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Ace Industrial Supply Customer Service Phone, Email, Contacts

Ace Industrial Supply
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2.6 18 Reviews

Ace Industrial Supply Complaints Summary

7 Resolved
11 Unresolved
Our verdict: Engaging with Ace Industrial Supply, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Ace Industrial Supply reviews & complaints 18

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10:18 am EST
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Ace Industrial Supply Sales

Talked with a sales guy the other day. Told him I'd like the free tools but not interested in 125 Sawzall blades only wanted 25. When I told him not interested in the deal, he said I'd change my mind when I received it. Shipped a 1330 dollar bill for Sawzall blades [censored] I don't need. And didn't want. No follow up an multiple requests to return. Bill total doesn't match total on bill if you add the prices they quote to final I assume it a 200 shipping charge but that is about the difference in hard prices and the bill total.

Claimed loss: 1300

Desired outcome: Return and no bill

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12:22 pm EDT
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Ace Industrial Supply Billing

We were sent multiple types of blades "to try" from Ace Industrial. We called Ace Industrial on 3 separate occasions to obtain an RMA #, which they require, to send back all the blades due to the fact they aren't anything we could use. We were told we would get a return call from our sales rep which we never did. Now we are getting multiple calls every day saying we owe them for the blades and we are now not able to return them, even though they have never been opened. DO NOT try anything and or buy anything from this company, they are TERRIBLE to deal with!

Desired outcome: Provide us with an RMA # to return all of the unopened blades that were sent to us!

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11:12 am EDT

Ace Industrial Supply Spoofing is their M.O

I've sat in meeting where management talk about spoofing and how to teach the "green peas" new employees how to spoof.
The business model is to make the public and authorities think they run a wholesale business but the underlining business is 80% mark up on products that you can but at retail outlets affordably.
They have raped the Indian Reservations by over charging them during the pandemic on simple PPE items. Masks are 12.00 bucks each. Come on.
They do this because they OT their salemans 30% commission. A real boiler room business!

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Is Ace Industrial Supply legit?

Our verdict: Complaints Board's thorough examination reveals Ace Industrial Supply as a legitimate entity with notable strengths. Despite a 38% resolution rate on customer complaints, which invites a closer look, Ace Industrial Supply stands out for its commitment to quality and security. Clients considering Ace Industrial Supply should delve into its customer service record to gauge compatibility with their expectations.

Ace Industrial Supply earns 96% level of Trustworthiness

Perfect Trust Endorsement: Ace Industrial Supply achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Ace Industrial Supply. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Acetools.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Ace Industrial Supply website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Acetools.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Acetools.com you are considering visiting, which is associated with Ace Industrial Supply, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Ace Industrial Supply's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 38% of 0 complaints were resolved.
  • Acetools.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The acetools.com may offer a niche product or service that is only of interest to a smaller audience.
  • Ace Industrial Supply protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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11:09 pm EST
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Ace Industrial Supply harassing phone calls

We have a business in Saskatchewan Canada. We are receiving up to five harassing phone calls a day and I mean every day from Ace Tools. Three years ago my son took a phone call from them and fell for their drill bit scam. He paid a lot of money for them along with a big freight bill. The bits are garbage. We will live with that, but we would like them to stop calling us. It appears that the more we refuse their products, the more they harass us. We've told them to take us off of their call list many times but to no avail. They are very rude and when we try to talk to them they just hang up on us. There are different ones that call, but a common one goes by the name Randy. They know we don't want to buy from them, but they won't stop calling us. There must be several employees hired to do this phoning because we can hear other callers in the background.

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7:46 am EDT
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Ace Industrial Supply Unsolicited phone calls

Does this company think we're all idiots up here in Canada! Once again we have started receiving unsolicited phone calls from this company claiming we have done business with them in the past. Today when "Nick" called - he claimed he was located in Winnipeg which is in Manitoba. I searched the number and he is TW telecom VoIP in Spring Hill, TN which is associated with Ace Tool.

Do not be fooled by these phone calls. As soon as you start to question them they hang up on you. But they will call back - sooner rather than later.

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11:04 am EDT
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Ace Industrial Supply Harassing sales call, customer service

They call and will not identify themselves or their company I have asked over 20 times that they stop calling I am being treated extremely disrespectfully. This company really should not be in business. they have no respect for the people they contact and they do not provide any help with the matter at hand

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Glapion Law Firm
Wall, US
Jul 02, 2015 4:42 pm EDT
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How do you know this is Ace if they're not identifying themselves?

