Airports Taxi Transfers review: Avoid at all cost

We were scheduled to be picked up at the port of Civitavecchia, Italy on 09/11/26 at 09:30. There was a delay due to issues with customs. I attempted to contact the driver twice before scheduled pickup but could not connect. The driver attempted to contact me at 09:28 but I did not receive it until we got out of the building at 09:45. The driver was long gone. I suspect he dropped me and took another fare due to there being 2 other ships in port and everyone was scrambling for transportation. I filed a complaint with the company only to be told I was being charged because I had not called and canceled the transfer. I did not want to cancel. We were 15 minutes late due to customs issues. All the drivers knew there was an issue. This driver totally took advantage of the situation. One year earlier at the very same port the driver I requested, from the very same company, showed up 1 1/2hrs late telling me there was a miscommunication. I used the very same phone number to contact the company than as I used this time and had no problem contacting them. I have used many transfer companies and never ran into an issue like this company. All professional transfer companies have a 15 to 30 minute grace period due to delays. This driver was gone within a second of the pick up time. When I eventually connected with the driver and explained I had made several attempts to connect with him he yelled at me and called me a liar and hung up. I have phone logs that show all the attempts (9 total) and times. I am now in the process of contesting the charges. I thought last years issue was just a fluke but it appears this is the way the company functions.