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Advanced Disposal Services
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2.2 10 Reviews

Advanced Disposal Services Complaints Summary

3 Resolved
7 Unresolved
Our verdict: Engaging with Advanced Disposal Services, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Newest Advanced Disposal Services reviews & complaints

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12:01 pm EST

Advanced Disposal Services Unauthorized charges for non-service

I recently discovered that Advanced Disposal has been billing me (thru auto-deduct) for service that they discontinued back in April of 2016. Advanced Disposal let us know in March/April of 2016 that they were no longer servicing my street. They were discontinuing my service and we would have to find another sanitation company. Within a week or so of that notice, they came and picked up there garbage cans. Immediately, we contracted with Red Oak Sanitation in our area for service. We have provided this information to advanced disposal with when we started and a detailed month by month billing ledger---this was provided to us from Red Oak Sanitation. I started my conversations with Advanced Disposal on January 6, 2021. I have had more than than 10 conversations and points of contact with people at Advance Disposal. I still cannot get them to to correct this error. My latest contact is Patricia Young [protected] [protected]@wm.com She has been helpful, but has to go thru her supervisor who has been of no help at all

Desired outcome: Reimbursement of unauthorized charges

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6:17 pm EDT

Advanced Disposal Services pick up of recycling

To begin with my recycling wasn't picked up on the day it was supposed to so I had to make an extra call for them to come out the next day. When I got home the next day, the recycling can was tipped over, empty, but there was a bunch of my recycling scattered all over at the business next door. How embarrassing, I had to go pick it all up, what is the sense of recycling and putting it your cans if I have to go pick it all up again. Obviously your employee doesn't give a crap and probably was mad he had to go out of his way to pick up my recycling that was missed the day before. Wow thank God for social media and phone pictures, can't wait to post it on YouTube. Thanks for nothing!

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6:24 pm EDT

Advanced Disposal Services service

My family had been using advanced disposal for little over a year now. Up until recently things were good until they claimed we had not paid them in over 2 months, which was an outright lie! We even pay over the phone and get a confirmation number back! We had to go to our bank, have them fax our transactions history( which showed where we paid every single time including our most recent) and also send them a email to 2 different locations showing our transactions. They claimed to recieve it . The very next day which was pick up day, they claimed never to get our transactions and passed our house for pick up! We had to go to the bank AGAIN just to have them fax the information AGAIN along with the bank having to call advanced disposal and wait for the confirmation fax back ! Then they tell us we have to keep their services for a specific amount of time before the contract ( which was never shown or told to us) is void. I utterly despise this business and will be telling people to avoid advanced disposal like the plague. I can't wait to be rid of these lying crooks!

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Is Advanced Disposal Services legit?

Our verdict: Complaints Board's thorough examination reveals Advanced Disposal Services as a legitimate entity with notable strengths. Despite a 30% resolution rate on customer complaints, which invites a closer look, Advanced Disposal Services stands out for its commitment to quality and security. Clients considering Advanced Disposal Services should delve into its customer service record to gauge compatibility with their expectations.

Advanced Disposal Services earns 94% level of Trustworthiness

Perfect Trust Endorsement: Advanced Disposal Services achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Advanced Disposal Services. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for advanceddisposal.com can be seen as a positive aspect for Advanced Disposal Services as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Advanced Disposal Services's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Advanceddisposal.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Advanced Disposal Services and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Advanced Disposal Services's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 30% of 0 complaints were resolved.
  • There was some difficulty in evaluating or examining the information or data present on the advanceddisposal.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Advanced Disposal Services. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
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9:31 am EST

Advanced Disposal Services customer care incorrect

I requested a bulk pickup of a couch and received a confirmation e-mail from their company on the same day (15 Jan 2019) stating they would pick it up on my next scheduled pickup date. Found out that TODAY they did not pick it up because it is not in their contract nor were they willing to work with me. All I was told was to contact a different company to come pick it up and I didn't even receive any reparations from this company for their mistake. The only thing they said would happen is their supervisor will talk to the person and ensure this does not happen again. If someone promises something via e-mail, they should follow up on it 100%!

I can provide the e-mail if requested.

