Al Ahli Driving Center
Reviews and Complaints

Im not satisfied of the system, I try to pass my mock up test, extra levels, and system was stack all the time, it took long time to pass test again, after that I called to book my knowledge test, and assistant told me, you can't pass, you need to make 7 levels (350) questions from beginning. Messy system. Kindly correct it. I think I will leave this school

Good afternoon,

I passed my internal parking test / Yard assessment on 22-sept-2023 after that i went to book the final parking RTA test, they told me that before RTA test you have to take a refreshment class once you clear it we will book your final test.

On the date of 25-sept i went for refreshment class after finished the class he said to me you're not ready for the RTA test, when i asked the reason he told me that during parking don't press the break when you started going towards the parking you have to go with the same speed. I told him that if the speed is hight we decrease the speed to press the break. This is not a valif reason to stop somone to go for the RTA test.

After that i went in the Room No. 133 and explain the same he told me that you have to take refreshment again. Then i told him to book my RTA parking test and refreshment on the same day. Because I'm doing night duty after duty it's not possible to come for me everyday from jabel to Al qouz branch. But he refused to book RTA parking test and refreshment and told me that you have to come here after 14:30 then you have to book your class.

Now i want to ask some questions.

1. After compeleting the 8 classes of parking when we are going for internal test / yard assessment and we passed the test, what does it's mean? If we are not ready for RTA parking test then how we pass?

2. If you're deciding in the refreshment classes that, somone is ready or not ready for the RTA test then why are you wasting our time in the Yard assessment?

If someone passed in the internal test / Yard assessment it's mean he is ready for the RTA parking test you can't decide that in the refreshment class that somone is ready or not. It's not make any sense to waste someone's time in the refreshment classes.

After passing the yard assessment we are taking refreshment classes to prepare ourself for the RTA parking test or another tests.

File number : JA7443

In Jabel ali center sheren (customers service) give me a schedule in schedule on 27 feb is my class i come here to my class in jabel ali al ahli center my teacher is not there they say he go for medical i leave my work and come here for my class the distance between centre and my accommodation is 1 hour now the problem is that they simply say today is not your class and 2nd problem is that they did not inform me or contact me this is not fair

Hi

today i had my 2nd class and take day off from duty to attend class but unfortunately once i go Al Ahli school they said you instructor is absent today then send me 133 room.

Instead of apology he is shouting one student this type of behaviour is not acceptable this guy came from jungle

And now there are playing with me to and not providing date for next class such stupid staff i have never seen before i regret the day i joined this centre File HO55347

If the give me back my half of money back i will thankfull

Hi there,

al Ahli driving school is worst school in UAE management, schedule, classes, instructors, everything. if they cannot manage, control, fulfill the requirements of students, if they cannot provide on time classes as per student’s schedule, then better they should shut their business, in every stage till final RTA test they wasted my around 60 days, I wasted such a long time, especially in UAE where every minute has value.

2 times I made my learning permit renewal.

I will not refer any student to visit this school.

Dear Al Ahli, I would like to complaint about your assessor her name is Fauziah. She is very unprofessional because she is very rude. When she do assesment with student she is very rude. The way she talk make the student stress and depress. Even we doing good she will say bad because maybe she don't like the student. It's very bad put personal felling for the assesment test. Attitude is very important.

First of all would need information on the speed regulation. If it's a 40km road is it MANDATORY not to go in a lesser speed than 40? On an assessment today the assessment instructor advised me that if it is a 40km road you should never go less than 40 instead above that. I never learnt of such thing from anyone yet. Everyone one who drives say that you should never exceed the speed limit.
Is this the quality of al ahli driving instructors are? If yes then I should 're think of continuing here where I get wrong learning advises on driving.

Dear Al AHli,
I am so frustrated with the unprofessionalism of your Egyptian male internal examiner.
He was so busy using his whatsapp during my exam, and he will only instruct last minute because he is so busy messaging someone on his whatsapp.

Is that acceptable? Is he even serious with his job? Please do something about it, students are not paying for useless and very unprofessional people like him.

Now we need to pay again for exam, can you tell him to focus next time on his job and phone shouldnt be allowed during internal exam. That was my road internal exam and I am really really frustrated!

I tried to open the file I think from may 28 till now file not get open for LMV. Before 3 years I got motorbike license from Al Ahli driving center at that time customer service it's ok,
now I experienced very very bad customer service when ever I calling marketing department always busy if they answered they keep say I will call you over and over enough of hearing. Hence it's took too long and didn't get file open due to that reason I request refund on yesterday they said very rudely NOO REFUNDS! The Customer service supervisor Whel don't know how to treat the customer and doesn't have sense. Specially need fire this Whel from the company My worst nightmare and today they said will give refund but we will charge 420AED without doing anything just stealing my hardly earned money.
They don't have any terms and condition according to this these all are hidden terms.
Be careful these are your hardly earned money.

