2-10 Home Buyers Warranty [HBW] review: Agreement contract

I purchased the agreement on 4/19/2020 and they had a 30 day wait so the effective date was 5/19/2020. Unfortunately I had to request a service claim on 5/31/2020 for my ac not blowing cold air, where they eventually denied it after a contractor came to diagnose saying that there was a job done related to the mentioned claim. They should understand that we moved in two years ago to a house that's not brand new and according to their q&a facts (see attached copy) that it doesn't matter how old is the home as long as the equipment/appliance is working, I can attest that the ac unit has been working fine since we moved in; according to 2-10 the contractor said that there might be a job done prior, we wont know that history since as mentioned it's not a new home. Talking about inspection, also in their q&a facts (see copy attached) they do not require inspection and still they denied our claim. I have been a customer for so long since our other home in 2006 and they can see my claims history that I only filed claims once or twice when it was really necessary.

They advertised that having a warranty gives us peace of mind but that's not true, all we have is worry and frustrations. To top it all it's so hard to contact them, you have to have a lot of patience and time to be able to wait and get a hold of someone.

There's not even an option to cancel our agreement online and I want to get out of the contract.

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