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Ace Industrial Supply
reviews & complaints

Ace Industrial Supply
reviews & complaints

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15 complaints
6 resolved 9 unresolved
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Ace Industrial Supply - Spoofing is their M.O

I've sat in meeting where management talk about spoofing and how to teach the "green peas" new employees how to spoof.
The business model is to make the public and authorities think they run a wholesale business but the underlining business is 80% mark up on products that you can but at retail outlets affordably.
They have raped the Indian Reservations by over charging them during the pandemic on simple PPE items. Masks are 12.00 bucks each. Come on.
They do this because they OT their salemans 30% commission. A real boiler room business!

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M
11:09 pm

Ace Industrial Supply - harassing phone calls

We have a business in Saskatchewan Canada. We are receiving up to five harassing phone calls a day and I mean every day from Ace Tools. Three years ago my son took a phone call from them and fell for their drill bit scam. He paid a lot of money for them along with a big freight bill. The bits are garbage. We will live with that, but we would like them to stop calling us. It appears that the more we refuse their products, the more they harass us. We've told them to take us off of their call list many times but to no avail. They are very rude and when we try to talk to them they just hang up on us. There are different ones that call, but a common one goes by the name Randy. They know we don't want to buy from them, but they won't stop calling us. There must be several employees hired to do this phoning because we can hear other callers in the background.

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S

Ace Industrial Supply - Unsolicited phone calls

Does this company think we're all idiots up here in Canada! Once again we have started receiving unsolicited phone calls from this company claiming we have done business with them in the past. Today when "Nick" called - he claimed he was located in Winnipeg which is in Manitoba. I searched the number and he is TW telecom VoIP in Spring Hill, TN which is associated with Ace Tool.

Do not be fooled by these phone calls. As soon as you start to question them they hang up on you. But they will call back - sooner rather than later.

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Ace Industrial Supply - Harassing sales call, customer service

They call and will not identify themselves or their company I have asked over 20 times that they stop calling I am being treated extremely disrespectfully. This company really should not be in business. they have no respect for the people they contact and they do not provide any help with the matter at hand

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G
Jul 02, 2015 3:53 pm

How do you know this is Ace if they're not identifying themselves?

Helpful?
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K

Ace Industrial Supply - Bait & switch tatics / phone harrassment

I was contacted
By ace industrial supply, by phone, and ended up ordering milwaukee brand
Saw blades. The blades i received were not milwaukee, but "bahco" brand.

Immediately after
We received the invoice. . . I was shocked! I had been quoted $5. 80 per pack,
Which is comparable to local pricing, but was charged an astonishing $17 per
Blade! My secretary called ace to inform them of the billing error. She was
Told that they had me recorded agreeing to that price. She requested that they
Email or play the recording, to which they refused. I told them they were not
Even what we ordered and that we were sending them back. I was told they would
Be refused and we would still owe the bill. I told them that i will not pay for
A product that i did not order.

We are now
Dealing with their "legal department" if you can call it that. It's
More like a joke. We speak with "frank johnson", if that is really
His name, 424 - 333 - 1501. Every time he yells and threatens us with jail time.
Claiming that it is mail fraud and that now, all of the sudden it is check
Fraud, claiming they have me recorded authorizing a check by phone payment and
That it was returned. He refuses to play any such recording for me. I contacted
My bank and they verified that no charge from ace or even a charge for the
Amount has ever been sent to our account.

He claims he is
An attorney, but refuses to provide his bar number. You can barely understand
His slurred speech, which makes me thing he is under the influence of some
Substance. He is a liar as well as the salesmen at ace.

On 4 / 18 / 2014 he
Spoke with my secretary and told her he would have me in jail within 48 hours
Or he would pay the bill, to which she replied "it's a deal!" guess
What? 5 / 02 / 2014 and here i am, typing this from my desk. He called today and
She informed him of the recorded conversation where he states he will pay the
Bill. He called her a liar and claimed he has never spoken to her before. She
Is the only person working in this office besides myself so that cannot possibly
Be true.

They know the
Only way they will get paid is to endlessly call and harass customers, tying up
Multi line phones. Well. . . Not this guy!

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Update by Kansas Contractor
May 05, 2014 9:56 am

I was contacted
By ace industrial supply, by phone, and ended up ordering milwaukee brand
Saw blades. The blades i received were not milwaukee, but "bahco" brand.

Immediately after
We received the invoice. . . I was shocked! I had been quoted $5. 80 per pack,
Which is comparable to local pricing, but was charged an astonishing $17 per
Blade! My secretary called ace to inform them of the billing error. She was
Told that they had me recorded agreeing to that price. She requested that they
Email or play the recording, to which they refused. I told them they were not
Even what we ordered and that we were sending them back. I was told they would
Be refused and we would still owe the bill. I told them that i will not pay for
A product that i did not order.

