AAA Carolinas

I called for roadside assistance for a battery on July 28,2021 at my residence. I was under warranty and the roadside technician stated it was low battery and he thought it was alternator issue. And it was no need to call AAA again about the issue I did not turn off the car drove it directly to Auto Zone and they did a battery check and stated that I needed a battery I purchased the battery $194.92. I called AAA customer service on that same day notifying them on what occurred and told them the roadside technician refused to replaced the battery because he thought it was an issue with alternator but the battery check stated stated it was low. The customer representative stated to me fill out form that was emailed and send battery invoice from Auto Zone she did not say get additional battery check and two days later I took the car to AAA Car Care Center on July 30,2021 and got a computer scan check and it was no alternator issue it was clearly the battery. I sent it the required paper work plus the AAA Car Care paperwork showing no alternator issues. My reimbursement was denied and I just received the letter via email Sept 7,2021 from AAA-Carolinas in Charlotte because I did not have Auto Zone battery check and I didn't go call AAA for battery which I was told they couldn't provide further assistance on July 28. Also I was not told about a battery check document until after I submitted the documents to AAA -Carolina plus Auto-zone stated they don't save that information.. Why couldn't you get this information from the original roadside AAA tech who came July 28 and stated it was nothing else he could do to resolve my issue. On Sep 22, 2021. I called AAA Carolinas Charlotte spoke with Kasey stated I had get a battery check document from auto zone and it was nothing AAA could do. I paid $194.82 at Auto Zone for a new battery . I was denied replacement of AAA battery that was under warranty with AAA . I called again on Sep 22 to AAA Charlotte this time I let the representative know my dissatisfaction and I was going to file a complaint on how I was treated about this issue and I asked for that corporate number and her name she stated to me this was corporate and stated why should I give you my name so you can trash talk my name I stated again what's your name she said Laura I told her I never stated that to her I wanted to file a complaint about my experience and about this issue this was never about Laura . Laura hung up on me. In spite of this horrible encounter on yesterday I called back to AAA Customer Relations Department and spoke to Crystal she apologize to me on what I experienced on Sep 22. I appreciate her compassion and kindness and she told me to file a complaint I asked for the roadside technician name she couldn't provide a name but provided the company name TowMark who originally came to my home on July 28th and advise me to call again to AAA Carolina to file a complaint and that's what I did. I spoke with Kasey again and told her about Laura statement to me about "trash talk"her name and I wanted to file a complaint a this ongoing issue of reimbursement she took the information and stated that her supervisor was going to call me tomorrow ,Sep 23 and that never happened . I'm retired military I don't have unnecessary money to give away I was promised a reimbursement if I showed the invoice plus I included more documents of not having a alternator problem this could all been avoided by one replacing my battery that was under warranty and when that didn't happen resolved my issue by reimbursing me the money for the battery I purchased at Auto Zone. I been a loyal AAA member since 2016 and you don't treat your customers in this type of manner. This review deserves a -negative star review.

The issue we have with AAA Carolinas is a cancellation of our membership for using the services fully, after being a member since 1995. We had been great customers of AAA since 1995 (24 years). We were canceled in 2019. Upon further research we have found what seems to be a common practice of AAA Carolinas. We were canceled for what they call our membership as ( being used excessively or falling outside the terms and conditions), keep in mind this is the first time we have used the limit of services for the year, in fact we had seldom used them to the point we didn't realize there was a limited amount of uses per year. Also we have never been refunded anything in the 20+ years when we did not use our limit for the year. Upon further review we have found a number of complaints speaking of the same issue that we are complaining of, with the same form letter response from AAA. Their form letter below: AAA Carolinas Response "AAA Carolinas has always been committed to delivering the highest quality emergency roadside service (ERS) experience at a fair price to our 2.2 million members. As part of this commitment, we regularly review all memberships to ensure that ERS usage falls within the established standards. Our review of these memberships determined that their road service usage was significantly disproportionate during recent years to that of other members. This disproportionate usage threatens to hinder our ability to deliver quality service at reasonable rates to all other members in their time of need." I would like to know how many customers are canceled when they haven't used their services for what we're paying AAA Carolinas for , it appears to me as long as you don't use what you're paying for your ok but as soon as you do you're canceled. This seems to be poor business practices by this company. Also, this is a predatory practice that should be investigated. I also read that someone had to complain to the Attorney General's office pertaining to their issue with AAA.

