Menu
For Business Write a review File a complaint
500px Customer Service Phone, Email, Contacts

500px
Reviews and Complaints

500px.com

Learn how the rating is calculated

2.6 7 Reviews 4 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

500px Reviews 11

ComplaintsBoard
E
12:00 am EDT

500px Mixed Experiences on 500px.com

As a passionate photographer, I've had mixed experiences with 500px.com. While the platform offers a great way to showcase your work and receive feedback from the community, there are notable drawbacks. The customer service is lacking, with many users reporting issues with refunds, auto-renewals, and unresponsive support. Additionally, the platform's algorithm and scoring system seem biased, affecting the visibility of photographers' work. Despite these challenges, 500px.com can still be a valuable tool for sharing your photography and connecting with fellow enthusiasts. Proceed with caution and be aware of the potential pitfalls before fully committing to the platform.

Read full review of 500px
Hide full review
ComplaintsBoard
P
4:59 am EDT
Verified customer This review was posted by a verified customer. Learn more

500px Fabulous place

Love this site for its great photos. Just simple reviewing helps me to cheer, get aesthetic pleasure.

Read full review of 500px
Hide full review
ComplaintsBoard
I
4:39 am EDT
Verified customer This review was posted by a verified customer. Learn more

500px Fabulous place

Need some inspiration? Visit 500px. This site became for me an everyday place ti review. Tones of pleasure and ideas.

Read full review of 500px
Hide full review
  1. Pros
    1. High-quality image repository
    2. Robust community of photographers
    3. Advanced search and discovery tools
    4. Diverse revenue opportunities
    5. Strong focus on visual aesthetics
  1. Cons
    1. Limited Exposure for New Photographers
    2. High Competition from Established Users
    3. Royalty Rates Can Be Lower Than Competitors
    4. Platform Saturation Hinders Discovery
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

500px Amazing and inspiring

I like to browse this site even if don't work, just to relax and rise my mood. There are a lot of inspiring pics, which you will admire and receive aesthetic pleasure.

Read full review of 500px
Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

500px If you want to see amazing photography this is a great

If you want to see amazing photography this is a great place to start. I only found it recently so I'm still finding my way around but so far, I love it. Great images and it's possible to buy images if you like them. Worth checking out I think.

Read full review of 500px
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

500px It is a fabulous website

There are so many genies there, the pictures are so wonderful.
I think the one who can create such beautiful pictures must be a great one.
There's only one problem, pictures there could not free download.
I want use some of them as my desktop, but fail.

Read full review of 500px
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

500px It is a fabulous website

It is a fabulous website.
There are so many genies there, the pictures are so wonderful.
I think the one who can create such beautiful pictures must be a great one.
There's only one problem, pictures there could not free download.
I want use some of them as my desktop, but it could not. :(

Read full review of 500px
Hide full review

500px Complaints 4

ComplaintsBoard
G
5:45 pm EDT

500px Service

Renewal the service with alternative product with my consent. The original service is a combined package including photo posting and adobe cc usage. They change the words to make it adobe cc usage as promotion and not included in the renewed package.

Ugly, they purposely hiding the information regarding adobe cc usage is not included in the renew, and give out very confusing information.

When I found out it, I contacted them on day one to cancel the renew (due to product change), but was refused and not respond additionally.

Really bad experience, avoid!

Read full review of 500px
Hide full review
ComplaintsBoard
B
3:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

500px Automatic renewal

I have a problem with 500px regarding their automatic renewal policy. I had an annual pro membership and they set it to automatically renew. I had decided that it was no longer worth keeping the membership, especially at their expensive renewal rate. When I got the notice that it was going to automatically renew, I attempted to follow their instructions to cancel the renewal. However, even though I was logged in to my account, it was showing that I only had a "basic" membership (free) and therefore would not give me the option to cancel the renewal. The only options I was given were to upgrade to a different membership. This occurred on saturday 9/12/20. Their support is only available on weekdays. Then my account was charged the full renewal fee on sunday morning, 9/13/20.
I contacted them immediately to report the problem and request a cancellation and refund. They replied on monday 9/14/20 and stated that everything was working on their end and since I failed to cancel before the renewal, I was not eligible for a refund.
I do not wish to have a pro membership anymore. I tried to cancel. Their system failed and now they have stated that they are keeping my money. This is extremely unethical.
The ticket number from when I contacted 500px support is #219549

Read full review of 500px
Hide full review
ComplaintsBoard
T
1:20 am EST

500px Fraudulent charge!

