500px complaints 4
Keywords
website refund cancel atm card charged free download job work charger customer service learn mistake permission photos reason share annual pro membership automatic renewal policy cancellation expensive renewal rateNewest 500px reviews & complaints
Service
Renewal the service with alternative product with my consent. The original service is a combined package including photo posting and adobe cc usage. They change the words to make it adobe cc usage as promotion and not included in the renewed package.
Ugly, they purposely hiding the information regarding adobe cc usage is not included in the renew, and give out very confusing information.
When I found out it, I contacted them on day one to cancel the renew (due to product change), but was refused and not respond additionally.
Really bad experience, avoid!
Automatic renewal
I have a problem with 500px regarding their automatic renewal policy. I had an annual pro membership and they set it to automatically renew. I had decided that it was no longer worth keeping the membership, especially at their expensive renewal rate. When I got the notice that it was going to automatically renew, I attempted to follow their instructions to cancel the renewal. However, even though I was logged in to my account, it was showing that I only had a "basic" membership (free) and therefore would not give me the option to cancel the renewal. The only options I was given were to upgrade to a different membership. This occurred on saturday 9/12/20. Their support is only available on weekdays. Then my account was charged the full renewal fee on sunday morning, 9/13/20.
I contacted them immediately to report the problem and request a cancellation and refund. They replied on monday 9/14/20 and stated that everything was working on their end and since I failed to cancel before the renewal, I was not eligible for a refund.
I do not wish to have a pro membership anymore. I tried to cancel. Their system failed and now they have stated that they are keeping my money. This is extremely unethical.
The ticket number from when I contacted 500px support is #219549
Fraudulent charge!
I loved 500px website, it was a great place to share photos and learn from others. Everything was fine until they charger me for no reason and that was made without my permission. I contacted 500px customer service and they said that was a mistake and promised to refund me as soon as possible but they never did that! I contacted them several times and told them that I was still waiting and they replied that they were working on that. I will cancel my account and move to another place.
I have also had problems with 500px. I had an annual pro membership and they set it to automatically renew. I had decided that it was no longer worth keeping the membership, especially at their expensive renewal rate. When I got the notice that it was going to automatically renew, I attempted to follow their instructions to cancel the renewal. However, even though I was logged in to my account, it was showing that I only had a "Basic" membership (free) and therefore would not give me the option to cancel the renewal. The only options I was given were to upgrade to a different membership. This occurred on a Saturday. Their support is only available on weekdays. Then my account was charged the full renewal fee on Sunday morning.
I contacted them immediately to report the problem and request a cancellation and refund. They replied on Monday and stated that everything was working on their end and since I failed to cancel before the renewal, I was not eligible for a refund.
I do not wish to have a Pro membership anymore. I tried to cancel. Their system failed and now they have stated that they are keeping my money. This is extremely unethical.
If you have had problems with 500px wrongly charging you and not issuing a refund, please visit https://classactionsuit500px.com and join us in filing suit against them.
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- While 500px has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 4 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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They must be too stupid to get a real job and work.
I have never purchased something from this website 500px.com. Why does it say free download, when they charged my ATM card? They must be too stupid to get a real job and work.
Hey Vadik. I'm Alex from 500px. If you can email details of what happened to help@500px.com we can fix it.
Thanks!
Recent comments about 500px company
Fraudulent charge!
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