Abella Mayfair Customer Service Contacts
North York (Toronto), Ontario
Canada - M3J0J8
I ordered a free sample from Abella Mayfair and paid 5$ delivery for it. But later I have found that 131.57 AUD was withdrawn from my account under "Lookyounginstant.cc". I have been told by the bank that it is related to the free sample I ordered! I haven't ordered any other sample so I don't know what they are charging me for! I want my money back please!
Order ID: ORD5A4ACABA3F7C9145647495. I am writing to let you know that I am cancelling my order for the above Skin Care products as I cannot afford to pay for it as I am a pensioner. Please cancel my order for these products. I realise that I cannot get my money back as I took to long to do this please don't take any more money out. Yours sincerely, Anne Jacobs.
I ordered this product online as it was a free trial and I had to pay for shipping. No terms and conditions were issued and nothing was said about the price afterwards. I waited weeks for the cream to come and as of the illiteracy of the site, I did not cancel the subscription as there was no terms saying that you had to cancel. My credit card was then accessed twice in two weeks, withdrawing $250. My understanding is the product costs less than this and is is unauthorised access to a card. All information I am getting back is still illiterate and is all a scam.
The products are:-
Abella Mayfair maximum moisture 24hour Day & Night cream,
Abella Mayfair 90 Second rapid wrinkle control.
These products are absolute rubbish... I never subscribed for any further products or confirm my subscription for anything further, I made sure that I checked all the boxes for no further automatic ordering. This company have already charged me for more of their useless products to the amounts of $115.77 and $128.77.
The order no. 1952976 and it was around 10 January 2018.
I expect to be reimbursed for the above mentioned amounts.
I paid for the trial and was not impressed with the product, it's absolute crap. The gel sets on your skin and looks totally fake and it doesn't help with wrinkles at all. Then next month, there was another charge on my credit card that I didn't authorise - WTF??? When I contacted the company, they said it was part of the terms and conditions and that I could now cancel future charges but that there was nothing they could do about the previous charges. Liars! They sent me rubbish and charged me over $129 because they included a tiny one line statement in the 'free' trial.
Don't get caught - this product didn't work (I'd happily pay the money if it did) and the company will rip you off. Look at all the other comments on this page - they do this go everyone but no one is stopping them. Come on, Canada, take some action against these frauds!
The 14 day trial is a scam. You do not get 14 days to trial the products, you get 14 days to decide whether you want to start getting their products on a regular basis. You start getting billed before that 14 day period is over and I had mysterious charges on my credit card from them that I can't get an explanation for. WARNING to anyone considering these products & their trial - DO NOT GET SUCKED IN! I'll be warning many others after being billed $5.21AUD & $6.53AUD for postage & handling and then $50.80AUD for which I can't get an explanation, $115.61AUD for one product and$128.77AUD for the other product. Never will I do any of these types of trials again, they are downright disgusting scams to get money out of us due to not allowing sufficient time to trial the product/s.
On the 6th January I ordered the supposed free trial of skin care. Hah, what a joke. I didn't receive the item within the 14 days but I certainly received the additional charge on the 14th day. So the five print terms and conditions is that you have 14 days for the free trial and if you do not want to continue you need to cancel within the trial period. How does this work when you don't even have the products to trial. I am so disappointed that there are companies out there that are so unethical in the dealings.
I ordered the trial for free and pay $12 for postage which is more than what they said but after that few weeks they charge me 2 times more with amount more than $200. I didn't order it and I didn't received any products from them. This is [censor]. I want them refund my money. I bloody work hard for that money. Never ever buy things like this online again.
Hello Abella Mayfair customer service / refunds,
Dear Christina Larrieux,
I am writing to request VERY URGENT REFUNDS of 4 UNAUTHORISED DEBITS BY YOU on my credit card
I ordered a free trial of 2 of your products in November 2017 that your advertisement stated were featured very favourably on 'Shark Tank' - the consumer program
I was only to pay postage for these which I was happy to do and consequently did with my mastercard ...$6.52 on the 27th november 2017 and $5.20 on the 27th November 2017...these are on my credit card statement as expected
HOWEVER ..ALSO on 11th December 2017 I have been charged $133.16 with the description Smoothskindiamond.com
plus 13th December 2017 I have been charged $119.07 with the description Purifiedskin.com with both of these items SUPPOSED TO BE THE FREE TRIALS !!!????
I did not at any time authorise these transactions ...these are FRAUDULENT TRANASACTIONS THEREFORE THEFT FROM MY CREDIT CARD BY YOU !
IN ADDITION TO THESE I now find that you have charged my credit card AGAIN on 10th January 2018 for $127.98 with the description Smoothskindiamond.com
also on the 12th January 2018 $114.58 with the description Purifiedskin.com ( never heard of this product)
This is a total of $494.79 that you STOLE FROM MY CREDIT CARD
I note from many online complaints pages, forums and scam watch alerts, that 1, 000's of other people have been scammed by you and have also had money stolen from their credit / debit cards
I am STRONLY REQUESTING AN IMMEDIATE REFUND FROM YOU OF $494.79 TO MY MASTERCARD ACCOUNT ??
If I do not receive an immediate refund as requested here I will be forced to go to the appropriate authorities including Mastercard Fraud department and the ACCC Australia.
I am absolutely appalled at your total lack of business ethics, but, I am now giving you the opportunity to do the right thing and look forward to your immediate refund of the above amounts to my mastercard account.
