I received an Email Re a payment via checking account withdrawal from "Geek Squad" with whom I had prior business. When I contacted them using the phone number in the memo, I was ultimately given instructions on receiving a refund. The instructions included my providing information via my computer requesting a refund of $900.00; however, when I entered the value, there was an instant download for $90,000.00 to my account and I had no control. It appeared to be my/my computer's fault and I agreed to assist in returning the money. I received written instructions via email with company and routing instructions to Chase Bank at 270 Park Avenue, New York. The problem is they had access and control of my computer without my knowledge ( I am not very computer literate and also pretty dumb) and they transferred $90,000.00 from my Case Savings Account to my checking account and I interpreted the transfer as being a download from the corporate account. They advised me to deduct $1,000.00 for my refund and transfer $89,000.00 to their account. A second company named is J&J Lucky Hope Co.
Country of complaint: United States
Address: 3993 Legacy Trail, Carrollton, TX 75010
Desired outcome: I respectfully ask you to stop payment of this transfer and we can resolve the issue. I am a Chase Preferred Client and will deeply appreciate your help. I realize I am culpable, but this is a severe hit, both personally and financially,