The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Zecco & Penson Financialunauthorized ach withdrawal

L Review updated:

Zecco is a stock broker company that uses Penson Financial to conduct its financial transaction including ACH deposits and withdrawals to/from other banks.

It withdrew two amounts from my account at Citibank and has refused to refund the unauthorized charges.

People beware!

Responses

  • He
    Heather Buffett Sep 17, 2019

    My Ecco shoes are about 2years old and recently the sole cracked open and this black crumbly filling is coming out. I no longer have original receipt. Does Ecco stand behind their product? I've presently have other Ecco footwear ( different sole) that are wearing well. Thank you,
    Heather Buffett
    [email protected]

    Comments

    0 Votes
  • Pk
    [email protected] Aug 27, 2019

    I love these sandals and had not worn them much. Considered them my "good"sandals. Went to put on and the soles came apart in my hands. Have attached a photo to show that the shoes have not been worn much and great in condition except for the sole. The shoes fit and were comfortable so tossed receipt after a couple months.

    Like a repair 4 them

    Comments

    0 Votes
  • Ed
    Eddie Cheng Jul 27, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I bought a pair of Ecco golf shoes from USA and played less than 20 games in Taiwan.
    Few months ago, I found the base of the spikes were separated from the shoes base. (Both left and right feet)
    I am expecting someone can help to resolve this issue as I think Ecco produce one of the best shoes in the world.

    Comments

    0 Votes
  • Ma
    Martin Mandel Jun 01, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I love all my echo shoes
    I put this pair on this am and off to work
    One of my employees commented on the backs of my shoes- I looked down and removed the right shoe and behold the sole had disintegrated- then I looked at the other shoe and same problem
    Wanted to bring this issue to your attention
    Thanks
    Marty Mandel
    513.508.3000

    Comments
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    0 Votes
  • Ma
    Martin Mandel Jun 01, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I love all my echo shoes
    I put this pair on this am and off to work
    One of my employees commented on the backs of my shoes- I looked down and removed the right shoe and behold the sole had disintegrated- then I looked at the other shoe and same problem
    Wanted to bring this issue to your attention
    Thanks
    Marty Mandel
    513.508.3000

    0 Votes
  • Ge
    georges Chris May 01, 2019
    This comment was posted by
    a verified customer
    Verified customer

    ECCO shoes continues, as evidenced by its failure to respond decisively to all the complaints about deteriorating soles, to act in a non-professional and contemptuous manner toward its customers. Shame on the incompetent new management!

    0 Votes
  • P2
    p2p Apr 16, 2019

    My Ecco boots soles have disentergrated. I cannot believe this...but I have just go
    ogled this and found I am not alone. What do I need to do next?

    0 Votes
  • Mi
    MiguelCosta Jan 06, 2019

    I bought some shoes at www.eccoblackfriday.com last November 15.

    So far I have not received my order.

    I tried to contact the support on the SITE and did not respond.

    I sent email to ECCO Finland and also did not respond

    Is a fraud with the image of ECCO Shoes.

    0 Votes
  • Ja
    Janice Hipwell Dec 12, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I have bought Ecco golf shoes, but this pair...today, while I was golfing, both soles literally fell apart as I was walking on the green. It was funny, my fellow players were picking up pieces of the sole as I was walking. The shoe, itself, was fine...I just New soles to be replaced.
    I will include a picture of the shoes
    Thank you
    Janice Hipwell

    Comments
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  • Ta
    TatianaK Dec 12, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Good afternoon,
    We were gifted a pair of very cute toddler shoes. We kept them until they became fit. At this point a few months later the sole is just falling apart, crumbles and disintegrates. We have never seen anything like this even with inexpensive shoes. We did not purchase them, how do I go about submitting a claim? Thanks, T

    Comments

    0 Votes
  • Ju
    [email protected] Dec 12, 2018
    This comment was posted by
    a verified customer
    Verified customer

    i also ordered from this shop worth almost 70 euro.now i can no longer trace this site as well as my order.and i can not even send an email regarding the purchased i madel.

