The complaint has been investigated and
resolved to the customer's satisfactionResolved ZInstall HDD — Refusal of Refund
resolved to the customer's satisfaction
I purchased ZInstall HDD for $49, but it did not work, it did not transfer any of my applications. I contacted ZInstall who told me I had purchased the wrong product, because apparently one of my drives is a solid state drive (SDD). They said I should have purchased the Zinstall Computer Rescue Kit, which is $169. But I am not rescuing a broken hard drive that it states as the product's purpose is on their website, so I feel the product is misnamed and having to pay more that 3 times the price is a bait-and-switch tactic in my opinion. So I asked ZInstall for a refund based on their advertised 100% guarantee, but they gave me the runaround and have not answered my refund request which I have made 4 times.