Al ahli driving centre they are making more people to fail test.also my now almost 7000 dhs ...and please help me anyone to take actions against to al ahli
Otherwise i should suicide my self please ...i am scared about al ahli driving school
Please take any actions against to al ahli.. laughing and making failing people..please helo me.not only me helo averyone

I booked for pickup and drop services for my driving classes. Initially i was told AED350 where as in my account i was charges AED450. 7 days prior to commencing my driving classes I was told that first day i will have to come on my own so i asked them to cancel the pick and drop as Taxi was more convenient. Al AHLI driving school refused to cancel my pickup drop. I had made all the payment for my driving classes but had not paid till that time for the pick and drop but they threatened me that they will not give me driving classes and forced me to take pick and drop service. The pick and drop was 2 times costlier than taxi.
Is there any authority where i can file a complaint against them. Kindly advise on [protected]@yahoo.com

Hi,
I have started driving classes on AlAhli Driving Center, AlQuoz, Dubai. The problem is, If we have training class for one hour(2classes), most of the instructors starts class late by 5to10 minutes and finishes class before 10 minutes of the scheduled time. We have paid for each class and if we do not utilize this completely what is the benefit? Moreover, the learning lessons are written in the book and the instructor has to record the progress of each lessons in the time sheet given to the candidate. But without completing the lessons, the instructor is writing on the time sheet that even the unlearned lessons are trained by him. When test comes, this candidate cannot do anything. Actually for these things there should be proper controlling system like verifying each instructors' activities in training and evaluate that whether the training has been given properly. Most of the candidates are not ready to complain because they are afraid of like, if another instructor does not give proper training.
Thanks and Regards.

Al ahli driving school in al quoz is the worst school to go for learning to drive. They are cheating and looting poor students in broad daylight. They are there to just extract money. My heart used to bleed not only for me but also when I saw so many poor drivers who came there to learn driving and earn their livelihood. They did not even have proper slippers on their feet and this school fails them repeatedly and makes money from them. How can somebody be so heartless. Better al ahli should find some other illegal business where they can have as much money as they can fill in their pot belly. The instructors are of low standards also. There is so much partiality going on in the school in terms of nationality. They treat asian students like dirt even though they are more qualified like doctors and other higher education. They purposely fail students 5-6 times or even more. Somebody should take this issue more seriously and punish these types of cheating driving schools. Such schools should be closed down forever.

Al Ahli Driving School is the worst service provider in UAE with terrible ways of extracting money from students.
I had a two years old Indian driving license which Al Ahli verified and while applying for UAE license, it helped me in reducing the number of classes to 30.
After failing me in Assessment Test multiple times and giving me extra classes for no reason, I went onto RTA final road test which I passed very easily.

Now, after passing the final road test they want me to produce my native country driving license to issue me UAE license. My Indian driving license is in India and there is no way that I can get it now!
If I do not produce the driving license then they want me to pay extra money for the 10 classes which they only had reduced after verifying my license.

This is just a way of extracting money from people, HOW CAN WE GET OUT NATIVE DRIVING LICENSE WHICH IS IN OUR HOME COUNTRY?
And now there is no one at home who can courier it to me, so I guess I will have to suffer silently once again for yet another devious way to extract money from students at Al Ahli Driving School-Dubai.

When I decided to make a driver license, I called Al Ahly driving center because it is the nearest center to my location in ALQUOZ. I called the number which is provided on their website on Thu 23Aug. someone called Ahmed answered me; he was very nice and gave me the requested information. I asked him if there are evening lessons he told me yes, we provide evening lessons.

On Thu 30 Aug, I went to the main office in ALQUOZ to register. Carel is the one who helped me in registration, she informed me that there are no evening lessons and Eman the woman which is setting beside her confirmed the same info. They were complaining a lot from the wrong information which is given by the call center. Eman was very much insisted to let me making a complaint in Ahmed in call center for his wrong information regarding the evening lessons. But I refused to do so.

On the same day, Carel asked for the Emirates Card, I thought that it is the company which is Emirates airline card to give me the discount. I told her that it was at home. She advised me to send it by E-mail to her, and I sent it on the same date as per advice.

On Monday 3Sep. I called them again to check about the training permission; Ahmed the same guy from the call center informed me that it is pending due to incomplete document which is Emirates Card. My question is “why their staff waited until I called on Monday to tell me that there is an incomplete document? Why nobody from their side did not follow up with me to tell me that I sent the wrong document?”. Also, I called many times on that day and I resent the required documents by E-mail on the same day. Mr.Ahmed and Mr. Mohamed from the call center answered me on that day and they assure me that they will get back to me and it did not happen.

On Wednesday 5 September, I called that morning to check for the training permission was done or not, the same guy “Ahmed” answered me and he was very aggressive. He told me that I’m the one who made the mistake and I shouldn’t have registered without the complete documents. And it is not his issue it is customer service issue. Actually I could not understand what is the difference between customer services is and call center in their institute ?.

What was more irritation is I called them many times and cost myself so much phone calls to let anybody transfer me to the manger but they were not answer sometimes and the other time is hanging up the phone in my facee .

On Thu 6 sep i went to take my theory lessons and book my practical lessons. After finishing the first 2 theory lessons, I went as per advice to the counter in room 107 to get my schedule. The employee there told me that no available lessons till end of October, I refused this ### and went directly to their Manger Mrs. Faten, she was very nice to me and she advised the employee to create me a schedule, I took my schedule and went home.

On Sep 12, I called them to remind them with the service which i paid for which is picking up service. Someone Arabic speaker refused aggressively to give me his name, and promised me to get back to me, but he didn't. I called again he the same guy answer me and as well refuse to give me his name and hang up the phone in my face.
So this is the service, which I paid for in AL AHLI DRIVING CENTER.

I strongly do not recommend anybody to go their, they are ###ing ###.