The complaint has been investigated and
resolved to the customer's satisfactionResolved Al Ahli Driving Center — alhali driving center in dubai
resolved to the customer's satisfaction
When I decided to make a driver license, I called Al Ahly driving center because it is the nearest center to my location in ALQUOZ. I called the number which is provided on their website on Thu 23Aug. someone called Ahmed answered me; he was very nice and gave me the requested information. I asked him if there are evening lessons he told me yes, we provide evening lessons.
On Thu 30 Aug, I went to the main office in ALQUOZ to register. Carel is the one who helped me in registration, she informed me that there are no evening lessons and Eman the woman which is setting beside her confirmed the same info. They were complaining a lot from the wrong information which is given by the call center. Eman was very much insisted to let me making a complaint in Ahmed in call center for his wrong information regarding the evening lessons. But I refused to do so.
On the same day, Carel asked for the Emirates Card, I thought that it is the company which is Emirates airline card to give me the discount. I told her that it was at home. She advised me to send it by E-mail to her, and I sent it on the same date as per advice.
On Monday 3Sep. I called them again to check about the training permission; Ahmed the same guy from the call center informed me that it is pending due to incomplete document which is Emirates Card. My question is “why their staff waited until I called on Monday to tell me that there is an incomplete document? Why nobody from their side did not follow up with me to tell me that I sent the wrong document?”. Also, I called many times on that day and I resent the required documents by E-mail on the same day. Mr.Ahmed and Mr. Mohamed from the call center answered me on that day and they assure me that they will get back to me and it did not happen.
On Wednesday 5 September, I called that morning to check for the training permission was done or not, the same guy “Ahmed” answered me and he was very aggressive. He told me that I’m the one who made the mistake and I shouldn’t have registered without the complete documents. And it is not his issue it is customer service issue. Actually I could not understand what is the difference between customer services is and call center in their institute ?.
What was more irritation is I called them many times and cost myself so much phone calls to let anybody transfer me to the manger but they were not answer sometimes and the other time is hanging up the phone in my facee .
On Thu 6 sep i went to take my theory lessons and book my practical lessons. After finishing the first 2 theory lessons, I went as per advice to the counter in room 107 to get my schedule. The employee there told me that no available lessons till end of October, I refused this ### and went directly to their Manger Mrs. Faten, she was very nice to me and she advised the employee to create me a schedule, I took my schedule and went home.
On Sep 12, I called them to remind them with the service which i paid for which is picking up service. Someone Arabic speaker refused aggressively to give me his name, and promised me to get back to me, but he didn't. I called again he the same guy answer me and as well refuse to give me his name and hang up the phone in my face.
So this is the service, which I paid for in AL AHLI DRIVING CENTER.
I strongly do not recommend anybody to go their, they are ###ing ###.
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