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Aeropostalecustomer service

D Review updated:

I'm a father of 2 teen age girls, I have limited time with my girls but this passed weekend my girls and I went to Aeropostale, my youngest daughter was interested on a pair of skinny jeans, they were not priced, it was difficult to get a store associate to help us, my daughter asked a store employee how much the jeans were, she took the jeans to the desk and after a few minutes she came back and let her know she could not buy them because they were the last ones and she needed to come back tomorrow if she wanted to purchase them. I asked the store employee why would my daughter not be allowed to make the decision to buy them just because the store was not prepared to sell them, my daughter should not be punished! her reply to me was not an apology for the inconvenience, she said why are you yelling at me? my response to her was, who is yelling... she proceeded to turn around and walk away. The lack of ownership from this store associate as well as the manage, is a true reflection of the company and its values! they don't have a business culture where they want to provide associate who give great customer service, nor do they show appreciation for shoppers who made a choice to spend their money inside there store, on the contrary the criteria to work there must be look cute and your looks will carry you along! there is such lack of vision, this associate did not offered to look for a similar item or to call another store to get the price of the item, this item ultimately will be paying their bills!!! there was no effort made to make the sale more importantly there was no effort made to bring satisfaction to my child. I tried calling the customer service number left a message and I have not gotten a call back and the corporate office number does not work. I will not be surprise if this place goes out of business.

Responses

  • An
    AngeliqueG Nov 26, 2012

    they suck im also having issues and customer service is horrible avoid this store

    0 Votes
  • Ja
    Jason Travis Sep 05, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I would like to complain about Sarah gonza she work at jv Aeropostale she very rude and I am never shopping in this store again until she gets fired

    0 Votes
  • Se
    Selena gomez Sep 10, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I was at Aeropostale today when I felt very uncomfortable when salesperson number 271819 assoc number 863860 made my family and I feel very uncomfortable. She accused us of stealing and if it happens again I will sue her for defamation of character

    0 Votes
  • Ja
    Jason Travis Sep 18, 2018
    This comment was posted by
    a verified customer
    Verified customer

    There enployee Roxanne Mackey who work at Jefferson valley mall she is so rude and she complains about Aeropostale she say I hate this company I asked for help I was going to put In 600 hundred dollar order and I won't go back unless Roxanne Mackey gets fired

    0 Votes
  • An
    Anand Kendre Sep 19, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Myself Anand kendre made purchase from t-shirt at Aeropostale stores in Oberoi mall on 4th Aug. My purchase bills was INR 3, 000.
    on first wash t-shirts colour defaced and spotted colour on t-shirt. What and how can u help in this regard should I proceed to consumer forum against Aeropostale brand

    Thanks
    Anand Kendre
    [protected]

    0 Votes
  • Jo
    Josecamacho72 Nov 04, 2018
    This comment was posted by
    a verified customer
    Verified customer

    The cashier is very bad gal and arrogant for question about differences y prices

    0 Votes
  • Da
    Dawn Reinhardt Nov 05, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I received a pair of sweatpants for xmas size XL! The first time I wore them, the seat seam ripped apart! Very disappointed with the quality of this garment! I really thought I was receiving a quality garment which could be worn more than 1 day!

    Comments
    Comments
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    0 Votes
  • Ma
    marrr Nov 14, 2018

    Corporate already knows they continue to let her work there and be nasty and rude to people!!! she is a racist, about to have a nervous breakdown, she does not even see the mental health issues that she has

    0 Votes

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