ADT Solar

My wife and I signed a contract to purchase solar energy unit from SunPro/ADT for our home at ***. We signed the contract around July 14. The amount financed was $32,508.00 through *** We were told that the system would be installed within 1-2 months. However, it did not happen. The company finally sent someone out in September to begin the installation. The job was not finished. We were told that we would be contacted in about a month to complete the job, but it did not happen. What we discovered was that there were things that needed to be done that SunPro did not seem to be aware of such as a floodplain survey on our property & understanding what our electric company allowed.Two people finally came out on Tuesday, 7/26/2022, and did some significant work on the SunPro install. This came months after an insignificant amount of work had been initially done. As a matter of fact, one of the installers who came out on 7/26/2022 said: "Whoever started the job didn't do much." The two people who came out to our house on 7/26/22 said they could not finish because they needed an additional box to finish the job. His comment as he left was: "SunPro should get back to you on this, and tell you when they will finish up."On that very day on July 26th at 5:51 pm, I sent a text to the phone number *** that has been a contact number from SunPro that the job was not finished. There was no response. I followed up with a text to this same number (***) on the following Monday and still no response. I then followed up with a text to the same number last Thursday and still no response. As this solar unit currently sits, it is of no use to me and I am losing money. Any help that you can provide in helping me get this job completed would be helpful.Thank you for your help in advance. If they do not want to finish the job, they can return the money that financed this solar system.

We decided to go with SunPro Solar company when we were getting Solar Panels because it was backed by ***. The salesman *** told us that we only needed 29 panels for our home. Right before it was time to install he said that we could just go with 21 and it would cover our homes energy use and still would be able sell back energy to FPL. We have had problems since the day the panels were installed. There was an error on the app and the energy being produced and usage weren't correct and we called our project manager *** who said she would send someone out to take a look but she would also monitor the situation. We had 5 visits from the company for technical issues and were finally told us that the error in the system was fixed but that we did not have enough panels to produce enough energy to supply our home. 80% of our energy is still coming from FPL. We have called, text and email countless times, with no response from the Project Manager ***, then from our Salesman ***, we also talked with *** with no help. We went down to the business only to be met with Security barely letting us in the building. *** the Office Manager in *** came out to speak with us and said he would be taking care of the problem now. That was 3 weeks ago and we never heard a resolution back from him. Our salesman *** called us finally 2 weeks ago and said he was meeting with Directors to discuss our situation and we are still waiting for a resolution. We finally contacted other Solar Panel companies and they have told us that we do not have enough panels to produce enough energy for our home, we need at least 34 panels. We are currently being billed for solar panels and we still have our FPL bill! WE DID NOT SIGN UP TO HAVE 2 ENERGY BILLS! No one is helping with our situation, we went with this company because it was backed with the *** name but at this point we just want the system gone or the correct number of panels without additional cost.

I am filing a complaint against ADT Solar for non existent and unreliable customer service. I do not wish to proceed doing any business with them and they are using scare tactics to make me continue doing business with them. I made many attempts to reach out to ADT Solar:October 3, 2022 - Emailed, left message for *** - no response October 17, 2022 - Emailed, left a message for *** to cancel the energy efficient appointment - no response October 17, 2022 - Texted, left a voice message, emailed *** (sales manager) to cancel appointment - no response Oct 17, 2022 - Left a voice mail for *** (*** manager) to cancel appointment - no response Oct 17, 2022 - Contacted *** (Director of *** her mailbox was completely full. October 18, 2022 - I emailed and left voice messages, technician never received the message that the appointment was cancelled.October 19 - I received a call from an area manager. He wanted to set up an appointment to install my solar panels. I informed him I was not moving ahead with ADT solar. He told me if I backed out now, it would cost me thousands and thousands of dollars. He stated he just came on board a month ago and some people I named are not with the company anymore?October 19, 2022- Two other managers called me to set a date about an installation. I told him I was not moving ahead with the process. October 20, 2022 - I called ADT solars main phone number and told them that I could not get ahold of anyone and I do not wish to move ahead with ADT solar. The rep told me someone will be in touch with me in 1-3 business days. October 24, 2022 - I still have not received any contact from ADT Solar. The managers use scare tactics that I have to pay thousands and thousands of dollars if I back out. No one from ADT solar has installed anything in or on my house. I want to sever all ties with ADT solar and they make it very hard

On 11/25, SunPro Solar installed solar panels onto our house in northern Florida. SunPro is a subsidiary of The Pro Companies in Louisiana with offices in Florida. In early September we contacted SunPro and scheduled an in-home meeting with a representative. When we met with the SunPro sales representative on September 29, Brian Haynes, and he provided detailed information as to the benefits and costs of installing solar panels on our house. We chose to proceed with the purchase and installation of the recommended solar panels. The billed total was $45,198, payable over 12 years. The first payment was due on January 3. The salesman told me that the 30% Federal tax credit for installation of solar power, in our case $13,559.40, was available as a tax rebate that would be refunded to me when I filed my 2019 US Tax returns and that it could be used to pay the 14th month Incentive Payment of, in our case, $12,659.40 which is due on April 3. I was new to the process of purchasing a solar panel system and accepted the salesman's statement that it was going to be a cash rebate with my 2019 taxes. I have, since, learned that it is not a cash-in-hand rebate but only a tax credit that can be applied to any personal tax due beyond what had been withheld for that year and subsequent years until the total is reached. In my case this gives me nothing as my annual income is low enough that I have not owed any taxes for the past several years and can claim none of the 30% credit. Now I find myself facing an out of pocket $12,659.40 payment in April or the monthly payments will increase from $104.31 to $405.33 through to December 1, 2031. We have been paying $250 each month with the extra being applied to the owed principle but payments of $405.33 are not possible. Do I have any recourse for reimbursement of the promised amount, $13,559.40, either as cash or as credit applied to the loan debt, from either the company that employed the salesman, SunPro, of the loan company, Dividend Finance? Because I was misled by the sales representative of SunPro, do they have any obligation to make up the difference? I have digital copies of my notes taken at that meeting and I know that I had asked about the tax rebate and it was confirmed by the sales representative that we could get the lump sum as a tax refund for either personal use or to be applied to the loan amount.