Affordable Spa Covers.com — avoid this company
I have had a terrible experience with affordable spa covers. I placed and paid for my order on sunday 12/19, it was processed 12/20. Despite the claim on their web-site that they ship in 48 hours my cover did not ship until january 14th. This was after calling them or requesting assistance through their web-site a half dozen times. This company does not know how to communicate! To complicate my order further it was damaged in shipping. This was not their fault. Again 5 non returned calls before someone finally answered 11 days after the shipment was refused. How do you conduct business without answering the phone. I am still waiting for resolution and worse yet I am still without a hot tub cover. Do not use this company! They do not communicate to their customers-!
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