The complaint has been investigated and
resolved to the customer's satisfactionResolved YourMailingListProvider.com — Bad service
resolved to the customer's satisfaction
This company is a rip off. I submitted a newsletter to them for publishing and paid for the service. When I clicked 'send' a message returned stating that it will be reviewed by staff member. It remained in waiting status for 3 days and then I tried contacting them first via their form and then by email. I waited a week and got no reply. I tried calling them by phone and got an automated message. A week went by without any replies from them and so I sent a message requesting refund and the next day my account was suspended claiming that I violated their policy and have not refunded me.
Their policy says that my account will be terminated if violated yet it still is active, just cannot send mails. I sent them details on how my list was legitimately acquired yet they never responded or re-activated my account. In March of this year ('08) I referred them to a friend who paid them $60 and his message was never sent and he never got replies nor refund.
I had used their service before and it seemed ok without the above troubles but was somewhat disappointed with the results. I sent a newsletter to 600 people and about 70% returned as 'bounce' even though I knew for a fact that they were active email accounts as I seeded the list with 2 of my own and also knew most of the people I was sending to. Then the 30 that 'succeded' mostly went to junk which did not happen before when I used my local mailing program or now that I use ConstantContact.com. I figured it was a little glitch in their system and it would be ok the next time so I used it again because it is cheaper than others - which now confirms that if 'it's too good to be true it usually is'.
Many weeks have gone by and I still have not been refunded, replied or my newsletter sent. So unless you live in their city in Belgium where you can go knock on their door, Do Not Use yourmailinglistprovider.com. THEY ARE A RIP OFF SERVICE!!