Please, I do not want to deal with unhelpful member services again. I've spoken with them multiple times. I want to speak with a regional manager overseeing the area. I've asked for contact details but got no help. The customer service representative tried to contact the manager's superior, but they were on vacation. I was offered a free annual membership after considering cancellation, which I accepted. However, I still requested to speak with a regional manager to no avail. My car was damaged during a roadside assistance incident on 6/24/22, and although the towing service acknowledged the damage, it's still being repaired at Caliber body shop, involving my insurance, GEICO. This has been a frustrating experience, just for a tire change. I've been a loyal customer for years and felt disrespected. I insist on a regional manager's intervention. The tow truck driver from the incident mishandled the tire change, causing damage to my car. Despite his assurances, the damage was evident the next day, and additional issues were found by another shop. My car is still not fixed, and GEICO is now assisting me.

Reimbursement claim was falsely denied, they decided to accept it after a call, but would not refund full amount, even tho it was a driver error. My partner got stuck in a ditch. We called AAA to add him to the policy so he could get service, as I had a 2 month old and no carseat to get to the vehicle at 2am on 12/18. He was added and a service request was put out. The contracted AAA driver took 2 hours to get to the location. Upon arrival, he did not have the correct truck. He did not try to call another covered driver, but instead called the State Highway Patrol. The SHP decided to call a secondary towing company, in which we had no say in what so ever. We were told we would get a full reimbursement for the wench out, which was $125. I filed the claim, and never heard a response back. I called on 1/15 asking about it and was informed it was falsely denied for "member not with vehicle", which the member was, it was my partner. When I called to remove him from the policy, I asked to make sure it wouldn't mess anything up with the claim and was told it wouldn't. The call on 1/15 with the supervisor, I was informed that she was "giving me a favor" for approving the claim, still claiming no member was present. I told her that we had absolutely no choice in the matter and that this whole ordeal is a scam that has cost me $75 in the end because of their incompetent contracted drivers. This is the second time the driver came unprepared to assist me this year. The first time I reported a possible dead battery as my car wouldn't start, and the driver didn't bring jumper cables. I am being held responsible for there contracted drivers inability to come with the required equipment, and then calling a completely different company that isn't covered by AAA and making us foot the bill. It absolutely is a scam and the supervisor I spoke to also told me that my claim WOULD NOT be escalated any further, giving me no other options to speak to her supervisor about my treatment from her. She was extremely rude, did not listen to me, continued giving false information, and refused my ability to take my complaint elsewhere. I just want my full reimbursement of $125, as I had absolutely no say in the matter of how things transpired, as the first driver immediately called the State Highway Patrol, and did not give us any other options.

Company charged me dues automatically when I did not agree to auto pay. I have always received renewal bills in the mail. Company charged me dues automatically when I did not agree to auto pay. I have always received renewal bills in the mail so I could decide whether I wished to renew or not. I always call in my to renewal payments. I renewed in 2019 over the phone and not online so I think the last rep in 2019 set me up on auto renewal. I did receive renewal requests in the mail but decided that I did not wish to renew this year. On 9/15 AAA took out $100 from my account without my authorization. I called only to be told that I authorized it in 2019 when I set my account up online. I told the lady I did not renew online, I did it over the phone and that I did not set it to auto renew. She argued that I did. I told her that was not right and I wish to cancel the account and have the money refunded immediately. She told me it would take 5-7 business days. She had to send a request to their account dept and they would process the refund and that would take 1-2 business days. Then they would send the refund to my bank and depends on how long the bank would take. I told her to get a manager on the phone and she said she would have to have a manager call me back. She would put in the refund request. After I got off the phone with her (Jessica) I checked on AAA member website to see if my account was set on auto pay as well as if it had any payment information (my bank account information) listed. The website did not either auto pay set on my account nor did it have any bank account info listed. I waited awhile and called back to verify that the refund had be put in. It was. A AAA Supervisor (Enas) called me back and she could not explain that why my account was not set on auto pay on their website nor why my bank account info was not listed. I told her that it was pretty strange if I was on auto pay why neither my bank account info or auto pay was listed. I told her that her company had taken money from my account fraudulently and she argued that was not the case. I told her that they took the money without my authorization in one day and that I have to wait 5-7 business days for them to put it back in my account. I told her that they need to update their manual process of sending a request to their accounting department so refunds could be done in real time. I told her that I expected that the refund would be done sooner than 5-7 business days. That was the end of the call.

