We have a business in Saskatchewan Canada. We are receiving up to five harassing phone calls a day and I mean every day from Ace Tools. Three years ago my son took a phone call from them and fell for their drill bit scam. He paid a lot of money for them along with a big freight bill. The bits are garbage. We will live with that, but we would like them to stop calling us. It appears that the more we refuse their products, the more they harass us. We've told them to take us off of their call list many times but to no avail. They are very rude and when we try to talk to them they just hang up on us. There are different ones that call, but a common one goes by the name Randy. They know we don't want to buy from them, but they won't stop calling us. There must be several employees hired to do this phoning because we can hear other callers in the background.
Does this company think we're all idiots up here in Canada! Once again we have started receiving unsolicited phone calls from this company claiming we have done business with them in the past. Today when "Nick" called - he claimed he was located in Winnipeg which is in Manitoba. I searched the number and he is TW telecom VoIP in Spring Hill, TN which is associated with Ace Tool.
Do not be fooled by these phone calls. As soon as you start to question them they hang up on you. But they will call back - sooner rather than later.
They call and will not identify themselves or their company I have asked over 20 times that they stop calling I am being treated extremely disrespectfully. This company really should not be in business. they have no respect for the people they contact and they do not provide any help with the matter at hand
I was contacted
By ace industrial supply, by phone, and ended up ordering milwaukee brand
Saw blades. The blades i received were not milwaukee, but "bahco" brand.
We received the invoice. . . I was shocked! I had been quoted $5. 80 per pack,
Which is comparable to local pricing, but was charged an astonishing $17 per
Blade! My secretary called ace to inform them of the billing error. She was
Told that they had me recorded agreeing to that price. She requested that they
Email or play the recording, to which they refused. I told them they were not
Even what we ordered and that we were sending them back. I was told they would
Be refused and we would still owe the bill. I told them that i will not pay for
A product that i did not order.
We are now
Dealing with their "legal department" if you can call it that. It's
More like a joke. We speak with "frank johnson", if that is really
His name, [protected]. Every time he yells and threatens us with jail time.
Claiming that it is mail fraud and that now, all of the sudden it is check
Fraud, claiming they have me recorded authorizing a check by phone payment and
That it was returned. He refuses to play any such recording for me. I contacted
My bank and they verified that no charge from ace or even a charge for the
Amount has ever been sent to our account.
He claims he is
An attorney, but refuses to provide his bar number. You can barely understand
His slurred speech, which makes me thing he is under the influence of some
Substance. He is a liar as well as the salesmen at ace.
On 4 / 18 / 2014 he
Spoke with my secretary and told her he would have me in jail within 48 hours
Or he would pay the bill, to which she replied "it's a deal!" guess
What? 5 / 02 / 2014 and here i am, typing this from my desk. He called today and
She informed him of the recorded conversation where he states he will pay the
Bill. He called her a liar and claimed he has never spoken to her before. She
Is the only person working in this office besides myself so that cannot possibly
They know the
Only way they will get paid is to endlessly call and harass customers, tying up
Multi line phones. Well. . . Not this guy!
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