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Y&G F2P

Y&G F2P review: Boots that were purchased through advert on fb 144

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Author of the review
5:03 am EST
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I'm trying to return a pair of boots that were ordered from an advert on fb.
I received the boots last week with no purchase advice in the packaging so no details of where I've purchased them from.
The address I have managed to find was on the delivery note sticker on the packaging as the returns address.
The payment from my bank looks like a crypto currency transaction and I am quite confused. The parcel has a customs declaration on it but I wasn't aware I was purchasing from abroad.
Please can you advise what I should do about this return

144 comments
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Sian Jenner
, US
Dec 17, 2022 5:45 am EST

Terrible service from this company. 5 items delivered all broken & writing smudged. Delivered in a flimsy bag!

Tried to get full refund but they just keep delaying it by excuses. Ebay not much better as I've tried to get them involved with no luck

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Valerie Thompson
, US
Nov 11, 2022 11:37 am EST

How to I return two jumpers that are not suitable Do you send me a return label and address to enable me to return these items Regards Valerie Thompson

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43dawn
Northallerton, GB
Sep 14, 2022 1:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Never ordered from this company and revived a packet of glitter

On the 6.9.22

I hope I don't get charged for this

Someone called David signed it on the 17.8.22

I have never heard of this company

So why am I getting the random item

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AnnoyedLady86
, US
Sep 15, 2022 6:31 am EDT

Ordered a baby buggy through a tiktok advert, it took me to a website called Babity. £39.99. I checked the tracking number of this because I had a gut feeling, and it turns out to be the same number. The annoying thing is they went to the trouble of sending order confirmations and replying to my request to update my address.

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50Angel
Southampton, GB
Sep 07, 2022 5:37 am EDT
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I am not expecting any order in my personal name, just my business name ans only from reputable suppliers that I have dealt with for a number of years.

This morning I received an envelope with return address Y&G F2P of Southall. with a customs declaration value $5 usd and weighing 9g.

The sealed envelope was completely empty so no idea what tat I should have received.

It has a customer reference number, a barcode and a department reference number so my account manager for my imports is trying to track the originating country down.

Never pay for anything at a bargain price by bank card, always use PayPal and always pay goods and services never friends and family. Always check the return policy. If it doesn't arrive or is not as described file a case on Paypal.

These companies prey on consumers who want to buy cheaply and can't afford the return cost which is recoverable. Cheap is not the same as a bargain.

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Maggie Worsell
, US
Aug 06, 2022 11:27 am EDT

Has anyone yet discovered a way of returning items and getting refund?

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One for Rock 'n Roll
, US
Jun 30, 2022 3:01 pm EDT

I keep getting sent rubbish from somewhere in china which is being forwarded through this company, first just worthless coloured stones and glass but in the last week I've been sent false nails, false eyelashes and today a long grey wig with a tint of green to it... I'm a bloke and not into cross dressing so I have no idea why I would be sent all this junk.

I've heard of companies sending out free stuff to build up feedback but I don't even know who sent it?

Whomever it is sure as hell isn't ever getting any money out of me, I put it back in the post now as return to sender but it still comes.

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barry pyrah
, US
May 26, 2022 8:49 am EDT

well i ordered a childs pushchair and was really an emergency stop gap til we could get a decent one guess what we recieved ( drumroll ) a fake gold bracelet absolutley shocking

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Kwaku
Brampton, CA
May 20, 2022 10:46 pm EDT

I ordered this product but the product is bad and did not last 3weeks and not charging .it look like .it got heated and that was it .

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Amanda Blomer
, US
Mar 22, 2022 8:16 am EDT

How do I return shoes from y&g f2p

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goodriddance555
, US
Jan 07, 2022 5:54 am EST

I am reporting this to https://reporting.actionfraud.police.uk/, but need a company registration number, has anyone been able to find one? It was through the www.primarqs.com website (thourgh facebook ad) but the package I received came from 'Y&G F2P - Unit 5 Trident Way - Southall UB2 5LF' . Let's end this.

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Fuzzy Sweets
, US
May 16, 2022 4:28 pm EDT

https://suite.endole.co.uk/insight/company/08276494-express-worldwide-logistics-limited

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Louise Tully
Croscombe, GB
Aug 02, 2022 2:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have fallen foul of this company too. Should we all report them to Trading Standards. I paid through my credit card and so will turn to them for a refund. The shoes were shocking quality, weighed less than 250g and there were bits of 'leather' hanging off them. OK, they were cheap but they didn't look too awful on the website. I am now pestering these people daily, and will continue to annoy them as an act of revenge for all the rubbish they are doling out.

