My wife had purchased a shirt which she did not try in store as time did not permit.She cut the tag at home, and on trying it realized it did not fit her. I went on her behalf to return it to the store, and Nicole-the sales representative told me she would refund my money but I unfortunately did not have the right credit card on me. I returned the next day, and a different sales person told me I could not get a refund, and only obtain an exchange as the tag was cut off. I asked where this policy was mentioned as most stores do not have such a policy. I also mentioned that noone had ever mentioned this return policy to meet at the several and prior times I shopped at the same store, and if we had known we would have been careful not to cut off the tags. He said they don't mention the policy during sales! He referred me to the Manager - Lucas. Lucas told me that Nicole was not educated on the policies, and that it is upto the store discretion to decide on exchange/refund policies and that they need not have it in writing. I was not happy with this response and was surprised at the contradictory responses from Nicole and Lucas. Lucas then told me that he would not do business with me. I found this to be very offensive, and I took the shirt and left the store. I felt that Lucas was discriminating us based on my ethnicity as he was far more polite with Caucasian customers. After living in Seattle for 5 years, I have consisitently felt that the customer service at this location is poor and racially discriminating.
The complaint has been investigated and resolved to the customer’s satisfaction.