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Yuppsubscriptions; charging without permission

1
S Aug 17, 2018 Review updated:

My kid was operating the remote and when I noticed what she did, all I could see on the TV is ' Your payment was successful' .
Then I went to see which credit card has been charged, I could not find that information anywhere. The only time I could remember using a credit card is when I renewed a subscription last year. I want to see where I agreed to use that card for the purchases I do on Yupp

  • Updated by SujaiR · Aug 20, 2018

    My kid was operating the remote and when I noticed what she did, all I could see on the TV is ' Your payment was successful' .
    Then I went to see which credit card has been charged, I could not find that information anywhere on my account. The only time I could remember using a credit card is when I renewed a subscription last year. I want to see where I authorized YuppTV to use that card for the all subsequent purchases I do. Video on demand movies/shows are easy to subscribe with couple of clicks that can be done even by accident. Yupp has to do a better job in taking consent from customers before charging the card.

    I still do not know which card has been charged and do you have proper consent from me to use the card on your file….Customer care people hung up on me twice before providing me an answer……..highly frustrated customer

    subscriptions; charging without permission

Responses

  •   Aug 23, 2018

    Hi Sujai, We deeply regret for the inconvenience caused. Please share your registered email id. We will help you out.

    0 Votes
  • S
      Aug 23, 2018

    @Yupptv [protected]@gmail.com

    0 Votes
  •   Aug 27, 2018

    Thanks for sharing the details. We have disabled the auto charge on your account. Going forward you will not be charged for anything till the package expires.

    0 Votes

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