The complaint has been investigated and
resolved to the customer's satisfaction
ZInstall HDDRefusal of Refund


I purchased ZInstall HDD for $49, but it did not work, it did not transfer any of my applications. I contacted ZInstall who told me I had purchased the wrong product, because apparently one of my drives is a solid state drive (SDD). They said I should have purchased the Zinstall Computer Rescue Kit, which is $169. But I am not rescuing a broken hard drive that it states as the product's purpose is on their website, so I feel the product is misnamed and having to pay more that 3 times the price is a bait-and-switch tactic in my opinion. So I asked ZInstall for a refund based on their advertised 100% guarantee, but they gave me the runaround and have not answered my refund request which I have made 4 times.


  • Lu
    Lupin100 Aug 31, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I fell into exactly the same trap!
    For a start, I had lots of trouble getting the old and new computers to connect with each other via Ethernet cable, and also in disabling all the antivirus/firewall programs, only then to find that Zinstall WinWin doesn't work if your new computer has Windows pre-installed on a Solid State Drive. A pretty poor show since it's very common these days for manufacturers to put Windows on a separate small SSD in order to give fast boot-up times. Eventually I've been given the option to upgrade (at additional price) to Zinstall Rescue Kit which will supposedly handle SSDs and HDDs in one system.
    I shall probably just bite the bullet and purchase the upgrade, since the original WinWin purchase would be completely wasted otherwise. I must say that I feel rather cheated by the whole experience, as these programs are very expensive and are only "single-use".
    Zinstall should put a clear indication on their website that their WinWin application is not suitable for systems with SSDs.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions



    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.