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Unfortunately, I must confirm the recessions described here. I sent in my Identifinder gamma spectroscopy device after being told by Acme that a repair would be possible. I sent the device in and the repair began. At some point I received an email saying that the repair had been successfully completed. The money ($2400) was withdrawn from GoCardless. When I tried the device, I found that the same error was still present. I then complained several times by email to the address specified in the terms and conditions. There were never any answers again. I wouldn't have been upset about honest feedback that a repair wasn't possible. The money is gone and the device is defective. This is absolute fraud.
1 comments
Speak to your payment processor right away regarding the charge, don’t forget to inform them about the issue as well. Keep track of any communication you make and file a formal complaint with Acme Revival to seek a refund over the unaddressed defect. If the company never returns your calls, think about talking to an attorney.