I am legally separated, my ex was removed from this account. I just called AAA to have him removed again. Also remove *** from my name again. I am being billed for 2 people on this account and my ex was removed,***, as a member. I go a renewal letter with his name on it today and he is still on my plus account and I was being charged $124 to renew for 2ppl. Please separate him from my account and put a note on my account that he is not to call in and do a joint renewal. He is not an extra member on my account any longer. Also, there website does not allow you to remove an extra member. You cannot say if you are a MS. Miss, or ***. now. They need to fix this. He was deleted last year when they had he old website. NOW there website does not offer this option and you have to call customer service to get our information update. I refreshed my screen 3 times while the lady Alice was making changes to my account that I should have been able to make myself. This is the 2nd time this has been updated and corrected. 1. Put Ms. in front of my first name 2. Remove***, Sr (ex husband to be) from benefits as a guest member on my account. He should not be able to get a discounted price. The primary member pays $89.00 and the 2nd person 1/2 of that. 3. The account is due to renew on May 30th, he should not be allowed to call in and pay for a renewal, discuss my information . 4. He must be told to get his own membership, he cannot pay a guest membership price, let him set up his own membership. 5. He does not live at my apartment 6. We sold the home,*** 7. Do not allow him to add his name back to my account and lie that we are still together, we are not. 8. Do not allow him to renew for the both of us, I dropped him from the account May last year, 2019, August and again April . In this day and age technology is not that hard. 9. When changes to the account have been made, members by the office, members should be able to refresh their membership screen, if they are on the phone with the office, so changes can take place in real time. That's another reason why I am filing a complaint. I cannot trust that this will be taken care of without writing in to the Complaintsboard.com. 10. Add a button to remove a guest member . The primary person should always have that privilege. It is not comfortable calling in and discussing my personal business especially after all that he has put me through. Im grateful to be alive and able to raise my son in peace. Thank God. Thank you, *** (not *** on the card please) 4/23 Attachment of account snapshot

Took Vehicle in for diagnostics. Vehicle would not drive properly afterwards. Independent garage found damage to suspension system caused lift. Damage to two front air bags noted that caused compressor to freeze up. Car was driven to shop with NO PROBLEMS or difficulty. They were slow to return vehicle then did so without explanation. I could not drive the vehicle and called them back and they said it needed to warm up that is why it took so long to return it. I returned and they made efforts that failed saying that they didn't have the tools and then called a tow truck. I declined and went to the dealer who stated damage had occurred. I got a second opinion who explained that improper alignment on the hoist led to damaging the air bags and subsequently compressor. He wrote the information on his letterhead and suggesting AAA should reimburse. I informed AAA and the store manager was to check with the regional manager and call me back. She never did. Next I called and complained and received a case number and then the regional manager called the same night. She stated she was in touch with the garage and he denied what was written. I told her I was doubtful and she claimed to have a tape that she would let me listen to. I suggested a conference call so that I could hear for myself. She next called saying that the garage refused to confer but she had spoken with him the second time and would call later with the recorded conversation that they were not responsible. This did not occur but I agreed to send her copies of the repair parts and labor which amounted to $1300.00. The next day I received an email from the rep (Ms B) stating that the complete repair team and manager said they had no responsibility, she the manager had researched the functioning of my vehicle and they would contribute $100 towards a repair! 1-The vehicle came there without any suspension problem. 2-It is highly unlikely for TWO air bags to fail at once. 3-There was no evidence of wear and tear but rather DAMAGE in the report. 4-They called for a tow truck at no charge. 5-The description of what has happened to my vehicle mechanically is inaccurate. 6-The rep did not inspect the vehicle. 7-The rep has been dishonest on several occasions. 8-The write up done by them referencing inspection NEVER notes suspension issues rather they speak of brakes. This report was sent post inspection. 9-Suspension problems make the vehicle undrivable and CANNOT go UNNOTICED! They would have encountered difficulty driving the vehicle into the shop. 10-They were in denial mode from the time I immediately returned with questions to present. 11-AAA needs to be liable for their errors, no one should have to incur an additional expense of repairs due to the errors caused by AAA.

