The complaint has been investigated and
resolved to the customer's satisfactionResolved Advanta — Jump in interest rate from 2.99 percent to 34.99 percent
resolved to the customer's satisfaction
I have never been late with Advanta and I sent a payment in on August 29 or 30th and Advanta customer service states they did not get my payment in time. I also, made a payment by phone for the same billing period and Advanta took both payments added them to late payment charges and hiked my interest rate up from 2.99% to 34.99%.
I spoke to customer service and they said there is nothing they could do about this. I also, asked to speak to the supervisor and they would not let me, stating the supervisor would say the same thing . They gave me a number to call Apprisen Financial Advocates.
I sent my payment in on time, plus made another payment by phone.
THESE ARE FRAUDULENT PEOPLE AND RUINING GOOD PAYING CUSTOMERS. I PLAN TO CONTACT CONGRESS, BETTER BUSINESS BUREAU, AND THE ATTORNEY GENERAL, AND MY LOCAL NEWS MEDIA.
KANSAS CITY, MO
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