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RhianDaf
Aberaeron, GB
Nov 26, 2021 3:28 am EST

My husband ordered a North Face coat- measured himself to make sure he ordered the correct size. The coat arrived and it just about fits my 11 year old son. My husband also thought that the coat was £16 but £40 has left the account. There are so many on here with similar reports and issues. There must be someone who can help? It’s ridiculous that these businesses are allowed to trade and get away with this.

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Retep Nosliw
, US
Aug 07, 2021 7:14 pm EDT

yes you think you are getting a pallet from Amazon, All I got was an unnamed speaker, no instructions looked up on internet worth about £11.00 even customs declaration says valued at £13.82. paid £28.00 plus postage company is a total scam why is Facebook allowing them to advertise, why are Amazon not putting a stop to this SOUTHALL CON MERCHANT.

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Sandra hardie
Glasgow, Scotland, Strathclyde, GB
Aug 05, 2021 10:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered a mystery box £79 99 it’s a load of crap that’s inside this bag how do a send this back

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Gail Robson
Darlington, GB
Jul 09, 2021 9:41 am EDT

I have just received a charge mini speaker no make, which is rediculios I suppose to be getting a amazon pallot, how do you go about getting your money back

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sjca
, US
Jul 13, 2021 1:26 pm EDT

Me too and email account rejects queries!

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Debi 22
, US
Jul 03, 2022 6:26 am EDT

Did you get anywhere with this

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Jo E S
Neath, GB
May 20, 2021 8:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Ive received 2 silver rings & 2 bracelets. (Not silver) through the post, same company as everyone else above. Not ordered but really worried. Keep checking bank account but no monies taken. What is going on. No idea who to contact to stop this.

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Petergiles
Carmarthen, Wales, Dyfed, GB
May 14, 2021 1:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Not to sure what I have ordered but this morning I received this childish back pack and this little round thing that is to do with music its a mini speaker did not orderd this what do I do to return it and whether I have been charged for it please help this has been posted from the same address as the above people

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RichardJP
Middleiwch, GB
May 10, 2021 8:21 am EDT

I ordered a hand held pc, received a taty small gold (plastic coin). Raised it with Paypal, supposedly I have to return it to China to get a full refund. £20 to send it back to China - now complained again fingers crossed. Its a really clever scam!

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Jon Gough
, US
May 06, 2021 8:33 am EDT

I ordered some trainers via a facebook advert ( yes that old chestnut and I fell for it)
a couple of weeks later a parcel with a fake Hermes scarf in it.. better than a brass keyring but certainly not to the value of the £85 I parted with.
My personal beef is with FB that allows these adverts with all the fake links etc

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Thomas Gracie
, US
Apr 29, 2021 9:17 am EDT

advert on facebook saying walmart & supermakets sqeeze inventory

paid 52 pounds through paypal and have received 1 pair of of wireless headphones
the address if undelivered is y&g f2p
unit 5 trident way
southhall
ub2 5lf
dont buy anything on facebook showing people getting old stock from walmart&amazon it is a scam.

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Fboa01
Newmarket, England, Suffolk, GB
Apr 29, 2021 3:48 am EDT

I ordered a cat running wheel worth £38 through a Facebook ad and have recieved a laser pointer worth £1.50

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Debra Cuming
, US
Apr 29, 2021 12:56 pm EDT
Replying to comment of Fboa01

I have also had this happen. Are you sure you're definitely not getting the wheel? That they are the same company.

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Hela Gove
, US
Apr 30, 2021 12:15 pm EDT

Just had a pen turn up after ordering the wheel from fb. I’m guessing I’m not seeing my £50 again?

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Yelzel
, US
Apr 06, 2021 11:53 am EDT

I have just received Samsung ear phones which I didn't order (I don't have Samsung) Customs declaration says it's an MP4 player at $78.00 which again I've never ordered. I've checked my PayPal and bank account, nothing taken. But under the declaration sticker is another sticker with my name and order number and the same item, but no company name - again just Y&G F2P address. I am very concerned. Can anyone help please

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Kevin McNamara
WALLASEY, GB
Feb 13, 2021 6:16 am EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered 3 face masks& 30 filters, all I've received is 30 filters! No good without the face masks!
K McNamara,
109 percy Road,
Wallasey,
Ch44 7DZ

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Ian Stuart
, US
Feb 10, 2021 2:18 pm EST

its all very well writing on here with all you experiences, same happened to me, but what the point and what are anyone going to do about it? It goes on and on and PayPal are in on it, as its money to them and they don't care about you or me, is there anyone out there with a solution to stop these people and get them reported as i was told to send my item back for a refund, but there saying they have not received it and it must have got lost in the post, well back to china its to be expected and they know that there disgusting people