Jennings Tow Service sent by AAA Carolinas lost tow cover and broke tow hook screw inside the bumper. Friday, February 28 after 7am, I needed my car to be towed. After several hours the truck arrived. The driver was very agitated because the dispatcher sent him to Richland Fashion Mall on Forest Drive instead of Sunset Drive. I requested that he tow the car to my home. I did not follow him. I was away from my home the whole day, but on Saturday or Sunday, I noticed that the bumper tow cover was not in place, so I call AAA Carolinas. They, in turn, called Jennings towing. The tow service told AAA that the cover was inside the car on the floor. I made a thorough search inside the car but no tow cover. Incidentally, the keys were in the seat. I found that very odd. If the driver elected not to return the tow cover where it is supposed to be, on the bumper, why, then, would he not have simply lay keys and the bumper cover together. The keys were in plain sight but the bumper tow cover was no where to be found. The following Monday, March 2, friends dropped me off at my home. And they walked over to the car and the first thing that he said was, "Oh, they broke off the screw in the bumper!" Again, I called AAA to inform them of that issue also. Although I file a complaint with AAA Carolinas about the damage, they did nothing to resolve it. They simply gave me the number to Jennings tow service and told me to tell them. I called Jennings 4 or 5 times per week. They would not return my calls. I noticed on my caller ID for my home phone that I had two calls from Frank Quinn of Jennings, 3/5 @ 9:18am and 3/6 @ 1:59pm. The second time Mr. Quinn left a voice message to call him back because he wanted to resolve the issue. I call constantly, but he never returned my call. To my surprise, I received a letter from AAA dated 3/16 to call them about this situation. I called but they simply told me to all Jennings towing and take up the matter with them. I called Jennings many times, they would not return my calls. To my utter shock, I received an email from Jennings on 3/19 stating that the driver put the tow cover on the floor of the car and he said they called many times and left 4 to 6 voicemails. Of course, that is not true. I also received another letter dated 3/19 from AAA that began by saying, "Thank you for your patience while we conducted and completed our investigation into the damage complaint filed against TVCM Llc Jennings." They never looked at my car. Jennings never looked at my car, never even talked to me. In the letter from AAA, they said that they "could find no reasonable basis upon which to conclude that the service provided was the source of the damage". They never looked at my car. Jennings sent an email dated 3/19, AAA sent a letter dated 3/19. So it seems that the investigation was between Jennings and AAA, but they left me and my car out. Please find attached all corroborating documentation.

AAA provided terrible customer service, when assisting with the investigation on damage caused to my vehicle by one of their contractors. On June 24th I went outside to say goodbye to my sibling before taking them home. However, my car would not start. I tried for several minutes before i decided to contact AAA for assistance. At about 8:20 I received a phone call from Dependable Towing stating the driver was about 30 minutes away, but he arrived within 15 minutes. I spoke with the driver because he thought maybe my battery was dead, so he then hooked his machine up to my car. While he was doing this step, he stated I had some engine noise. Furthermore, i asked him what was the difference between the engine and the transmission, only because i was sure I had a rebuilt system. He then made a sarcastic comment, well you just answered your own question, and then never responded. I than stated well I am a surgical assistant I do not know which is why I asked you. After a few minutes of checking the battery and the car still cut off, he went on to back my car onto his truck rear first. I then watched him as he left my driveway. Fast forward, I go to pick my car up from the auto shop where it was delivered, and the back top trunk light panel is missing. I instantly became frustrated, so i went back into the shop to ask what took place. The manager came out and rolled their surveillance for me, so that i could see that the damage occurred before my car arrived to their shop. After viewing the surveillance i took screenshots of the video with the time stamp included. I than contacted AAA to inform them of the incident and the fact that my car did not have this damage before it left my home. They stated they would investigate and get back to me, but I would need to send pictures of the damage. After speaking with someone i pulled the pictures from my phone with the time stamp from the morning i was outside taking pictures of my siblings which thankfully caught the entire back of my vehicle. Upon gathering all pictures, I received a phone call from Dependable Towing. The guy asked what happened to my vehicle, at this point i instantly begun recording the conversation. He than stated "well i don't believe he could have done that much damage to your car, he said he did not even touch it and you were standing there when he pulled off". I rebuttled to the guy that yes i was standing there, and no it is not his job to automatically insinuate that his employee did not do any damage to my car. I informed the guy that it was his job to call me and request proof and then from that point forward make a determination. He then stated well i did not say i don't think he did it, I was just saying i do not think he could have done that much damage to your car without touching it. The manager then went on to say well ma'am just send me the pictures i can't approve the claim unless i have the pictures. I then collected the email and contact information. I sent all photos, the picture with time stamp on the day of and right before the towing company arrived, and the pictures and time stamp when it arrived to the shop. I then received a verbal recorded consent that because my sibling were in the picture it would not be used for anything outside of the claim. About 3 days went by and i did not hear anything. I reached out to Triple A, who than informed me that someone had reached out to me already stating the claim had been denied, and closed due to the contractor not finding themselves at fault. I stated i never received a call , and how so, if the lines are recorded? And they told me that the pictures were not enough, because the driver stated he did not touch my car. Triple A service told me i should reach out to their contractor for further assistance. After calling Dependable Towing on my recorded line knowing I would get nowhere, the manager stated "I denied the claim because he said he did not touch it, it is possible that the part was lose and could have flown off while he was driving". I was instantly furious and thought both AAA and Dependable Towing were very unprofessional.