Your supposed order ID's for January 2018's goods are :
While November 2017's goods were trials
I await your URGENT REPLY / RESPONSE
From - a very disgruntled!
Hi my name is Ivy Ashby and I ordered this and now I have lost my job. So please don't send it to me as I have no money. I am from Australia. When I get another job, I will then get it. As I am told it's good. But no job, I am struggling and can't pay. I have no money in my account. My apologies for any inconvenience to you. Again I am sorry. Yours Ivy Ashby.
I ordered a Free trial of this cream on line and was only to pay the cost of shipping of Aud$5.16. I received the product and now find on my Visa statement I have been billed Aud $128.36 plus $3.85 international transaction fee plus the above mentioned shipping fee.
This is a scam. I have paid the above amounts on my credit card.
I have sent an email to the company requesting a refund at the email address:[protected]@abellamayfair.com
Can I reclaim my money?
I did order the sample of both of these products and have accordingly been
billed on my Visa account. However, although I ordered on 4th January, 2018, I have so far received nothing.
And on checking my Visa account today, I discover that I have been charged a further amount of some $129 American.
Please credit this second charge as I did not order, nor do I want it.
Order No. 1930727 and 1930729
Applied and received a FREE sample, and now am being charged $112 from my credit card.How do I get hold of these scam artists and return their, very much doubt it works, product.And to think they used the Australian Shark Tank program to scam me, shame on you. I also, thinking, as it was advertised so, that it was FREE the 90 secondRapid Wrinkle Control, willing to return this also.
looking over these complaints and at first I was simply going to wear this as me not reading the fine print. Well, now, I have changed my mind. I have 65000+ twitter followers. So do you think Megan Markle and her fantastic image will be all that popular once this starts to get around? I hate thieves!!!
Get ready for some fireworks Megan. You picked on the wrong 66 year old woman here!
This was the info on my online cc statement
And this is where it gets sneaky. It seems like this site doesn't list the Abella Mayfair on their list of brands. So they are placing themselves at arms length. SO bloody sneaky!!!
So when I place my email address in, it says they don't know me. So why is their name on my statement????????
i cancelled all contact with your company and products...i have been charged $125.01 plus transaction fee of...
A free trial intruded into my facebook but as im getting old and am a woman i thought it couldn't hurt to give it a whirl...well not only was i Not impressed with the product but then i find not only shipping but then another $125 stolen..i need it back! I Demand it back...🤤...have to look into details of...😭was hoping you'd tell me how to proceed
I responded to a Face book advertisement headed with Myer closing down free cosmetic pack . With a scroll down list of other products that you just pay postage for .
I never received the FREE products but weeks later received two tiny little sample containers of the products I just paid shipping for .
The company is in Toronto Canada and I would not deal with overseas had I known . I was under the impression that I was dealing with Myer Australia .
Then I noticed that two seperate transactions were taken out of my credit card one for $132.16 and the same day $118.94 .
I called my credit card bank to complaine but was told to get in touch with the company so I sent an email to Abella Mayfair and complained they said that it was a 14 day trial and I didn't return the products and so agreed to purchase theses products at full price . T
I was very upset as I am on a aged pension and I would never spend that amount of money on my face . The woman I spoke to said they could not refund me all of the money but if I agreed they would refund some I received the sum of $108 .
I was sent an email to say that they had cancelled my subscription and no more money would be taken but since then I have read about this scam and I am not convinced that this company is genuine at all . Now I have the inconvenience of changing my card and having to let so many people know as all my direct debits are taken from it .
I have learnt a very hard lesson. I'm still waiting for my Free products .
I agreed to a free trial of 2 products Rapid Wrinkle Control & Maximum Moisture where I had to pay for postage only $3.95 & $ 4.95 USD which I was happy to do. This charge was processed on the 3 January and the parcel arrived after this date. During the ordering process several pop ups came up offering me to purchase more and more at a discounted price I REFUSED every offer firmly believing I ONLY agreed to the free trial paying for postage only offer. Today I was going through my credit card statement and noticed that on 17 January a charge of $141.09 to Gloriouslooknow.com and on 19 January a charge of $127.49 to Majesticeyecare appeared on my credit card both of which I had NOT authorised. I did NOT subscribe to anything nor can I see where I can unsubscribe from whatever scam this is. In addition I have received no further products that this subscription may or may not be offering! I will be lodging a complaint of fraudulent activity to my bank ASAP.
I have just checked my bank statement and noted I have been charged $130.76 and $117.55 on 19/12/2017 and 21/12/2017 respectively. On checking our latest statement which has not closed yet there is an additional withdrawal.
The withdrawals are under the names of New Skin Solutions.com [protected] and Glorious Young Eyes.com [protected]
I signed up for your free trial and paid the postage, which I thought was a fair deal. The package arrived a few days later with both products. I was of the belief that if I wanted additional products I would order them. I am requesting a return email explaining your actions and that a refund of all charges be made immediately. I have never received any additional products, only the two trial packages
I received an online offer from Abella Mayfair to try a free sample of face cream and agreed on Jan 4 2018 to pay the postage only A$5.19. I received the sample on Jan 19.
I now see an unauthorised charge of A$129.63 on my credit card. The company says that this was a ‘trial, which turns into a subscription' and they offered me a refund of US$30 then US$50, both of which I have rejected. The order number is:1931523. I consider this to be a scam and fraud, how do I get my money back please? I am able to provide email correspondence if required and have contacted my bank who are lodging a claim against this company.