    0 Votes
  • Wa
    Walter Faustini Oct 22, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Hello attached find photos of the conditions of my shoes after little more than one year of usage! Must say they are very comfortable, but they don't last enough for the cost! A real pity

    Comments
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    0 Votes
  • Je
    Jean Ihle Sep 18, 2018

    Hi, I have been a loyal consumer of Ecco shoes for more than 8 years and never had a problem until just now! The sole crumbled in two places!These are not old shoes! Please help! I am hoping you stand behind your products and can fix or replace them. Thank you.

    Comments

    0 Votes
  • Ec
    [email protected] Oct 02, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @Jean Ihle Jean, You can go to our website at eccousa.com to submit a claim. For sole issues, the warranty goes beyond the 1 year. At the bottom of the home page, you will see Warranty under Services. Click on this to submit a claim and receive a prepaid return label so you can send in to us. Nancy ECCO Customer Service

    0 Votes
  • Do
    Dona Breaux Sep 18, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Have a pair of shoes #[protected] size 37 have kept them for good wear and they literary fell apart leaving pieces of my shoe where ever I walked.Hopeing to hear from you.

    0 Votes
  • Ec
    [email protected] Oct 02, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @Dona Breaux Dona, You can go to our website at eccousa.com to submit a claim. For sole issues, the warranty goes beyond the 1 year. At the bottom of the home page, you will see Warranty under Services. Click on this to submit a claim and receive a prepaid return label so you can send in to us. Nancy ECCO Customer Service

    0 Votes
  • De
    dee nicol Sep 18, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Fettuccelle no.6

    Marked: Exp: 07 09 20

    This pasta took half an hour to boil till al dente.
    It should have become al dente in 10 minutes.

    I have a dozen packs of Ecco pasta and I would like to return them as they may well be the same, i.e. stale. They were bought in a shop in Portobello Road.

    0 Votes
  • De
    DeviReddi Sep 01, 2018

    I got the brown leather strap on shoes from Dillards. Might have worn less than 10 times. This morning when I wore them, they looked fine. After I reached to work, I felt them weird, when I examined one is disintegrating and falling apart.

    0 Votes
  • Ec
    [email protected] Oct 02, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @DeviReddi Devi You can go to our website at eccousa.com to submit a claim. For sole issues, the warranty goes beyond the 1 year. At the bottom of the home page, you will see Warranty under Services. Click on this to submit a claim and receive a prepaid return label so you can send in to us. Nancy ECCO Customer Service

    0 Votes
  • Wa
    Wageeh mahfouz Sep 01, 2018
    This comment was posted by
    a verified customer
    Verified customer

    As seen in photos below. After purchasing &usage for 6 months only.

    Comments
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  • Gi
    Gideon1 Sep 01, 2018

    The blue shoes I bought in Japan in July. [protected] 51403 are discoloring very differently. The one shoe is still all the same colour while the other shoe is MUCH lighter on the sides with the original colour on top

    0 Votes
  • As
    Ashish Ahuja Aug 21, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Hello,

    I use Ecco shoes all the time But this was strange after spending almost $150 for shoes and leaving shoes for 6 months in closet this happen to my shoes. I hope Ecco Stand behind there product .

    I am situated in FLorida Plant City

    Comments
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    0 Votes
  • Ec
    [email protected] Oct 02, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @Ashish Ahuja Ashish You can go to our website at eccousa.com to submit a claim. For sole issues, the warranty goes beyond the 1 year. At the bottom of the home page, you will see Warranty under Services. Click on this to submit a claim and receive a prepaid return label so you can send in to us. Nancy ECCO Customer Service

    0 Votes
  • Br
    Bryan Kavc Aug 21, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Was a work today and my ECCO dress shoes are literally falling apart as I walk around at work.

    Beyond embarrassing as I have left a trail around the office. These were not cheap shoes by any means, pieces of the sole are just flaking off as I walk or sit at my desk.

