The complaint has been investigated and
resolved to the customer's satisfactionResolved Affordable Tours — Scam , do not use!
resolved to the customer's satisfaction
My husband and I booked an Alaskan cruise through Affordable tours.com. On August 14 my husband found when checking the Holland America website that our tour booking had been cancelled, we had not heard anything from Affordable, so he contacted the agent A.G.
The agent advised that while she had taken our credit card information on July 18 she neglected to make the payment to Holland America.
In a conversation with this agent my husband was advised that we could be put on a cancellation list with H. A. if we wanted to do so, but it would cost somewhere between $100 to $150 - Affordable tours would not automatically do this for us and pay the cost, " but you can if you want to".
Affordable tours made no attempt to secure another booking for us, they advised that all cruises were fully booked - more than a month before we were to sail. They obviously felt that there would be no cancellations in that time ! something I find incredible and know to be a fallacy.
The eventual resolution offered was "I sent Mr. R. a letter on August 17 apologizing for the situation and offering that if he books with us again, we will sell him his next cruise at cost -- 100% commission discount".
Who are they kidding? Given this total disregard for the inconvienience and disappointment they caused we would be idiots to ever book with them again.
We have registered a complaint with the BBB of which they are members, their response remains unchanged from August 17, they feel that no other resolution is required.
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