The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Xpress BoatsFactory Paint Coming Off

Just purchased a brand new H20B Xpress boat. Took it on the water one time in Galveston bay, boat operated fine and was pleased with the overall performance. Upon getting it home and washing it down to remove the saltwater, I noticed that there were several areas that the paint is flaking off the bottom. I immediately contacted the dealer and made them aware of the issue. Upon receiving a call back from the dealer, it was communicated to me that if I took it back to the factory, they would repaint the entire boat. It was also indicated to me that they were having issues with several other boats and couldn't figure this out. Herein lies the problem, I live in Houston and will have to take the boat all the way to Hot Springs Arkansas (Approx 9hr drive) to get them to fix it. The factory isn't willing to reimburse for travel or lost work time for an issue that they admit is their fault. I would also have to later go pick it up (approx 4 week wait time). I plan on fighting with them over this as I paid approx $36K for this boat and will be paying for it while it's in the shop for a month. I plan on getting an attorney to review this issue and fight for reimbursement in travel, time, and lost use. You would think a company that claims they lead the market would be willing to admit their faults. Not real happy with the purchase at this point and wouldn't recommend this product to anyone.

Factory Paint Coming Off
Factory Paint Coming Off

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.