The complaint has been investigated and
resolved to the customer's satisfactionResolved Yatra.com — online fraudulent booking
resolved to the customer's satisfaction
A message is received from ICICI bank 14/11/2007 at 1602 hrs stating to have made a transaction of INR 20000/- using credit card xxxx0003. However, I have to intimate that I have not executed any such transaction and therefore I am not liable to make any payment in the matter. Accordingly, I forbidden you to raise any demand before ICICI bank on my behalf. It is advise to bring to my notice before raising any demand before the bank. If any demand / withdrawal is made without my consent I will be constrained to proceed for legal action.
This may be treated as notice.
I am separately filing FIR in the matter.
Dear Mr Bhatia,
Thank you for taking the time to provide us your feedback.
We would like to take this opportunity to clarify that the fares displayed on our system (base fare as well as taxes) are exactly in accordance to the information provided to us by the airline. Please refer to the screenshot of the Indigo Airlines website provided by you. The Base Fare (Indigo Fare) is Rs 200 - exactly the same as the fare appearing on our website. The column on the left of the screen shows an amount of Rs 1800 which is the total of the Base Fare and Airline Fuel Charges. Airline Fuel surcharges are also collected by the airlines as taxes on the tickets. This is the industry standard and airlines & travel agents across the world issue tickets the same way.
Regarding your second point on cancellation charges, we have made note of the error on the website, and will have the same corrected at the earliest possible. Please note that when the refund is processed, we do ensure that the amount deducted is as per the fares, and in this case we would have deducted Rs 351 not Rs 750 while processing the refund.
We hope the above explanation helps clarify the points raised in your post above.
Should you require any further assistance, please call us on [protected] or alternatively write to [email protected]
Best Regards
Yatra Team
Dear Mr Singhal,
Thank you for contacting us at Yatra.com.
Please accept our sincere apologies for the inconvenience this may have caused. This is not the standard of service we at Yatra.com strive to achieve. As the booking was booked in economy class instead of premium economy, we have processed full refund of INR 190181.06 on 02nd Oct 2010. We hope you were able to trace the credit in your account.
Should you require any further assistance, please call us on [protected] or alternatively write to [email protected]
Best Regards,
Yatra Team
Dear Customer,
Thank you for taking the time to provide us the feedback on your experience. We have escalated the same to our Team Leads to enable them to take the appropriate action to ensure such instances do not recur. We would request you to provide us your Yatra Reference number to enable us to complete the investigation on this case.
Best Regards
Yatra Care
Dear Customer,
Thank you for contacting us at Yatra.com.
We truly apologize for the inconvenience you have faced . We would request you to share your booking reference number so that our customer care team can contact you for the same.
Best Regards
Yatra Care
Dear Customer,
Thank you for contacting us at Yatra.com.
We truly apologize for the inconvenience you have faced in this regard. We would request you to please share your booking details & contact e-mail to investigate further & assist you in this regard.
Best Regards
Yatra Care