The complaint has been investigated and
resolved to the customer's satisfactionResolved Aeropostale — customer service
resolved to the customer's satisfaction
I'm a father of 2 teen age girls, I have limited time with my girls but this passed weekend my girls and I went to Aeropostale, my youngest daughter was interested on a pair of skinny jeans, they were not priced, it was difficult to get a store associate to help us, my daughter asked a store employee how much the jeans were, she took the jeans to the desk and after a few minutes she came back and let her know she could not buy them because they were the last ones and she needed to come back tomorrow if she wanted to purchase them. I asked the store employee why would my daughter not be allowed to make the decision to buy them just because the store was not prepared to sell them, my daughter should not be punished! her reply to me was not an apology for the inconvenience, she said why are you yelling at me? my response to her was, who is yelling... she proceeded to turn around and walk away. The lack of ownership from this store associate as well as the manage, is a true reflection of the company and its values! they don't have a business culture where they want to provide associate who give great customer service, nor do they show appreciation for shoppers who made a choice to spend their money inside there store, on the contrary the criteria to work there must be look cute and your looks will carry you along! there is such lack of vision, this associate did not offered to look for a similar item or to call another store to get the price of the item, this item ultimately will be paying their bills!!! there was no effort made to make the sale more importantly there was no effort made to bring satisfaction to my child. I tried calling the customer service number left a message and I have not gotten a call back and the corporate office number does not work. I will not be surprise if this place goes out of business.