Aetna — claims
I was told over the telephone when i called customer svc about a claim that although i work, my husband's medical ins (which was aetna) would be primary due to him being older than I. Although I was always told in the past that your employer is always primary and anything else is secondary, i thought she knew the law better than i did and besides she worked for an ins company so she should know(at least that's what i thought). I told her that true what she wa telling me to put it in our computer file about what she told me. She also adv me to let all of my Dr.'s offices know to change it as aetna being primary. So I did. 6 mths later i get a letter from my human resources dept saying they were primary and we had a long conversation about it and i explained what aetna had told me. I then called aetna about it and spoke w/another operator whom advised me that what i was previously told was incorrect information. i asked her to look in my file at the notation of my initial call and the remarks were there about the conversation i had w/the operator telling me that aetna was primary because of my husband being older. well to make a long story short, they asked for all of the money back from the DR's offices that ws paid and i had to file w/my own insurance. Of course my own ins didn't pay because of a "timely filing limit" and aetna refused to take responsibility of their error and pay the bills. They are not professional and their staff isn't knowledgeable. They gave my the wrong info which in turn caused me to have medic al bills out of this world that my ins company and theirs especially don't want to pay.