Access Self Storage — infestation of mice; access self-storage, 107 westmead road, sutton, surrey, sm1 4jd - damage of personal goods
I rented out a lock-up with Access Self-storage in for 2 years due to my house being sold and staying at my parents house whilst I was looking for somewhere to live! This took 2 years having paid the enormous amount of fees every month to secure my personal belongings! I put all my trust and faith into this company! I paid over the 2 year period £5, 500 in monthly fees! In January 2019 I purchased a flat and had to visit the storage to sort out my personal belongings! I had arranged to sell a small amount of my items. On the evening of
The 6/2/19 we were sorting out items whereby I had 3 sofas, I was going to sell 2! It was brought to my attention by the gentleman that 2 of my sofas had been soiled with mice droppings and urine! I then realised to my horror that all my personal belongings had been ruined by the infestation of mice! I was accused by this storage company of having stored food, but I had signed a
Contract stating that no food was allowed in these lock-ups! I had taken out insurance which amounted to £2, 000 (not having a crystal ball, I was told I should have taken out more?) this amount only purchased 1 sofa! Due to this infestation I have lost everything! I could not move my belongings and did not want any of these soiled items in my new home, I have lost sentimental items which have been a huge expense to me with loss of savings and damaged items having to be replaced! Access storage arranged for an assessor to visit the storage just to prove me
"Wrong" that I had stored food? The report which I am demanding a copy has stated that I had "NO" food in the lock-up as the mice did not nest, but were travelling through! I am now demanding a copy of the report and compensation of loss of damaged goods, loss of savings and £5, 500 spent in monthly fees! I have had no response yet from Access-Self Storage, but I will pursue this to the bitter end to get justice!!!
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