XIDAX – Incompetent, negligent, and zero accountability desktop build.

DO NOT USE XIDAX! INCOMPETENCE, NEGLIGENCE, AND ZERO ACCOUNTABILITY!
I ordered a custom $6,693.95 desktop from Xidax on June 3, 2025, after speaking directly with Andrew Leddy (Masterandrew). I specifically requested two 8TB 850x NVMe drives and two 8TB 870 Evo SSDs as part of that special order. What I received on June 29 was not only incomplete, missing the SSDs entirely, but also lacked even the most basic setup, as no WiFi drivers were installed. For nearly $7,000, this is absolutely unacceptable!
When I contacted Andrew about the issue(s), he claimed he would involve his support manager. Days went by, multiple calls, messages, and online support requests were ignored until I finally heard back from Elijah at Xidax. After sending proof (photos and Disk Management screenshots), Elijah admitted they had "found" the missing SSDs sitting on someone’s desk. Seriously?
Instead of owning their mistake, they initially wanted to ship me the drives, expecting me to install the drives myself, again, on a nearly $7,000 “professionally built” system. Only after further pressure did they agree to cover shipping and reinstall the missing drives.
Fast forward to August 3, and I finally get the PC back, but I was away on business. When I returned home and inspected the build, I was stunned; they had literally screwed the SSDs to the chassis without even connecting them to anything. Nothing, not a single cable, just ‘Bluetooth’ drives mounted for show. They also completely ignored the agreed-upon RAID 5 configuration with one of the NVMe drives.
This level of negligence is outrageous. I gave Xidax a second chance after their first failed attempt, but this was the final straw; there will NOT be a third.
Save yourself the headache, wasted time, and infuriating customer support.
XIDAX IS NOT WORTH ANY AMOUNT OF MONEY! DO NOT USE THEM!

View 0 more photos