I had my mobile financed through chase mortgage in 2000; was told by 21st mortgage out of knoxville, tn back in 2005 that chase sold out my mortgage to their company and thus has started my nightmare with this company. Never have I felt so threatened and helpless dealing with a company. All the complaints I have read are so true! I thought me and my family were the only ones being targeted by this company. We have experienced calls at all hours, calls during national holidays, threatening phone calls, and degrading phone calls. I am like many of the complaining parties; I have tried so hard to work with this company; I have fallen behind; been able to catch up. As of this month, I am one month behind. I too, have at one point asked to have an extension of the one month but was told that it would be illegle to do a refinance due to the location of my home (Tribal lands). I have consulted with legal advisors and was told that is not so. This company will not listen to reason; you can talk yourself blue in the face, explaining your situation only to have them laugh in your face, call you a lier, and snicker on the phone. Everything, everything, that customers of 21st mortgage have complained about is true, true. I have been so many account managers I have lost count. Everytime I get use to working with one person, I am switched and when asked why my account managers keep changing, I am told that I am refusing to work with them! Like I read in one complaint, why can't one account manager be responsible for just taking your payment, but no, after you make your payment, the person puts you through to a manager, only to be chewed out, ridiculed, and left to feel even worst than ever. I have only scratched the surface, I have not even gotten into complaining about the countless repairs/faults with my fleetwood mobile home. I too do not feel up to answering calls from the company because I am constantly being harrassed and threatened that they will repo our home. Is there someone out there that can rescue us from this nightmare by putting this company out of business. Isn't this enough testimony from us innocent homeowners! Please help!
The complaint has been investigated and resolved to the customer’s satisfaction.