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9:58 am EDT
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Ace Industrial Supply Bait & switch tatics / phone harrassment

I was contacted
By ace industrial supply, by phone, and ended up ordering milwaukee brand
Saw blades. The blades i received were not milwaukee, but "bahco" brand.

Immediately after
We received the invoice. . . I was shocked! I had been quoted $5. 80 per pack,
Which is comparable to local pricing, but was charged an astonishing $17 per
Blade! My secretary called ace to inform them of the billing error. She was
Told that they had me recorded agreeing to that price. She requested that they
Email or play the recording, to which they refused. I told them they were not
Even what we ordered and that we were sending them back. I was told they would
Be refused and we would still owe the bill. I told them that i will not pay for
A product that i did not order.

We are now
Dealing with their "legal department" if you can call it that. It's
More like a joke. We speak with "frank johnson", if that is really
His name, [protected]. Every time he yells and threatens us with jail time.
Claiming that it is mail fraud and that now, all of the sudden it is check
Fraud, claiming they have me recorded authorizing a check by phone payment and
That it was returned. He refuses to play any such recording for me. I contacted
My bank and they verified that no charge from ace or even a charge for the
Amount has ever been sent to our account.

He claims he is
An attorney, but refuses to provide his bar number. You can barely understand
His slurred speech, which makes me thing he is under the influence of some
Substance. He is a liar as well as the salesmen at ace.

On 4 / 18 / 2014 he
Spoke with my secretary and told her he would have me in jail within 48 hours
Or he would pay the bill, to which she replied "it's a deal!" guess
What? 5 / 02 / 2014 and here i am, typing this from my desk. He called today and
She informed him of the recorded conversation where he states he will pay the
Bill. He called her a liar and claimed he has never spoken to her before. She
Is the only person working in this office besides myself so that cannot possibly
Be true.

They know the
Only way they will get paid is to endlessly call and harass customers, tying up
Multi line phones. Well. . . Not this guy!

Read full review of Ace Industrial Supply
Update by Kansas Contractor
May 05, 2014 9:56 am EDT

I was contacted
By ace industrial supply, by phone, and ended up ordering milwaukee brand
Saw blades. The blades i received were not milwaukee, but "bahco" brand.

Immediately after
We received the invoice. . . I was shocked! I had been quoted $5. 80 per pack,
Which is comparable to local pricing, but was charged an astonishing $17 per
Blade! My secretary called ace to inform them of the billing error. She was
Told that they had me recorded agreeing to that price. She requested that they
Email or play the recording, to which they refused. I told them they were not
Even what we ordered and that we were sending them back. I was told they would
Be refused and we would still owe the bill. I told them that i will not pay for
A product that i did not order.

We are now
Dealing with their "legal department" if you can call it that. It's
More like a joke. We speak with "frank johnson", if that is really
His name, [protected]. Every time he yells and threatens us with jail time.
Claiming that it is mail fraud and that now, all of the sudden it is check
Fraud, claiming they have me recorded authorizing a check by phone payment and
That it was returned. He refuses to play any such recording for me. I contacted
My bank and they verified that no charge from ace or even a charge for the
Amount has ever been sent to our account.

He claims he is
An attorney, but refuses to provide his bar number. You can barely understand
His slurred speech, which makes me thing he is under the influence of some
Substance. He is a liar as well as the salesmen at ace.

On 4 / 18 / 2014 he
Spoke with my secretary and told her he would have me in jail within 48 hours
Or he would pay the bill, to which she replied "it's a deal!" guess
What? 5 / 02 / 2014 and here i am, typing this from my desk. He called today and
She informed him of the recorded conversation where he states he will pay the
Bill. He called her a liar and claimed he has never spoken to her before. She
Is the only person working in this office besides myself so that cannot possibly
Be true.

They know the
Only way they will get paid is to endlessly call and harass customers, tying up
Multi line phones. Well. . . Not this guy!

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4:40 pm EDT
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Ace Industrial Supply Shoddy product, threats, harassment

Original
Report:

I was contacted
by Ace Industrial Supply, by phone, and ended up ordering Milwaukee BRAND
saw blades. The blades I received were NOT Milwaukee, but "Bahco" brand.

Immediately after
we received the invoice... I was shocked! I had been quoted $5.80 per pack,
which is comparable to local pricing, but was charged an astonishing $17 per
BLADE! My secretary called Ace to inform them of the billing error. She was
told that they had me recorded agreeing to that price. She requested that they
email or play the recording, to which they refused. I told them they were not
even what we ordered and that we were sending them back. I was told they would
be refused and we would still owe the bill. I told them that I will not pay for
a product that I did not order.

