SUBMIT A COMPLAINT / amending a booking

United Kingdom

Having made contact with Aferry and speaking with 'Will' I was charged £27 to change my booking date and given confirmation of the new booking in the form of a reference number.

'Hello, we have now changed your return and this is under a new reference number. At check in please use the reference number [protected]. Kind Regards, Will'

Upon arrival at Dieppe ferry port I was shocked to discover that my booking did not exist!
I then had to pay an additional £90 to dfds ferries to again re-book the same crossing I had already paid Aferry to amend.
I now do not have enough money to buy petrol to return home to my wife and baby daughter, I will be stranded in newhaven if this is not taken care of today.

Complete negligence on the part of Aferry and theft, take my money but deliver no service.

I demand a refund of £107 and an explanation. Dfds informed me that this happens all the time as did other customers in the que..

Mr Mark J Hale

Jun 09, 2019

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