24HourWristbands.com

BUYER BEWARE ... HIDDEN FEES, DOUBLE THE EXPECTED LEAD TIME, NO ONE WILL ANSWER YOUR CALL TO CUSTOMER SERVICE. JUST GOOGLE THEIR NAME AND DO NOT USE THEM!

Do not order from this company. You will regret it. There's no maybe about it, you absolutely will regret it. The 5 star rating you see is from a third party advertiser and you are asked to take the survey before you even place an order (Gives you $5 off your order)
I do promotions for events and typically have no issue whatsoever obtaining my event merchandise. I create my orders online, typically 2 to 3 weeks in advance and ensure rush production / shipping so it is ensured to arrive on time. This time around i made the mistake of running a little behind and saw the quick turnover promised by this company. I quickly learned that the term 'rush' is just a ploy to charge you a higher rate with 24hourwristbands.com. Yes, they will only take 24 hours to produce your item, however, what they don't tell you is that numerous holds are going to be placed on your order at every turn and they're going to miraculously lose the artwork files you send to them before production so they will have to conveniently delay your production time. I received a call not ten minutes after placing my order informing me that my. Jpg file was lost when submitting my order. At first i was like, "no biggie, i mean things like this happen". I submitted the original. Psd file (Which is what they requested) and received back a 'support ticket closed' email. All is good right? Wrong. First off, my 24 hour production wristbands get put on a day long hold due to a lack of inventory (Though i was able to order them on their site) , then a lack of inventory based on a new color and now i'm looking at going into my "24 hour production time" 2 days after placing my original order. But wait, there's more! When i called in to confirm all was well, i discovered they "never received" my. Psd file (Even though the ticket had been closed as 'document received') . So my three day shirt production is turning into 6 days and my selected shipping method is going to more than likely put me past my required date. In other words, this merchandise is more than likely a $1000 shipment of junk. Every "customer service" representative has been rude and more concerned with ending the call than helping me. At least three of the countless phone calls have ended with an "ok" and hanging up. No "thank you for choosing 24 hour wristband", not even a "thank you, goodbye", just "ok" then call termination. This company is completely unprofessional and completely empathetic about the needs of its customers, well, ex customers now. I'm currently waiting (Going on two hours) to receive a call back from customer service to make sure their production team even received my new. Psd file that i sent to one of the "customer service reps". This is quite possibly the worst company in existence, most definitely the worst company i've ever had the misfortune of working with. Overall i've spent at least 2 hours on the phone (Either on hold or speaking with a representative) since placing my order two days ago, i even had to create a special email folder for the ridiculous amounts of "hold" and "status updates" i've received from this company. If you need any kind of merchandise, do yourself a favor and use someone, anyone, else. Terrible, absolutely terrible company, that's all i have to say these people.

Update: received yet another hold on my account stating the design i submitted was 'full color' and in order to proceed they required roughly another $100 and consequently due to the holds, if i wanted my order on time i would have to pay for faster shipping (Roughly another $100) . I know you're probably thinking the full color thing is understandable and my fault, and i would too, had i not decided it was in my best interest to cancel my order and take the design elsewhere. According to the new company i am working with (Who is on schedule 100% to have my order completed tomorrow, imagine that a legitimate 5 day turn around!) i was being scammed because it is, in fact, only two color and thus i was charged for two colors with no issue. Also, i'll add that sitting here 6 days later with no posted refund. A message has been sent to their 'customer service' department, awaiting reply.

I purchased silicone wristbands from 24hourwristbands. Product is very inferior to any silicone wristbands I have ever seen. The debossed type is small and hardly debossed at all, just poor quality.