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sdave
coventry, GB
Feb 02, 2021 9:10 am EST
Verified customer This comment was posted by a verified customer. Learn more

i got aroller today it not what iorder i oreder aroller which hold the paint

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Mivvi
, US
Jan 23, 2021 1:16 pm EST

My boyfriend just received a packaged from Y&G F2p with a south hall address. The weird part is we ordered nothing, it has my address on it but his name. It’s a cheap plastic toothbrush holder. It has a customs declaration and was paid for with American dollars? Even tho it’s a British return address and out address is British too. Very weirded out it says it was ordered on the 12th of jan 2021 it’s now the 23rd

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Dave678
, US
Feb 18, 2021 9:13 am EST
Replying to comment of Mivvi

I've just received a parcel exactly like that. Mine contained 2 pairs of flip flops though. Weird.

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Doctorluz
Bham, GB
Aug 18, 2021 1:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Dave678

I have also received a parcel from that address even though I have ordered nothing. Contained two small cardboard boxes like those for cosmetics bottles, folded flat. I wonder what kind of scam this is and whether they are collecting proofs of delivery or trying to make claims later?

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Qubits Force
, US
Jan 16, 2021 7:19 am EST

I git this from the same Y&G F2P. site. Not sure why - think it is when I went to https://ygddre.com/. to get some laptop desk's
Is a scam as got the same rings as mentioned.

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Qubits Force
, US
Jan 21, 2021 11:38 am EST

I am working via the PayPal Resolution Centre to discuss with SY Online Venture Sdn. Bhd. (who are the supplier, I believe)
They are responding at least via that mechanism. They have said that their shipping forwarder is https://global.cainiao.com/.
My Shipment tracking has not been updated since Dec 31st.
Apparently, they are waiting for feedback but I think I will ask PayPal to intervene as we are covered by the Credit Consumer act. Let's see

Have given them mutip

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Eleanor Rutter
, US
Feb 03, 2021 11:16 am EST

Hi I ordered a ergonomic lap top holder and got the same ring as you, i have opened a paypal dispute

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Hilary F
, US
May 05, 2021 8:58 am EDT

I received exactly the same silver coloured ring. Do you know how to send it back? Were you charged by PayPal or credit card? Haven’t a clue what it is!

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guinnessjon
Swansea,, GB
Jan 06, 2021 10:00 am EST

If it's of any help I recently purchased two items via Wish.com and they, too, arrived in separate sealed packages in a single bag from Y&G who are obviously their UK agents responsible for distribution. Contrary to most on this board, I am absolutely delighted with these items. My feeling is that, as the overseas markets expand (China in particular), agencies/freight forwarders such as Y&G will proliferate and these problems will multiply. Ah, the joys of internet shopping rather than supporting your local High Street.

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Peter mcnab
Edinburgh, Scotland, Lothian, GB
Dec 16, 2020 10:16 am EST

Today I received a pair of sunglasses from same address, I did not order these.

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Amber Matthews
, US
Jan 16, 2021 2:07 pm EST

I also got the same, I got a pair of sunglasses I did not order

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Matthew Richter
, US
May 20, 2021 5:15 am EDT

I got the same pair of sunglasses arrived today

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Shivvey
, US
Dec 15, 2020 7:30 am EST
Verified customer This comment was posted by a verified customer. Learn more

I've been taken in by a scam with the same returns address on the parcel - I ordered a kids teepee tent from a company called 'Little Jax' claiming to be a UK company. They were really unprofessional when contacting them about the delivery and when it was finally received the product was cheap and terrible quality - I wouldn't let my kids play with something that poorly made. No invoice or packing note and unsurprisingly they have now gone silent when I have asked about returning the goods.

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Margaret Gates
, US
Dec 05, 2020 9:13 am EST

Well, I think I am a little different to most people. Today I received a parcel containing a 1000 jigsaw, round geometrical Earth, moon and sky...I didn't order this, I've not been charged for this. Quite a puzzle if you'll excuse the pun

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Qubits Force
, US
Jan 21, 2021 11:17 am EST

That is because that is the 3D map the logistics company is using and haven't quite got postcode alignment...

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colinb46
Colchester, GB
Nov 22, 2020 8:14 am EST

I ordered 2 laptops from Wish at the start of this month and waited patiently for them to be delivered. Instead of the laptops being delivered to me I received two black cheap and tatty rings that were worth no more than 50p. I used the contact agent service that Wish have in their website. After several days of badgering Wish I had to upload photos of the packaging, the front and back and a couple of photos of the ring. Wish has so far only refunded me for one laptop, even though the other laptop was ordered at the same time as the first laptop. I have followed the same instructions i.e uploading the photos, but I have not received a refund. It is scandalous how this scam continues to happen. The con artists carrying out this scam must be making thousands of pounds. All in all it is theft and should be stopped by Wish and all of the other company's this is happening to. For now all I can do is warn anyone who is thinking of buying goods from Wish not to use them, they are a company who do not care about their customers.

