Aire Serv of Birmingham review: HVAC Service

November 2024: After more than a decade of using AireServ of Birmingham as my primary HVAC company, with multiple new installs, I am livid with how this company is now operating. Since the recent change in ownership at AireServ Over the Mountain, the quality and integrity of this company have collapsed. During a service call, in November, 2024, I was told every technician except one (Hoyt) has been with AireServ six months or less.

In March of 2024 a technician serviced both units at my home but failed to seal the main level air exchanger properly. On November 8th, 2024, this error caused condensation, which led to a premature part failure. The technician admitted the mistake on-site. When the tech communicated this to the new owner, he refused to accept any responsibility whatsoever. The unit was under warranty, but I was charged $426.16 for labor, 20 minutes of work, because of their error. I told them then: they had just lost a customer of ten-plus years.

August 28, 2025: Things have only gotten worse. Today, I received a call and text about a “maintenance appointment” that was never scheduled or authorized—followed by a $378 charge to my card. This kind of unauthorized billing never happened under previous ownership. This is a fraudulent charge.