DO NOT ORDER FROM THIS COMPANY. YOU WILL REGRET IT. THERE'S NO MAYBE ABOUT IT, YOU ABSOLUTELY WILL REGRET IT. THE 5 STAR RATING YOU SEE IS FROM A THIRD PARTY ADVERTISER AND YOU ARE ASKED TO TAKE THE SURVEY BEFORE YOU EVEN PLACE AN ORDER (GIVES YOU $5 OFF YOUR ORDER)
I do promotions for events and typically have no issue whatsoever obtaining my event merchandise. I create my orders online, typically 2 to 3 weeks in advance and ensure rush production/shipping so it is ensured to arrive on time. This time around I made the mistake of running a little behind and saw the quick turnover promised by this company. I quickly learned that the term 'RUSH' is just a ploy to charge you a higher rate with 24hourwristbands.com. Yes, they will only take 24 hours to produce your item, however, what they don't tell you is that numerous holds are going to be placed on your order at every turn and they're going to miraculously lose the artwork files you send to them before production so they will have to conveniently delay your production time. I received a call not ten minutes after placing my order informing me that my .jpg file was lost when submitting my order. At first I was like, "No biggie, I mean things like this happen". I submitted the original .psd file (which is what they requested) and received back a 'support ticket closed' email. All is good right? WRONG. First off, my 24 hour production wristbands get put on a day long hold due to a lack of inventory (though I was able to order them on their site), then a lack of inventory based on a new color and now I'm looking at going into my "24 hour production time" 2 days after placing my original order. But wait, there's more! When I called in to confirm all was well, I discovered they "never received" my .psd file (even though the ticket had been closed as 'document received'). So my three day shirt production is turning into 6 days and my selected shipping method is going to more than likely put me past my required date. In other words, this merchandise is more than likely a $1000 shipment of junk. Every "customer service" representative has been rude and more concerned with ending the call than helping me. At least three of the countless phone calls have ended with an "Ok" and hanging up. No "Thank you for choosing 24 hour wristband", not even a "thank you, goodbye", just "Ok" then call termination. This company is completely unprofessional and completely empathetic about the needs of its customers, well, ex customers now. I'm currently waiting (going on two hours) to receive a call back from customer service to make sure their production team even received my new .psd file that I sent to one of the "customer service reps". This is quite possibly the worst company in existence, most definitely the worst company I've ever had the misfortune of working with. Overall I've spent at least 2 hours on the phone (either on hold or speaking with a representative) since placing my order two days ago, I even had to create a special email folder for the ridiculous amounts of "hold" and "status updates" I've received from this company. If you need any kind of merchandise, do yourself a favor and use someone, anyone, else. Terrible, absolutely terrible company, that's all I have to say these people.

Update: Received yet ANOTHER hold on my account stating the design I submitted was 'Full Color' and in order to proceed they required roughly another $100 and consequently due to the holds, if I wanted my order on time I would have to pay for faster shipping (roughly another $100). I know you're probably thinking the full color thing is understandable and my fault, and I would too, had I not decided it was in my best interest to cancel my order and take the design elsewhere. According to the new company I am working with (who is on schedule 100% to have my order completed tomorrow, imagine that a legitimate 5 day turn around!) I was being scammed because it is, in fact, only two color and thus I was charged for two colors with no issue. Also, I'll add that sitting here 6 days later with no posted refund. A message has been sent to their 'customer service' department, awaiting reply.

My name is Julian and I am the P.R. Coordinator for Imprint.com. I was recently appointed and I am looking into cases such as yours. I do apologize for the experience you had with us. I want you to know that we value you and your business. You didn't have to choose us. I would love the chance to make it up you. If there is anything that I can do to repair the relationship that was damaged, please do not hesitate to email me. Or you can send me your phone number and I will call you personally.

Julian Hernandez
P.R. & Marketing Coordinator
Imprint.com
Julian@imprint.com

Customer service was horrible! No one answers the phone..I did not get the color I wanted either.

Imprint.com was a huge mistake...horrible customer service. I received a product that was not even the color I ordered and they refused to help make it right. I had to call for days, email with no responses, long waits on hold only to be disconnected. My only choice was to dispute the charges with my credit card company. They need to be shut down, I don't understand how you can go against your printed terms and continue in business. I have read so many complaints exactly like mine, someone needs to stop them.

still Waiting and Waiting and Waiting on my order, calling is a waste of time, certainly, count down to a disconnect!
Ironic that the banner ad above this comment is for "Imprints.com"!
wow
Please DON"T click on it! Save your money, and the heartache!

Ordered 2, 200 wristbands for a charity event 24 days in advance - charged my credit card immediately. Got the immediate order confirmation saying my order received. I chose the "6 day production" option and 4 day shipping. I started to get worried on 2/24 and called their support line. They told me they couldn't address production issues and I'd have to call their customer service, this is after I waited for 15 minutes on hold to again go on hold for another 10 minutes. The gentlemen I spoke to was difficult to understand and told me it was the middle of the night in China where they're produced - he'd order a trouble ticket and they'd get back to me in 48 hours! No response, I called them back went through the same routine, wound up talking to a woman named Page who told me since I ordered 2200 the 6 day production time was null and void - read the small print in the terms of my agreement with them, etc. They have a US facility, they could've made this right instead - I have no wristbands for a Pediatric Cancer Charity! Thanks 24 hour wristbands - you guys are really great. On top of it all they're rude, detached and completely lacking in customer care.

Not minty enough fix

Best wishes rachael

We purchased 2000 wristbands in a varied of colors with black ink and our agency's logo about a week ago. We received a proof, but the proof was on a light color so we confirmed the proof and placed our order. We had a major state event and when we received the royal blue and navy bands can not be read because the ink was black. No one showed a sample or thought that this would not be acceptable. 500 of our 2000 order is not usable. We have complained and we have yet to receive a phone call from anyone. We called customer service and they keep telling us that it is the sales department and some will review the ticket and call us. Also, they stated that we basically were out of luck because we approved the proof. Again, the proof was not in all of the colors we selected and it was on the color pink so of course it looked fine. We would at the least like some customer service and get a refund for the 500 bands that can not be used! We will never order again from this company and we plan on having thousands of order over the next few months!

