I saw so many complaints in other locations with this company before going there, and they were all right! I went to the DeWitt (Syracuse, NY) locations and as many have already complained, the DM is HORRIBLE. I knew that her first name was Kim and through other postings I learned her last name to be "Benny." Kim Benny is by far the worst DM I've ever dealt with and I worked in retail for years-I've dealt for several and was even a DM myself! During my time at the store, she was there (I'm assuming b/c it was a new store). She rolled her eyes and huffed-and she was CLEARLY old-wouldn't you expect more from a supposedly mature business professional?! I certainly would, but you will not find that in Kim Benny, nor will you find it as Alfred Algelo at this location. I did not buy my dress there and I have now discouraged 4 of my recently engaged friends/family against going there too. I can assue you that I will discourage everyone I know, meet, network with, or anythign for that matter not NEVER step foot in that place. Alfred Angelo, do yourself a favor, fire your DM Kim Benny...then maybe you'll get more business there before it's too late...
The complaint has been investigated and resolved to the customer’s satisfaction.