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4:14 pm EST

Advanced Disposal Services new service

Hello I am a person that is so unhappy with you all service and I am going to get a lawyer because you all have charges on my account that is fraudulent charges. I order service and never received equipment and you all have it on my credit. I tried to explain to you all rep and she is one of the nastiness and rudeness person a person can talk to. Very unprofessional.
Her name is Elisha I spoken to her at 4:53 from Lexington SC

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8:52 am EDT

Advanced Disposal Services I have been overbilled for over 2 years

I found out recently that my neighbor only pays 42.50 per month for a residential dumpster. I called Pleasantville township, in Pa which is where I live and was told they only pay 55 a month for a commercial account. I called Advance and they had me under commercial, so I talked to the commercial department and they said as far as they were concerned I was not being overcharged. My last bill was over $63.

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Update by Surely123
Jul 30, 2016 2:36 pm EDT

After posting the complaint, Advance called me and said if I would sign a five year contract they would only charge me $36.50. Why did no one tell me this when I called about the bill being so high? Also, I am a 70 year old widow; I do not even know if I will live 5 more years...Very disappointed with this company.

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1:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Advanced Disposal Services investigation

This company is a complete joke. They came to SC in Sept 2010 and fired an abundance of employees who worked for this co for years just to bring in their "own" employees. They say you have health insurance and take it out of your check every week but then you go to the dr to be told you do not have insurance! I have over $600 in medical bills that I received the past week, this isr just the beginning. The new Upper Management runs their mouths to employees like they are buddies. In a meeting one Manager called a Supervisor a "B*TC*...another Manager told the whole company he was firing a Supervisor who has worked 15 hours a day, 6 days a week for NO reason. This Supervisor heard it going around but continued to come to work. He was fired and replaced with yet ANOTHER one of Advanced Disposals "regular people" who wanted to transfer from GA to SC. I know alot of employees have contacted the Labor Board regarding this company and I hope they get justice and exposed for who they really are.

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1:16 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Advanced Disposal Services discrimination

This company discriminates againsted women drivers...2 of the 5 women drivers have filed complaints with the e.E.O.C. And two intented to file a complaint but missed the 180 day deadline but stand as witnesses for the other two women.This company should not be as big as they are with such biggots working for them as mark fountain and tim selke .This is america 2011 not the fiftys .People need to stand together and not allow this company to get another contract...Not here in harrison county, ms.Vote no to a renewal of the harrison county contract..Vote no to discrimination...

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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4:49 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Advanced Disposal Services they billed me for no reason

I received an invoice for $61.35 for quarterly billing from 1/1/2009-3/31/2009. Advanced Disposal Services of Gwinnett sates the Gwinnett County will initate a new program for handeling residential solid waste in unicorporated Gwinnett County. They have along drawn out letter telling me to pay this fee in advance. There are 3 different trash companies that already pcik up on my street and I have never seen this companies name before. They have a link www.gwinnettcbservices.org that has been shut down when you type in the url. I hope theses person(s) responsible for this get what they deserve.

Read full review of Advanced Disposal Services and 2 comments
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In the name of justice
Biloxi, US
Jan 26, 2011 10:20 pm EST

advance disposal is a bunch of crooks ...i know 4 women who worked for them driving a truck two who have filed discrimination complaints with the E.E.O.C. they are a bunch of biggots, they do not deserve any contracts .People need to band together and not let this company rob you or treat your sister, mother, friend, aunt, grandma, like they're less then.Equal rights people...say no to the renewal of the harrison county contract...vote delta..all the way!

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reader
, US
Feb 03, 2009 4:01 pm EST

Gwinnett County was starting a new trash collection service on January 1st, 2009. All residents had received notices in the mail concerning this change and bills were mailed out for the new fees in November 2008. However, there was an injuction put into effect on Dec. 23rd putting a stop to the new service. Anyone who paid in advance will have their fees refunded and you can keep your existing trash service.

ComplaintsBoard
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1:29 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Advanced Disposal Services charge customer and force customer to accept new service

Advanced Disposal Services (of Gwinnett) in Georgia has send me an invoice for garbage pickup service that is going to start in January 2009. However, I 've never requested for their services. I have not had any pickup services with any other companies for a number of years.

So, when they sent the invoice, they were forcing me to accept their services and forcing me to pay for services that I did not want.

Read full review of Advanced Disposal Services and 1 comment
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hammerpa
Sugar Hill, US
May 29, 2013 3:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This company services Sugar Hill Georgia 30518. Very bad invoicing structure, and very inconsistent pickup times. I WOULD NOT RECOMMEND THIS COMPANY AT ALL.

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Contact Advanced Disposal Services customer service

Phone number

+1 (904) 737-7900

Website

www.advanceddisposal.com

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