We are now
dealing with their "Legal Department" if you can call it that. It's
more like a joke. We speak with "Frank Johnson", if that is really
his name, [protected]. Every time he yells and threatens us with jail time.
Claiming that it is mail fraud and that NOW, all of the sudden it is check
fraud, claiming they have me recorded authorizing a check by phone payment and
that it was returned. He refuses to play any such recording for me. I contacted
my bank and they verified that no charge from Ace or even a charge for the
amount has ever been sent to our account.

He claims he is
an attorney, but refuses to provide his bar number. You can barely understand
his slurred speech, which makes me thing he is under the influence of some
substance. He is a liar as well as the salesmen at Ace.

On 4/18/2014 he
spoke with my secretary and told her he would have me in jail within 48 hours
or he would pay the bill, to which she replied "It's a deal!" Guess
what? 5/02/2014 and here I am, typing this from my desk. He called today and
she informed him of the recorded conversation where he states he will pay the
bill. He called her a liar and claimed he has never spoken to her before. She
is the only person working in this office besides myself so that cannot
possibly be true.

They know the
only way they will get paid is to endlessly call and harass customers, tying
up multi line phones. Well... not this guy!

You know? There
ought to be a class action law suit against this company, based solely on the
number of complaints.

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12:15 pm EDT
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Ace Industrial Supply harassment and refusing to take back goods sent

Continually phone and tie up our Mechanics at peak busy times and in frustration after multiple calls they agree to see the product.Auto tools that are of poor poor quality are delivered.Prices are extremely over inflated.Try to send back and get the run around and then get harrassing calls.End up paying to get rid of them and ask to be taken off their list and within 3-6 months they start all over again telling employees that the shop had purchased from them before. Try to send stuff back and they refuse to accept it so it comes back again.SCAM+++

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12:47 pm EDT
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Ace Industrial Supply harrassing phone calls

This company has been told many times to remove me from their calling list, even after being rude with this
group of salespeople the calls keep coming, even sometimes the day after they have been told. Every one of them say they are the manager and it never gets remove, instead i think they quickly pass it to next S.O.B.
so they can piss us off even more . How does this make them think i would ever purchase anything from them.
I am going to start recording every conversation when they call of corse after stoping them talking long enough
to inform them of the recorder then begin with asking them who they are and then stoping them once more to inform them i want to be REMOVED from their calling list once again . How many times before i can take legal action ?

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Mamabear71
, US
Jan 16, 2017 12:39 pm EST

I was contacted by Ace Industrial Supply today and many days before this and tried to resolve the matter of our BILL and the people that were discussing this with me were very rude and nasty people I sure hope that people would look into this before purchasing their products in which the salesperson just walked up to my husband and wanted him to take this offer and he refused several times but they sent their product anyway and then immediately started calling for payment which was over $200 more than what the sales man had told him we wanted to send the tools back but no luck with cooperation from the company they just wanted to make us a better deal and then told them they could take $25 from a credit card in which they attempted to take $50 on the 9 th and another 249 3 days later and when it declined they called and started telling me to pay for my husband debt he owed to them and to just grab a card and pay it I refused and then the game was ON calling me nasty names and calling my phone 70 times within and hour and they are doing it again as I am typing this and I have informed them that I am contacting FTC and California State Atoorney General office this place is unbelievable and I hope that they will be shut down and fined and I refuse to pay for products from a company that employs people that speak like that to their customers. Little self respect

H
H
HCass
Phoenix, US
May 31, 2012 2:48 pm EDT

I will tell everyone who is or has had the same issue we have. I got the CA Attorney General and BBB involved and even filed a complaint with the Do Not Call Registry. I sent numerous certified return receipt requested letters to them so I could prove that they were not complying with my request to be taken off their "leads list" as the managers called it, even they are liars! I would suggest to everyone to contact the above mentioned entities and get them involved in your case. The more complaints they receive the bigger the fines Ace Industrial will incur, if you ask them to stop and they do not comply they are violating several laws, most of them federal! FILE A COMPLAINT ASAP.

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10:44 am EST
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Ace Industrial Supply Harassing phone calls

I too have been getting phone calls from Ace Industrial Supply after asking them many times to be taken off their list. I made the mistake of ordering from them, probaly 10 years ago. I didn't like the products and tried to return them. I finally agreed to take the product at a considerable discount. I kept taking their calls and telling them that I was not interested in their products. I finally ask to be removed from their list (about three years ago) and I'm still getting calls. I've even tried being rude to them to no avail. The call keep coming.