    0 Votes
  • Pa
    Pat Mcdonagh Aug 21, 2018
    This comment was posted by
    a verified customer
    Verified customer

    bought 2 pairs that have both failed with the soles splitting
    I have taken one pair back to the golf pro at Hadley Wood GC
    the other pair I bought through Amazon on line
    Contacting ECCO customer service they are basically not interested and have a seriously poor attitude considering they sell a premium product

    Alison McDonagh

    Comments
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    0 Votes
  • Ro
    Rob Reed Aug 16, 2018
    This comment was posted by
    a verified customer
    Verified customer

    The heals on my Ecco dress shoe fell apart and ripped off from the shoe on both shoes. The shoes have hardly been worn.

    Comments

    0 Votes
  • Ec
    [email protected] Oct 02, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @Rob Reed Rob You can go to our website at eccousa.com to submit a claim. For sole issues, the warranty goes beyond the 1 year. At the bottom of the home page, you will see Warranty under Services. Click on this to submit a claim and receive a prepaid return label so you can send in to us. Nancy ECCO Customer Service

    0 Votes
  • St
    Stephen Newton Aug 15, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Sole on shoe peeled off after around 12 uses ... I have had a number of ECCo shoes but can't find any info to return and will not buy any others

    0 Votes
  • Ec
    [email protected] Oct 02, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @Stephen Newton Stephen You can go to our website at eccousa.com to submit a claim. For sole issues, the warranty goes beyond the 1 year. At the bottom of the home page, you will see Warranty under Services. Click on this to submit a claim and receive a prepaid return label so you can send in to us. Nancy ECCO Customer Service

    0 Votes
  • Sa
    Sandra Murphy D Aug 14, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Both pair of shoes have barely been worn. The soles are disintegrated. From the reviews I see this is a problem.

    0 Votes
  • Ec
    [email protected] Oct 02, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @Sandra Murphy D Sandra You can go to our website at eccousa.com to submit a claim. For sole issues, the warranty goes beyond the 1 year. At the bottom of the home page, you will see Warranty under Services. Click on this to submit a claim and receive a prepaid return label so you can send in to us. Nancy ECCO Customer Service

    0 Votes
  • Of
    Offside 1234 Mar 03, 2010

    I also had some problems with Zecco. I had enough cash, however the site kept showing a negative buying power.

    0 Votes
  • Ro
    Robert7 Oct 12, 2009

    I also have a charge from them of $78.34 that I know nothing of. It come on my bank statement like
    ACH Withdrawal ATT Payment FirstName LastName*****4001EVR1F
    I will be calling my bank to dispute the charge.

    0 Votes
  • De
    Deb Dec 19, 2008

    Zecco options agreement says :

    It is your responsibility to close these positions before the end of trading on Friday, December 19th(at 4:00 PM EST), or have sufficient buying power to meet margin calls for any resulting stock positions. If you are not able to meet these calls, please close your open positions prior to expiration.

    This means that If I have in-the-money options, I get till end of trading on the Options expiry day to close my positions. However they forcibly sold some in-the-money options I had 1.5 hour before end of Trading, without providing any kind of notification. Customer service first claimed that they didn't do this trade, it was done from my end.. and after I gave them proof, they accepted, cited reason that If I keep it beyond OE, my account will not have money to exercise options ( I still had 1.5 hour to close the positions myself).

    The option was $0.30 in the money, while they sold them as a market order for $0.20.

    This results in 50% loss over what I would have got provided the forced market order was not done.

    Anyone suggest what options I may have? The loss is very little, but I feel that they did behave irresponsibly.

    0 Votes
  • Jo
    john Apr 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    If you are a consumer customer, and did not authorize an electronic transaction, you can, potentially, obtain statutory minimum damages or, if larger, triple damages + attorney fees and costs, under the Federal Electronic Transfers Act, if the bank or financial institution refuses to refund your money. You must be able to prove that the electronic transaction was not authorized.

    0 Votes

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