We are now
Dealing with their "legal department" if you can call it that. It's
More like a joke. We speak with "frank johnson", if that is really
His name, [protected]. Every time he yells and threatens us with jail time.
Claiming that it is mail fraud and that now, all of the sudden it is check
Fraud, claiming they have me recorded authorizing a check by phone payment and
That it was returned. He refuses to play any such recording for me. I contacted
My bank and they verified that no charge from ace or even a charge for the
Amount has ever been sent to our account.

He claims he is
An attorney, but refuses to provide his bar number. You can barely understand
His slurred speech, which makes me thing he is under the influence of some
Substance. He is a liar as well as the salesmen at ace.

On 4 / 18 / 2014 he
Spoke with my secretary and told her he would have me in jail within 48 hours
Or he would pay the bill, to which she replied "it's a deal!" guess
What? 5 / 02 / 2014 and here i am, typing this from my desk. He called today and
She informed him of the recorded conversation where he states he will pay the
Bill. He called her a liar and claimed he has never spoken to her before. She
Is the only person working in this office besides myself so that cannot possibly
Be true.

They know the
Only way they will get paid is to endlessly call and harass customers, tying up
Multi line phones. Well. . . Not this guy!

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K
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ace Industrial Supply - Shoddy product, threats, harassment

Original Report: I was contacted by Ace Industrial Supply, by phone, and ended up ordering Milwaukee BRAND saw blades. The blades I received were NOT Milwaukee, but "Bahco" brand. Immediately after we received the invoice... I was shocked! I had been quoted $5.80 per pack, which is comparable to local pricing, but was charged an astonishing $17...

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T
12:15 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ace Industrial Supply - harassment and refusing to take back goods sent

Continually phone and tie up our Mechanics at peak busy times and in frustration after multiple calls they agree to see the product.Auto tools that are of poor poor quality are delivered.Prices are extremely over inflated.Try to send back and get the run around and then get harrassing calls.End up paying to get rid of them and ask to be taken off their list...

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N
12:47 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ace Industrial Supply - harrassing phone calls

This company has been told many times to remove me from their calling list, even after being rude with this group of salespeople the calls keep coming, even sometimes the day after they have been told. Every one of them say they are the manager and it never gets remove, instead i think they quickly pass it to next S.O.B. so they can piss us off even more ...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ace Industrial Supply - Harassing phone calls

I too have been getting phone calls from Ace Industrial Supply after asking them many times to be taken off their list. I made the mistake of ordering from them, probaly 10 years ago. I didn't like the products and tried to return them. I finally agreed to take the product at a considerable discount. I kept taking their calls and telling them that I was not...

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6:46 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ace Industrial Supply - Harasing phone calls

I keep receiving phone calls from this business even after asking them several times not to call me back. It seems to be a game for there telemarketers to call me back immeadiatley after hanging up the phone for the sole purpose of interupting and harasing me, and then they had a different salesman call ten minutes later! This all started about two year...

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U
1:56 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ace Industrial Supply - Disreputable sales practices/phone harrassment

After a number of years of occasional purchases from Ace Industrial Supply-Ace Tools Inc. telemarketers we began to receive rude, aggressive foul mouthed sales calls when screened by my wife. In 07 I retired telling each salesman as they called to take me off their list. I tried unsuccessfully to reach customer service but you can't get through to any...

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T
5:54 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ace Industrial Supply - Harrasement

After cancelling an order of tools we didn't need, we continued to recieve calls 10-12 times daily trying to 'resell' to use. Thank God we didn't give them our CC#. I had to call letting them know I was filing complaints w/ the Better Business Bureau, CA Attorney General and posting complaints online before the calls stopped (at least for today). DO NOT BUY FROM ACE INDUSTRIAL SUPPY FROM BURBANK, CA.

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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E
Jun 30, 2009 3:53 pm

I have had the same problem with the calls and I have also filed a complaint with BBB but it has not helped yet. We have not ordered anything from them in about 3-5 years. When they call they are very rude, they curse whom ever tells them to please stop calling. If anyone has found a way to make the harrasement stop or has any leads please let me know.

Thank you

Helpful?
0 0
S
9:39 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ace Industrial Supply - Unauthorized charges

Phone salesman continue to call even though we have asked them not to, as we have found better prices elsewhere for our building supplies and tools. During one phone call, the salesman said he had some stuff lying around he needed to get rid of, and would like to send them free of charge, including shipping. Agreed to this and a box of miscellaneous item...

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R
8:00 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ace Industrial Supply - Harassment

Make harassing calls, intimidating my husband to order their tools which we have no use for. When I tried to explain why we could't use the tools, Mr. Stearns swore at me and made rude threatening comments. Called repeatedly, we had to unplug our phone. Finally we contacted the State of Calif. Attorney Genreral's Office in order to stop the harassing calls.

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6:00 am
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This review was chosen algorithmically as the most valued customer feedback.

Ace Industrial Supply - Charged $400 for &free& items

For starters, we have asked their salesmen to stop calling our house because we have found better prices elsewhere on building supplies. They must be desperate for business because they continue to call. During one phone call, the salesman said he had a lot of odds 'n ends lying around he needed to get rid of, and he would like to send it to us just to get...

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