ADP review: KYC Compliance blocking payroll

Your KYC Compliance Specialist need training. ADP Canada has been processing our weekly Payroll for 10 years, for the last 4 years total value is around $2,000. This $2,000 included ADP fee, Remittance of to CRA and Direct Deposit to our Canadian Employees (this is 50% of the total). On July 23,2026 get email Complete your ADP KYC process. “Completing this process ensures uninterrupted access to our payroll services and helps us play our role in combating financial crime.” On August 4, 2026 submitted KYC form but certificate I need to get. On August 7, 2026 your KYC Compliance Specialist to provided most current Provincial Profile Report with Legal company name, Registered Address, Current Directors and Beneficial ownership information (if applicable). “Please note that the deadline to complete the KYC requirements is August 13. We kindly ask that you prioritize these outstanding items and submit the updated documentation as soon as possible to avoid delays in completing the review.”
On August 12 I entered my Payroll and Process. It was not processed the August 13,2026 at 6:08PM I get email saying “ADP Canada has placed a payroll processing hold on your account until you complete the process. This means that you are not able to pay your employees on the next pay cycle.” Please have ADP Compliance Officer provide this payroll processing would warrant Blocking us from processing payroll. Government gives 30 days and you will be fined, but will not block transaction.