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GeorgeHRidley
Barnsley, England, South Yorkshire, GB
Nov 05, 2020 11:33 am EST
Verified customer This comment was posted by a verified customer. Learn more

I receive only 0one item instead of the full set of swaging tools I ordered and paid for, how do I go about taking these crooks to court, I see I have to agree to the terms of the complaints board terms and conditions but see little evidence of them doing anything against this sham company?/

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Paul Hibberson
, US
Oct 20, 2020 12:02 pm EDT

Similar to other people the video advert was flashed up on Facebook it now appears to have disappeared but is under a new business name.

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Paul Hibberson
, US
Oct 20, 2020 12:01 pm EDT

Well I have had a similar experience which I'm dealing with at the present time with PayPal and my credit card company.
I ordered a Stihl mini battery powered chainsaw I paid half price as it was a discount of 29.99 Euros. I receive a confirmation letter from PayPal and also from a company called ultra yeah for this STIHL STA26 MINI BATTERY POWERED CHAINSAW WITH A PHOTOGRAPH OF THE OBJECT I WAS BUYING.
I received a package a few weeks later containing a piece of of chain saw linkage not what I was expecting not what was written as a description on confirmation of my purchase from this company and certainly nothing like the picture of a mini orange coloured.
The package also arrived with a customs declaration on the back in US dollars surprisingly and I thought it would be in euros. When checking PayPal I found that following it's tracking in a come from China. On the package there was a return address in Southall all of y&g f2p, unit 5 trident way Southall UB2 5LF. well after looking on Google and putting that addressing there's plenty to keep me reading hear for the next few weeks about all the experiences people have had. Now I've been asked by PayPal to return the item and I must say I'm very dubious although they are offering me up to £15 postage refund and I will get a full refund. hopefully I will get a refund for my postage but I shouldn't have to do this or anybody shouldn't have to do this.

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Mary Lockyer
, US
Oct 05, 2020 9:07 am EDT

Livid, ordered what was advertised as a closing down sale of cardigans, last day, it was not even knitwear but this nasty nylon printed thing that looks nothing like the goods advertised on face book, never again and its the same scam address, the irony is the postage is paid in the UK and they put that over any other postage, however given the speed of delivery unlikely to have come from China, looks like a job lot of fake goods has been bought, Have e mailed asking for a refund and reported this to trading standards too. not holding my breath, think I paid as a paypal guest, facebook should be ashamed at letting this continue

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David Wolstencroft
, US
Sep 18, 2020 11:30 am EDT

My wife ordered a small dog bed for a Maltese dog a packet arrived today size about 4 inch by 6 inch we opened it about the size of a hat dog can fit it’s head in can’t get any instructions to return and reading these reports doesn’t look like we are likely too customs form on packet we thought it was from Goodboy in uk . Facebook should check out the company’s advertising on their site as picture shows I now have aRussian hat for winter dog walks

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VBinTeesside
, GB
Sep 14, 2020 9:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Purchased a pair of shoes from a company called Blesher which was advertising on Facebook. The items did arrive, in a tatty ripped box with Chinese writing all over it. The shoes were awful, battered and very cheap with the wrong size to cap it all. I commenced the process of returning them and realised I had no address or information for doing so. However, there was one address in miniscule writing which was our very favourite Y&G F2P, Unit 5 Trident Way, Southall. Having read the above posts and recieved no repsonse from the "Blesher" website I am about to give up (£36.27 down the drain!)...unless anyone else has an idea why I shouldnt?

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Gareth Phillips
, US
Aug 19, 2020 7:39 am EDT

I also got scammed with the boots bought from a Facebook advertisement. There is no seller name and no return address. It is obviously a scam ( The boots were a couple of sizes too small) I will take it on the chin, but the golden rule is do not buy stuff from Facebook sources !

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Birte Nielsen
, US
Aug 07, 2020 5:49 am EDT

I ordered some clothes and was charged £119.00 via amazon.co.uk 23rd July 2020. Have now raised this with both my bank (First Direct) and Amazon.co.uk as the goods are shoddy. Wish to return the goods to Y&G F2P in Southall of course, with recorded delivery, but still wonder whether I shall ever get a refund. Will carry on asking for a refund of course once I have returned the goods to that address in Southall. Seems that these guys in Southall must have an enormous skip for all the goods they receive. Wonder how FaceBook can carry on with adverts for these scams from several manufacturers.

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