This company advertised and assured me of 100 extra wristbands I ordered for marketing purposes. The website had you click on a tshirt offer for 9.95 as the promotion. I didn't want the promotional tshirt so did not click. Because I didn't get the tshirt, ...they say we cannot get the 100 wristbands...now. It was impossible to see that little trick when ordering. I called customer service and they hung up on me. I wrote customer service and they simply closed the ticket. This was a scam.

Tazwar Nayeem Murshed Said...

Hello Walter, The imprint color that you have chosen for the bands is Metallic Gold. This is such a color that whatever is being imprinted upon, it eventually fades away. If you even order from other companies, it will have an exact same result.We are sorry but there is not much we can do at the moment. The most we can offer you is 5% refund as a token of courtesy. Regards, Tazwar

Update Ticket

Comment... By eventually fading away you mean in a week! Can you point me to where you warn the customer that this color will fade and turn you wristbands to blanks in a matter of days. This is your policy and how you stand behind your work. Your token is well short of my expectation. I would expect a full credit and your expertise on what solution is available.
Very disappointed in this outcome.,
WH

Ordered 3 weeks ago. for 700 Glow in the dark wristbands for my company's launch party. 3 days ago (which was a week and a half late) I received plain white ones with my companies logo on them instead. I called and they opened up a ticket for my claim. They told me there was nothing they could do for me. Basically told me to kick rocks with no shoes on. So I told them, No, I want a refund. They then proceeded to tell me that all they could do was an $8 difference refund from plain white to glow in the dark. I told them Noooo, i want what I ordered or a full refund. then proceeded to ask me if I wanted a 50% refund. I once again said, Nooooo, I want what I fricken ordered, or I want a full refund. Why should the customer take the hit of your mess up?

Then they proceeded to ask me, "Would you like a full refund?"

No. I wouldn't. That's not what I've said twice, and that's not why I'm here. I don't get this company. Never using them again.
I have a 15, 000 wrist band order coming up soon too. And they will definitely not see a dime of it. So unprofessional. So fake.

I see this company has not gotten any better. I placed my order online, received a total and placed the order. They added another $88.19 on my order for tax/custom/handling/insurance. What a rip off. I called and was told the same thing as a lot of the other complaints on the page. Was told I had to call customer service. Called them, had to leave a voice mail. Called 30 minutes later, no one answered during normal business hour. As luck would have it they actually called me because the color lanyard was out of stock. I canceled the order at that point. Very RUDE customer service lady. Will never order from them again. If they were close by I would take a drive there and confront in person.

I have also been scammed by company. They ordered 100 wristbands I was supposed to get their promotion of 100 additional wristbands. Themain reason i ordered from them. And also because they said Printed in USA ( which is probably a lie also). I ordered them for my niece who is battling leukemia to show support. NOBODY at 24hourwristbands will talk to me- they put you on hold. I have tried filing a report via their website- with no response i waited a week and contacted them again- This time I and an operator who entered a form where i was able to go in and enter my issue. I was told it was shipped... they then close out the order. This is their customer service- or lack of it! SO THEY SCREWED ME OUT OF 100 WRISTBANDS>. I wish i saw their reviews before ordering from them. I entered an online review and got a quick response that they are "all about customer service and that they never get complaints" BULL! They also said that i could return bands...Oh yeah I am going to go to all of my nieces friends and ask for them back... DO NOT ORDER FROM THIS COMPANY! other issues is that printing wears off in days...Shoddy products! Dont waste your time!

Horrible company, will take your money and give you what they feel is your order. Worst experience, it should be a disgrace they are based in Texas.

I was running a Swim For The Cure fundraiser in October 2013 at my daughters school. I decide to order and donate wristbands to the girls swim team. The first order came and it was wrong, second order came it was wrong. I was running out of companies to see if I could get wristbands at the last minute when a wonderful man named Chris answered the phone at a company called Suddora. He said he just happened to come to work early that morning and the company wasn't even opened yet. I told he how 24 hour wristbands screwed me. Not only did I get the right wristbands I ordered there were 50 extras, 13 hope wristbands for the survivors and a water bottle. Thanks to the nice man at Suddora the fundraiser was a success and the 13 girls on the swim team raised $886 and decided to make it an annual event. You can bet I will be ordering my wristbands for Suddora in the future and you should to... Its is March 4, 2014 and I have still not receive a refund from 24 hour wristband they owe me $498 ... BEWARE...

I was not satisfied with 24 hours product nor the customer service. I've since used a company www.Skoolbandz.com. They are very professional and courteous Skoolbandz is also licensed to produce bands with logos for high schools throughout the country. Try them you won't be disappointed.