The complaint has been investigated and
resolved to the customer's satisfactionResolved AAMCO Transmission — terrible experience
resolved to the customer's satisfaction
I went to Aamco figuring that of all the little shops I hadn't heard of, when it came to my car, I would go to a REPUTABLE place. I went to Aamco to have some coolant lines replaced. I had a temporary fitting of rubber hose fitted into a flared brass fitting when I went in. I needed it replaced w/ a new line OR to have some new lines bent into shape and installed. This is not at all difficult for a Professional Transmission shop to do.
They said that they could not order these lines anymore, but that they could be bent and installed from new lines. That was perfectly acceptable so I authorized the work, to the tune of $200.00. They kept my car for a couple days even, saying they had a lot of other vehicles to work on as well, and that of course it took time to fix my coolant lines properly. After about a week or so of having my car back, it leaked. I took it back.
This time I was told that because my car was older, and very dirty underneath, they were gonna do a thorough check to see if it was in fact THEIR work leaking. They got back to me w/ a veritable laundry list of leaks my car had developed, now to the tune of $1500.00, but their work HAD IN FACT BEEN LEAKING. So they said they would fix their work and that I should get the rest fixed as soon as possible.
My car kept leaking, but it wasn't all just oil as they had led on, it was Tranny Fluid. I could tell by the puddle that was still fresh daily under the spot where I park, in the same spot as before I went in the first time to have it fixed, under the coolant lines.
This is now a few months later. I had my dad check my car out, he was a Licensed Mechanic at one time, and I just don't have $1500 bucks lying around for me to throw at my car all the time. My dad jacked up the car and had me and my husband crawl under to see as well... There where it had been all the time was the same piece of rubber hose that Aamco had been paid to replace w/ new coolant line. He called Aamco and asked why they did it. The manager cussed him (my dad) out and said he should have just fixed the car for me himself!! I did end up getting my dad to fix the leak, it cost all of $10.00 and a couple hours labor.
Aamco's Consumer Relations #, an 800 #, said they'd get back to me, but have not done so. I called and asked for a refund from the shop I went to. The manager got VERY RUDE and said I had MISUNDERSTOOD what it meant to replace the coolant line. I said if I didn't get a refund my next call was to the Bureau of Automotive Repair and that I would tell EVERYONE what happened there, here I am telling you... Don't go to Aamco!!!
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