Aimbridge Hospitality – British Colonial Nassau Hotel – A pattern of double charges and no refunds

I am one of many guests still struggling to recover money from the British Colonial Hotel in Nassau, managed by Aimbridge Hospitality (USA). In my case, the hotel not only failed to return my money but also charged us two separate deposits in a completely unexpected way, totaling more than $800 USD in July. To this day, neither of these amounts has been refunded. Despite repeated written requests, the hotel has only responded with evasions, contradictions, and even invoices falsely showing that one of the deposits was refunded the same day of check-in. That is simply impossible.

This is not an isolated issue. Across platforms such as Booking, Tripadvisor, Google Reviews, and others, there are numerous reports describing the same pattern:
• Deposits of $100–200 USD per night charged and never refunded.
• Guests billed twice for “resort fees” already included in their bookings.
• Additional charges suddenly appearing days after checkout.
• Evasive or misleading replies when questioned, sometimes outright silence.

When it happens once, it could be a mistake. Five times, perhaps negligence. But when you can find well over ten documented cases, it starts looking deliberate.

What is especially concerning is that this problem appears to affect primarily international travelers. For those of us coming from abroad, pursuing refunds or filing disputes with banks is much more complicated and costly. This creates a situation of clear disadvantage for non-local guests and raises serious questions about whether the hotel is exploiting this difficulty.

If you also consider the travelers who did not notice, those who gave up, or those who never posted publicly, the true number of affected guests is likely far higher. This raises the disturbing possibility that deposits are being deliberately charged and held to artificially boost cash flow while disputes are slowly processed by banks.

I have also attempted to contact Aimbridge Hospitality directly, but to date I have received no response at all.

Here are just some of the public guest complaints that illustrate this pattern:

• Tripadvisor | Natalia G (Oct 2024, Spain)
“All my money was stolen from my room. Hotel also charges $100 deposit per night.”
•Booking.com | Aranzazu (Sep 2025, Spain)
“Hotel owes us more than $800 since July. Repeated double charges and deposits never returned.”
• Google Reviews | Angela M. (Jul 2025, Colombia)
“They kept the resort credit of more than $300. No replies to calls or emails.”
• Tripadvisor | Getaway53002202855 (Jun 2024, USA)
“Asked for $200 deposit per night, still not refunded. Extra charges even after checkout.”
• Tripadvisor | Alex V (May 2024, UK)
“Huge deposit still not returned 4 months later. Despite admitting the error, they ignore me.”
• Booking.com | Emilie (Apr 2025, Switzerland)
“Tourist tax of $400 promised to be reimbursed in 7 days, never refunded.”
• Booking.com | Mateusz (Aug 2024, Poland)
“Deposit not refunded, charged different amounts than booking price.”
• Google Reviews | Juan Carlos V. (2024, Colombia)
“$700 deposit plus unjustified charges, even $245 valet parking when I had no car.”
• Tripadvisor | Tegan T (Aug 2024, UK)
“$400 deposit per room ‘never received’, asked for extra taxes already paid.”
• Booking.com | Shamaita (Jan 2025, USA)
“Daily $500–$600 pending charges with no explanation. Every day a new $600 charge appeared.”
• Google Reviews | Matt D. (2024, USA)
“Gift shop charged me $160 instead of $100. Requested refund, still waiting.”

This is no longer about isolated mistakes, it is a repeated, documented, and harmful practice. Guests deserve honesty, transparency, and timely refunds without months of disputes. Until Aimbridge Hospitality and British Colonial Nassau take responsibility and correct these practices, international travelers should be extremely cautious.