether should you.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Abusive and exorbitantly priced service
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They send a plumber to fix a simple toilet leak and two weeks later, it was still broken...they couldn't find the part. All Pro Services in the dallas area were the vendors...they never answered their phone, didn't return my call, AHS called them and they said they were ordering a part...said it would be in at the latest in one week...it wasn't, my toilet is still broken. We've had AHS for years, we are canelling them. All Pro Plumbing and AHS SUCK!and I had to pay a $60 fee for nothing over and above the $600 we pay per home...we have three...
I am truly sorry you were unhappy with our company. We always strive to provide the best possible service experience to each and every customer any way we can. We appreciate our customers- because without our customers, we wouldn't exist.
I'm not sure if you spoke to a Manager or Supervisor at that time, but If I had been given the opportunity, I would have been happy to help fix the issue any way I could.
Because we have 30+ techs (none of them subbed out), we are able to provide service to thousands of customers throughout Southern California. Free Estimates, No Service Call Charge. Thank you for providing feedback. We realize it's very important so that we make better choices in the future as a company.