I loved 500px website, it was a great place to share photos and learn from others. Everything was fine until they charger me for no reason and that was made without my permission. I contacted 500px customer service and they said that was a mistake and promised to refund me as soon as possible but they never did that! I contacted them several times and told them that I was still waiting and they replied that they were working on that. I will cancel my account and move to another place.

Read full review of 500px and 1 comment
Hide full review
1 comment
Add a comment
B
B
Boycott 500px
US
Send a message
Sep 16, 2020 3:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have also had problems with 500px. I had an annual pro membership and they set it to automatically renew. I had decided that it was no longer worth keeping the membership, especially at their expensive renewal rate. When I got the notice that it was going to automatically renew, I attempted to follow their instructions to cancel the renewal. However, even though I was logged in to my account, it was showing that I only had a "Basic" membership (free) and therefore would not give me the option to cancel the renewal. The only options I was given were to upgrade to a different membership. This occurred on a Saturday. Their support is only available on weekdays. Then my account was charged the full renewal fee on Sunday morning.
I contacted them immediately to report the problem and request a cancellation and refund. They replied on Monday and stated that everything was working on their end and since I failed to cancel before the renewal, I was not eligible for a refund.
I do not wish to have a Pro membership anymore. I tried to cancel. Their system failed and now they have stated that they are keeping my money. This is extremely unethical.
If you have had problems with 500px wrongly charging you and not issuing a refund, please visit https://classactionsuit500px.com and join us in filing suit against them.

Is 500px Legit?

500px earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds 500px to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, 500px is known for their high standards and safety. If you're thinking about dealing with 500px, it's wise to check how they handle complaints.

We found clear and detailed contact information for 500px. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

500px has received 6 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

500px.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

500px.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up 500px and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to 500px. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
V
5:09 pm EDT

500px They must be too stupid to get a real job and work.

I have never purchased something from this website 500px.com. Why does it say free download, when they charged my ATM card? They must be too stupid to get a real job and work.

Read full review of 500px and 1 comment
Hide full review
1 comment
Add a comment
A
A
alex500px
CA
Send a message
Nov 06, 2013 7:25 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hey Vadik. I'm Alex from 500px. If you can email details of what happened to help@500px.com we can fix it.

Thanks!

About 500px

Screenshot 500px
500px.com is a global online platform for photographers to showcase their work. It offers a space for users to upload high-resolution images, network with other photographers, and gain exposure. The site also provides tools for licensing photos and features a marketplace for buying and selling photography-related products and services.
How to file a complaint about 500px?

**Guide on How to File a Complaint or Review about 500px on ComplaintsBoard.com:**

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button at the top right corner of the ComplaintsBoard.com website.

3. Writing the Title:
- Summarize the main issue with 500px in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with 500px.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Specify the desired outcome in the 'Desired Outcome' field.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint or review about 500px on ComplaintsBoard.com.

Overview of 500px complaint handling

500px reviews first appeared on Complaints Board on Jul 30, 2013. The latest review Mixed Experiences on 500px.com was posted on Mar 28, 2024. 500px has an average consumer rating of 1 stars from 11 reviews. 500px has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.4
138 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. 500px Contacts

  2. 500px phone numbers
    +1 (855) 561-4584
    +1 (855) 561-4584
    Click up if you have successfully reached 500px by calling +1 (855) 561-4584 phone number 0 0 users reported that they have successfully reached 500px by calling +1 (855) 561-4584 phone number Click down if you have unsuccessfully reached 500px by calling +1 (855) 561-4584 phone number 0 0 users reported that they have UNsuccessfully reached 500px by calling +1 (855) 561-4584 phone number
  3. 500px emails
  4. 500px address
    20 Duncan Street, Suite 100, Toronto, Ontario, M5H3G8, Canada
  5. 500px social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
  7. View all 500px contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.