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6:46 pm EST
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Ace Industrial Supply Harasing phone calls

I keep receiving phone calls from this business even after asking them several times not to call me back. It seems to be a game for there telemarketers to call me back immeadiatley after hanging up the phone for the sole purpose of interupting and harasing me, and then they had a different salesman call ten minutes later! This all started about two years ago. After I ordered a few things from them, they started calling on a regular basis. Finally I told a salesman that I can not afford to do business with you because of the phone calls. I asked him to remove me from there list, he then blew up and started swearing at me. I hung up on him. He called back immeadiatley and was sreaming on the other end of the phone! After a while the calls stopped. Several months went by and now they are calling again!

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themanswife
, US
Sep 18, 2012 8:06 am EDT
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Listen to HCass we must file formal complaints! Do your part to stop this business from stealing our precious time and money.

H
H
HCass
Phoenix, US
May 31, 2012 2:56 pm EDT

I will tell everyone who is or has had the same issues with Ace Industrial that we have had. I had to get the CA Attorney General and BBB involved, I even filed a complaint with the Do Not Call Registry. I would suggest filing complaints with the above mentioned entities ASAP. We had a horrible problem with them calling and hanging up and calling back and swearing, I even spoke with several "managers" and they too proved themselves to be liars! I figure the more people that complain, the more negative attention Ace Industrial will receive. I sent several certified return receipt requested letters to prove just how many times we requested them to discontinue contact with our company. I would strongly suggest filing complaints with every entity that has anything to do with poor business practice as the more complaints that are filed the more they will be investigated and hopefully the more fines they will receive. If you have support showing you have asked them to stop and they do not stop, they are violating several laws most of which are Federal!

J
J
Juan Pablo
Largo, US
Apr 16, 2010 11:53 am EDT

They have been doing the exact same to me for years

J
J
Juan Pablo
Largo, US
Apr 16, 2010 11:53 am EDT

they have been doing the same to me for years

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1:56 pm EDT
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Ace Industrial Supply - Disreputable sales practices/phone harrassment

After a number of years of occasional purchases from Ace Industrial Supply-Ace Tools Inc. telemarketers we began to receive rude, aggressive foul mouthed sales calls when screened by my wife. In 07 I retired telling each salesman as they called to take me off their list. I tried unsuccessfully to reach customer service but you can't get through to any...

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Ace Industrial Supply Harrasement

After cancelling an order of tools we didn't need, we continued to recieve calls 10-12 times daily trying to 'resell' to use. Thank God we didn't give them our CC#. I had to call letting them know I was filing complaints w/ the Better Business Bureau, CA Attorney General and posting complaints online before the calls stopped (at least for today). DO NOT BUY FROM ACE INDUSTRIAL SUPPY FROM BURBANK, CA.

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estimator
Bend, US
Jun 30, 2009 1:16 pm EDT

I have had the same problem with the calls and I have also filed a complaint with BBB but it has not helped yet. We have not ordered anything from them in about 3-5 years. When they call they are very rude, they curse whom ever tells them to please stop calling. If anyone has found a way to make the harrasement stop or has any leads please let me know.

Thank you

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6:03 am EST
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Ace Industrial Supply Scam charges

I ordered some tools from a supply company and received a bill from Ace Tools which I never ordered from. They are billing for another companies merchandise and I have turned all the info to the California Attorney General and they are investigating this. It is against the law in California to bill for services not rendered.

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Ace Industrial Supply - Unauthorized charges

Phone salesman continue to call even though we have asked them not to, as we have found better prices elsewhere for our building supplies and tools. During one phone call, the salesman said he had some stuff lying around he needed to get rid of, and would like to send them free of charge, including shipping. Agreed to this and a box of miscellaneous item...

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8:00 pm EST
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Ace Industrial Supply - Harassment

Make harassing calls, intimidating my husband to order their tools which we have no use for. When I tried to explain why we could't use the tools, Mr. Stearns swore at me and made rude threatening comments. Called repeatedly, we had to unplug our phone. Finally we contacted the State of Calif. Attorney Genreral's Office in order to stop the harassing calls.

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Ace Industrial Supply - Charged $400 for &free& items

For starters, we have asked their salesmen to stop calling our house because we have found better prices elsewhere on building supplies. They must be desperate for business because they continue to call. During one phone call, the salesman said he had a lot of odds 'n ends lying around he needed to get rid of, and he would like to send it to us just to get...

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